Currently Being ModeratedNov 24, 2011 8:09 AM (in response to linefromboisbriand)
Here is a video on youtube which demonstrates the return process of your original Nano: http://www.youtube.com/watch?v=yo4Lg0ToVlU .
Apple's customer case representative shared with me that they are putting the 1st generation Nano back into production for a limited time so it is not likely you'll get the newest Nano. Though I'm not sure how cost-effective this will be for Apple since they have to reproduce the original unit in order to address the battery issue.
Currently Being ModeratedNov 25, 2011 10:12 AM (in response to GREEK2U)
Apple "putting the 1st generation Nano back into production for a limited time"
Really? That's the most ridiculous thing I have ever heard.
Currently Being ModeratedNov 25, 2011 12:52 PM (in response to JWD88)
I filled out the "replacement" forms on NOV 13. Still have not received anything in the mail. My Nano was a POS, died on me about 2 yrs ago. Luckily I never threw it away.
Currently Being ModeratedNov 26, 2011 7:33 AM (in response to taminy)
Any idea if you need the orginal for sure. My old Nano got really hot and stopped working about two+ years ago. It was 3+ years old and I threw it out just recently when I moved in Dec 2010, of course. I was waiting to see if there were any issue reported with the overheating but did not hear about any. Now this e-mail comes out.
Currently Being ModeratedNov 27, 2011 3:23 PM (in response to yr r)
You would have recieved an email if you registered your Ipod when you bought it (or at some point since buying it).
Currently Being ModeratedNov 27, 2011 9:11 PM (in response to linefromboisbriand)
I registered 2 nano's for replacement - one on the 12th and one on the 13th. I received the shipping box for nano #1, but nothing on nano #2. Went to website where the status of the "repair" is listed and both are there. I called them to ask if both are to be returned together (NO - 1 per box) and why nothing on nano #2. They said that they ran out of shipping boxes so it'll be about 2 wks before the box arrives. It's been almost 2 wks so should be here this week. Best thing is to keep checking your status on the apple website under Support, then lower left side CHECK REPAIR STATUS then log in on the right side of the page - it'll list your nano if you've registered it.
Currently Being ModeratedNov 28, 2011 7:24 AM (in response to 826sep)
mine says: Step 1 - Service Requested and is dated Nov 14th.
Step 2 says Diagnosis pending and Step 3 says Product Replacement Pending and has my shipping address underneath that.
Have not had any type of communication from Apple since the 13th when I submitted the request.
Currently Being ModeratedNov 28, 2011 6:14 PM (in response to mcm21078)
I'm in the same boat. I requested the replacement program on 11/15 and have yet to receive any package. Mine is only useful when plugged into a car charger as the battery stopped holding a charge 2 years ago so a replacement would be quite nice actually.
Currently Being ModeratedDec 3, 2011 1:22 PM (in response to linefromboisbriand)
Im starting to get really mad because i requested the service on Nov. 13 and i still havent recived my packge i starting to wonder if it got lost in the mail or i was suppose to confirm something else but i check my email every single day and nothing. HELP!
Currently Being ModeratedDec 3, 2011 1:34 PM (in response to alejandrofromlakewood)
You're not alone. I requested the service around the same time (Nov. 15 for me) and I still haven't received the package.
Currently Being ModeratedDec 3, 2011 6:19 PM (in response to alejandrofromlakewood)
Me three. I also filled out the form a few weeks ago, but still haven't received anything in the mail. I'm going to call up Apple on Monday just to find out what's going on.
Currently Being ModeratedDec 4, 2011 6:49 PM (in response to as739)
Same here, submitted mine on Nov 12 and not a peep from Apple. Why bother starting the replacement program if you don't have the boxes? Way to leave your customers in limbo.
Currently Being ModeratedDec 5, 2011 3:47 AM (in response to jburkeen)
I sent my Ipod back the Friday before last, but all it says on the Repair Status page is that they sent me the "box" out on Nov 15.
Currently Being ModeratedDec 5, 2011 3:52 AM (in response to donmackeen)
yeah i sent my ipod back at least 2 weeks ago and it still says "box sent" im worried its got lost with all the xmas post!!
Currently Being ModeratedDec 5, 2011 4:46 AM (in response to alex_matth)
most likely that there's a big backlog. i hope!