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Gathering Genius information in iTunes 10.4 crashes iTunes in Windows 7.

1695 Views 18 Replies Latest reply: Dec 6, 2012 11:04 AM by lfautrey RSS
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lfautrey Calculating status...
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Jul 29, 2011 7:02 PM

I've uninstalled and reinstalled iTunes with no success.  All other iTunes functions work.  I can update Podcasts, purchase music and sync my iPod but I can't run/update Genuis without crashing iTunes.  I get the message "iTunes has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available"  The progress bar gets to the "n" of "Gathering Information about your library" every time when it crashes.  I have the latest iTunes and iPod software installed and this problem did not show up until after I updated to iTunes 10.4.

iTunes, Windows 7
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