Currently Being ModeratedDec 6, 2011 2:44 PM (in response to RMUNSON01)
Except on very rare occasions, Apple employees will never reply to posts made in these forums. The Communities Hosts do try and scan the forums for problem trends, but they cannot reply to individual issues.
If you have an unauthorized purchase that was made to a credit card, contact the issuer of your card. It becomes their problem once they've issued the authorization for the charge to the merchant. Using a credit card is actually often safer than using a prepaid card (unless you keep only a small balance) or Paypal since the card companies are legally limited in how much they can hold you liable for.
If you had your account accessed by some unauthorized person and a credit balance was used, contact the iTunes Store here:
If you have done that already and just received their "canned" initial response as is typical, keep responding (calmly, no matter how frustrating it may get) and eventually you should get a specific response.
Finally, if you can get no satisfaction from the iTunes Store, you can try calling Apple tech support, asking to speak with someone in Customer Relations, and discussing the matter with that person.
Currently Being ModeratedDec 6, 2011 2:59 PM (in response to RMUNSON01)
Thanks. Your reply helped hugely.
Only a small credit balance was stolen, there is no credit card. I did contact Apple and, Apple has already refunded the credit balance. But, I suspect I better spend it soon, or it will soon be gone with another unauthorized access.
I did received their canned response. I have pushed back twice with further Express Lane complaints. It isn't clear I will get somewhere, but thanks for the encouragement.
If anyone from Apple took the time to read the 60 page posting referenced above, I believe they would determine that there is a fixable problem and they would set about to fix it. We shall see.
I have filed a police report, but have little hope anything will happen there.
Anyway, thanks for the clarifying reply that they do not and will not reply to the forum postings.