LJQMacPro

Q: Person I call is unable to hear me.

I am using an AT&T iPhone 4s. When making calls the person I called is unable to hear me. I have checked and the mute has not been inadvertantly turned on. If I hang and call back sometimes I can be heard and sometimes not. I have called Apple and was instructed to do a factory reset which did not work. Is anyone else experiencing this issue? If so, have you been able to resolve?

iPhone 4S, iOS 5, AT&T iPhone

Posted on Nov 7, 2011 4:53 AM

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Q: Person I call is unable to hear me.

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  • by OberMufti,

    OberMufti OberMufti Nov 7, 2011 5:14 AM in response to LJQMacPro
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    Nov 7, 2011 5:14 AM in response to LJQMacPro

    Yes, same problem here since today with T-Mobile UK.

  • by OberMufti,

    OberMufti OberMufti Nov 7, 2011 5:22 AM in response to OberMufti
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    Nov 7, 2011 5:22 AM in response to OberMufti

    Just figured out that it is working if I use the headset which is included. But without it's just not working.

  • by OberMufti,

    OberMufti OberMufti Nov 7, 2011 5:29 AM in response to OberMufti
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    Nov 7, 2011 5:29 AM in response to OberMufti

    Another observation I made. If I tip with my finger on the mic (on the bottom left) I can hear the tipping, but no voice. Looks like the noise cancellation is running wild and turned into a "voice cancellation". Apple! Help please!

  • by Woolybugger,

    Woolybugger Woolybugger Nov 7, 2011 7:45 AM in response to LJQMacPro
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    Nov 7, 2011 7:45 AM in response to LJQMacPro

    New at&t 4s with the same issue.  I can hang up and call right back and the person can hear me. 

    Apple software issue, I hope!  I haven't tried the headset.  Not very practical for me.

  • by Anna Events Horses,

    Anna Events Horses Anna Events Horses Dec 3, 2011 8:18 PM in response to LJQMacPro
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    Dec 3, 2011 8:18 PM in response to LJQMacPro

    This is exactly what is happening with me too! help me!

  • by Woolybugger,

    Woolybugger Woolybugger Dec 4, 2011 2:36 AM in response to LJQMacPro
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    Dec 4, 2011 2:36 AM in response to LJQMacPro

    I am using the rim protector my wife got with her iPhone 4 on my 4S and it is better and happens less often.  It must be something with the software.  It appears this affects both 4 versions. 

  • by BKBDaytonOH,

    BKBDaytonOH BKBDaytonOH Dec 9, 2011 7:57 AM in response to LJQMacPro
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    Dec 9, 2011 7:57 AM in response to LJQMacPro

    Here's the problem I faced.  I have a iPhone 4 with AT&T.  I have the latest iOS 5.0.1.  When on a voice call the other party was unable to hear my voice.  The other party couldn't hear me even if I used the white ear buds that came with the phone or even on speaker phone.  All other features of the phone worked.  I could even Facetime, record voice memos and use Voice Control.  So I knew it wasn't a hardware problem.  AT&T installed a new SIM card.  Apple had me reset everthing and even do a restore.  I even went to an Apple store and an Apple Genius couldn't figure out why only phone calls didn't work.  He ran a diagnostics on the phone and everything checked out.  His only option was to offer to sell me a replacement phone for $149, since mine was out of warranty.  So today I continued my search for an answer and came to this page and noticed the little green checkmark under the "More like This" section for "Re: iOS 5 Bluetooth Bug".  So I thought to myself, if theres a connection on this page, maybe it is my problem.  It was worth a shot at least.  So I turned Bluetooth off on my phone and now the other party can again hear my voice again on phone calls.  All this and I resolved my own problem and didn't have to spend $149.  CRAZY!

  • by BKBDaytonOH,

    BKBDaytonOH BKBDaytonOH Dec 9, 2011 9:17 AM in response to BKBDaytonOH
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    Dec 9, 2011 9:17 AM in response to BKBDaytonOH

    Update:  I went to do a restore and my phone stopped working again.  But I tapped the phone on my knee (I was a little upset) and I heard something on the other phone.  So it is working again.  Not sure if the Bluetooth setting actually did anything.  But my anger sure did. 

  • by ro5h4n,

    ro5h4n ro5h4n Jan 3, 2012 9:09 PM in response to LJQMacPro
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    Jan 3, 2012 9:09 PM in response to LJQMacPro

    I am having the same problem. The phone works fine with facetime but not with the iphone call. Please let me know if you found a solution to this. Apple is suggesting replacing the phone for 179AUD

  • by LCortes,

    LCortes LCortes Mar 14, 2012 10:13 AM in response to LJQMacPro
    Level 1 (4 points)
    Mar 14, 2012 10:13 AM in response to LJQMacPro

    I have recently been experiencing the same problem for the past two days. I just ordered a new phone this morning since I can no longer able to go without having a phone. I was able to turn off the bluetooth on the phone and "IT WOKRED" It actually was a fix. Apple should really be aware of this problem and come up with a fix, and I found it reallt weird that they are not able to see what the problem is when they runa diagnostic test. Thank you BKBDaytonOH helped and surely saved me some money!