Currently Being ModeratedDec 8, 2011 3:55 PM (in response to fabio-35)
Didn't they already say no? That should be your answer. Go back again and ask them to define the legalities of TS294 to you and why it is not eligible.
Currently Being ModeratedDec 8, 2011 3:56 PM (in response to fabio-35)
I make reference to the webpage "Troubleshooting MacBook Air hinges" TS2948 dated as of September 2011.
I have a 2008 Macbook Air which hinge got broken last week.
I tried to get it repaired by a Authorized Service Provider, but it said that, since my Macbook Air was bought in 2008, more than 3 years ago, it is not allowed to repair the hinge. However, Apple's webpage does not state this restriction.
Will APPPLE honor the hinge warranty described in TS294?
The warranty on your Mac has expired.
Currently Being ModeratedDec 9, 2011 12:44 PM (in response to fabio-35)
FYI: They do repair the Macbook in the US, even though the warranty has expired. But the 3-year limitation apllies in some foreign countries... I'm in Brazil for the holidays. So I need to take it back to NYC.
Currently Being ModeratedApr 13, 2012 11:41 AM (in response to Barrys16)
Hi, I took my late 2008 in to my local Apple store with a broken hinge. They fixed it free of charge within 48 hours. Excellent service and outstanding staff. Apple exceeded my expectations.
Currently Being ModeratedApr 14, 2012 4:04 AM (in response to Barrys16)
I took in April 10 this year to a UK Apple Store. It was subject to evaluation and then they decided to repair the MBA, I got a replacement clamshell. I think each case is asessed separately. Or maybe I was lucky, but outstanding customer support from Apple. Hope this helps.