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App store loading VERY slow or not at all

92597 Views 67 Replies Latest reply: Aug 17, 2013 2:54 AM by lorelier RSS
  • Peteb1 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 26, 2011 3:56 PM (in response to john nash)

    I have the same problem, I'm thinking about going back to SL. I didn't have any problems with it, also I was going to buy the iPhone 4S but not any more, I'm going to get the HTC or the Windows phone.

  • minhza Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2011 8:33 AM (in response to Texd00d)

    I've just have the same problem for about 3 or 4 days, but today it seems improved a little bit. It can load the full page of the tab 'Updates", before that what i see is just a blank page, nothing else. Luckily, today is better, I click the button "update all" it can run for a while then stop, but when I click update one by one app, it can download and update properly even very slow. I think Apple they are aware of this problem and they try to fix it now. Be patient!

  • charlesfromcarlton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2011 4:01 PM (in response to minhza)

    I'm in Singapore right now and downloading anything from the App Store is taking ages.

     

    The Bard's Tale - 145MB/1.34GB - 19 hours remaining.

     

    It's the same story on my iPhone and PC. Speedtest and normal load speeds on other sites indicate that the issue is defnitely on Apple's end.

  • JodyGWL Level 1 Level 1 (0 points)

    I am in singapore and I am having same problems. whether connecting to my wifi which is 100mbps or my 3G its equally slow. I tired downloading the apps and updating it in my tunes but it is really really slow. mine took 1-2 hours just to complete the updating of 1 application. its driving me nuts! I was wondering isit my iphone 4S problem...

  • charlesfromcarlton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2011 6:48 PM (in response to JodyGWL)

    It's somewhat of a relief to know that I'm not the only one experiencing this in Singapore.

     

    Interestingly enough, I tried downloading the same app on my iPad (using the same wifi connection) and it seems to be progressing fine. In fact, it just (roughly, since the iPad doesn't display precise d/l stats) overtook the downloads on my PC and iPhone, which have been running for hours. Something is definitely up here.

     

    I'll keep retrying the downloads periodically (on my iPhone and PC). Hopefully everything will clear up at some point in the near future.

  • JodyGWL Level 1 Level 1 (0 points)

    Its good to know that! at least it is a relief for me that its not the problem with my iphone It really slow when i use my PC as well sighh... hope that they are able to slove the problem but sadly now i have another problem abt restoring my backup into my iphone 4S iTunes keep telling me that restoring failed because there is not enough space for the backup. However, I did managed to back up my phone before i decided to restore it to my last backup. And now my iphone is empty. Without any contacts or whatsoever. Wondering is there anyway to view my Iphone contacts through my PC so that i can manually input it in my iphone recently all these problems is driving me nuts espcially when i am working and i need those contacts

  • charlesfromcarlton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2011 11:46 PM (in response to JodyGWL)

    There's an option to pull your contacts out of your SIM under "settings">"mail, contacts, calendar". If you have any contacts from the old days, they should reappear in your phone. The most recent ones are almost certainly gone unless you have them backed up on another computer (like at work or something).

     

    It seems that Apple is trying to redefine the word "sync" to mean "delete". RTFM, yeah... I've owned the same car for six years and I don't think I've ever read the manual. This is just a phone. I reckon they really need to sort themselves out.

  • Eric Shawn2 Level 3 Level 3 (600 points)
    Currently Being Moderated
    Dec 7, 2011 7:29 AM (in response to JodyGWL)

    I think it's a combo of network connection and the App Store, but more on the App Store side.  Some days updating or downloading from the App Store is fast, on a fast connection.  Some days it's still not bad, on a slow connection.  Then there are days when it's slow, and connection - whether wifi or 3G - is fast (everything else I do on my 4S that requires internet connection is pretty fast).  Could it be that SIRI maybe playing a part in the slowdown?  If they are on the same Apple servers, then it's plausible.  Just a thought.

  • bcheang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2011 12:36 AM (in response to Texd00d)

    The strange thing is that updating or downloading from the iOS device like the iPhone or iPad is very quick. Further, downloading other stuff like email attachments or from other websites is pretty normal. So, this pretty much rules out bandwidth or router/Internet connection issues.

  • stan1028 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Dec 8, 2011 9:14 AM (in response to Texd00d)

    I'm in Singapore as well and it is taking ages to download apps/games. The best time to download them with a little faster speed is when it is during day time, where some parts of the world are turning in to sleep.

  • Lexxmexx Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2011 5:47 AM (in response to Texd00d)

    Same problem here, even a 1mb app can take forever to download. This happened on my iphone, ipad and even itunes for app updates. When are they going to fix this?

  • Monkeyheli Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2011 7:19 AM (in response to Texd00d)

    Same problem.... download apps through iTune is definitely much much much slower than in the past.

  • skywardspiral Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2011 6:42 PM (in response to Texd00d)

    I'm having the same problem too. This is bad, even with a direct connection from my computer with a 15mbps line, it states 6 hours to download an 18 mb app. Is this a Singapore problem?

  • radres123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2011 6:42 PM (in response to Texd00d)

    I am from Singapore and I have also been hit by exactly the same problem since a couple of days ago, be it updating an app on my ipad2 or iPhone4. Updating an app could take hours and sometimes simply just time out. I have never had such problem before, but situation just escalated to intolerable state. There is no issue with normal surfing or getting content update for news app. Clearly the problem is with Apple. But I am also aghast that this very problem has been reported by so many users since years ago and it still hitting us today. Looks like Apple is turning a blind eye on bad user experience, how complacent and arrogant they must have gotten themselves with. This is frustrating. Not sure if Android market place has the same issue, if not this might as well prompt me to switch to Android phone which I have been considering for sometimes.

  • mypellia Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2011 8:11 PM (in response to Texd00d)

    Hi all, I'm experiencing the same problem in Singapore too since two days back. Initially I thought it has to do with my own wireless router. I did a speed test and other web activities. They are fine and it boils down to connection speed with Apple store.

    Both new download and updating takes ages. I have to leave my iPad and iPhones charge and let it do the downloading background while I'm zzzz.

     

    Is there a way to contact Apple tech support in Singapore? Or what's the customer service email. I can send the

    a letter to ask them address the issues.

     

    Indeed quite a pain to see downloading a 14MB app takes more than an hour.

     

    Apple! Are you reading our thread? Please do something to it.

     

    Thanks!

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