Currently Being ModeratedDec 11, 2011 2:08 PM (in response to Roidy)
So I just got this reply from Apple:-
Here is an article that should help you in resolving your issue:
How to update Apple TV software
After you have updated your Apple software and you still experience the same issue, please let us know so we can further assist you with your concern.
Really Apple, update my ATV Great answer.
Any way I sent this email back:-
My AppleTV 1 is already updated to the latest firmware version 3.0.2. I
know this is not a problem with my AppleTV because a lot of people are
posting about the same problem happening over the last few days. It's
looking more and more like a problem on the iTunes store side of thing, are
you aware of this problem, a few people I've spoken to on the support forum
have also reported this problem to Apple support. Somebody at Apple must be
aware that this is a wide spread problem by now.
I feel like I'm just banging my head against a wall right now and really don't expect to get anywhere.
Currently Being ModeratedDec 11, 2011 3:24 PM (in response to Roidy)
And here's the latest reply:-
I have verified that the iTunes Store is functioning and accepting connections. I have contacted my senior advisor and she said that you can try resetting or restoring your Apple TV. Also try signing in and out of your account and check if there's changes in the iTunes Store.
This article might be helpful:
How to purchase TV shows, movies, music, and music videos on Apple TV (1st generation)
If restoring your Apple TV doesn't work, you'll need to contact technical support as it is likely an issue with your Apple TV.
I apologize for the inconvenience this may have caused.
Good god it's like they're not even reading my emails, they're just posting canned replies. Really an article on how to purchase items on my ATV. I've just lost all faith in Apples support
Currently Being ModeratedDec 11, 2011 3:40 PM (in response to Roidy)
I hear your pain loud and clear. I was the first one to write up on this exact same issue just over a month ago. When we had the initial problem. Apple never once admitted to any fault from their part.
It took about 4-5 days last time for the issue to be fixed, and what ever you do, do not pay the money for Apple Tech Support to look at the issue. They wanted me to pay $80 to place a technical support enquiry, where all they do is run through the general run of the mill reset, restore etc.
I am very dissapointed in Apple recently... There sems to be so many problems of late. With EVERYTHING !!!!
That the **** is going on....
All we can all do now, is wait for the Apple Tech guys to secretly fix the issue, and pretend it never happened.
Currently Being ModeratedDec 11, 2011 6:24 PM (in response to joshuafrommelbourne)
Same thing happening here in Vancouver, Canada. Apple TV (1st Gen) suddenly without most of the TV Shows menu with no explanation from Apple. Will give it a few more days before complaining to tech support.
Currently Being ModeratedDec 11, 2011 6:56 PM (in response to Busse)
So...crappy answer unless I'm willing to pay for tech support....which obviously I'm not;
This is Cecily here, I first want to thank you for contacting iTunes Store Support! After I have carefully reviewed your recent request I see that you are having issues viewing your iTunes menu options on your Apple TV. I can certainly understand how eager you are to have your Apple TV back in working order and I am happy to assist.
Your request for assistance has reached iTunes Store Customer Support, which answers questions about billing, customer accounts, downloading purchases, and iTunes Store content. Although this team does not offer technical support for Apple TV, I'm happy to guide you to some Apple resources that should help.
You may find the following article helpful: (standard article....no help at all really).....etc etc....
oh well....no money for apple til its sorted.
Currently Being ModeratedDec 11, 2011 8:50 PM (in response to joshuafrommelbourne)
This happened a few months ago as well. That Apple seems unaware of this problem is beyond disappointing.
I have discovered that my Blu-Ray player connects my TV to Amazon's PPV/VOD system quite nicely.
Check it out.
Currently Being ModeratedDec 12, 2011 1:05 AM (in response to joshuafrommelbourne)
Same problem in Germany, Berlin.
If you change on ATV1 the itunes Account "Country" from Germany to United States - it changes back to the menue...
But this should be not the best result :/
(no tv shows in German etc.)
Does somebody has more info´s until now?
Currently Being ModeratedDec 12, 2011 2:39 AM (in response to lisafromcrawley)
Looks like I'm not the only person getting rubbish support from Apple. I'm going to give it a few days and see what happens, hopefully they just fix it. I know it's not a ATV problem as I can set the store to the US and all the menu items reappear, but Apple seem to refuse to accept it's a store problem.
Currently Being ModeratedDec 12, 2011 6:10 AM (in response to Roidy)
Response to Cecily's 'support' email;
Thank you for your response but I'm afraid this is not good enough.
This is not an issue with the AppleTV it is an itunes store issue. This isn't an ATV issue as the menu appears if I change the location for the store to US. This is not the first time it has happened. I am also not the only person effected by this issue currently. The lack of acknowledgement of this issue and the lack of response or
assistance from apple is disappointing to say the least. I suspect this is a system update on itunes that has impacted 1st gen ATVs and will be resolved in time but some communication from apple to its valued customers would be appreciated. I would appreciate it if you could confirm if there has been an update to your servers recently that may have caused it. For more information on this issue from your customers please refer to the following thread in your discussion forums.
- not expecting a more useful response back.
Currently Being ModeratedDec 12, 2011 10:55 AM (in response to joshuafrommelbourne)
Well, what can I say that hasn't already been said!
Apple TV1 same problem. Uk account, living in Spain. It has been working for a year and a half so far - until a few days ago.
And like, when purchasing something on iTunes (via the iMac), and not downloading properly, we all get the same response! A textbook generic email treating us like fools!
I worked on macs for about 20years now. I know theirs and outs, had several machines, MacBooks, iPods, iPhones, and spent a ridiculous amount on iTunes!
I know how to update iTunes, I know how to check for downloads, I even know how to restart a machine! And after submitting all of the info that I have already done, I get the same old responses back. I also ask them to look up how much I have spent on iTunes! - which they never do! (of course I know how to do this myself, but I want them to see the amount I have given them!
If apple paid a supplier for some kit and it didn't preform, would they take it lying down?
I I went into a shop and bought a cd that didnt work, I would take it back and have it exchanged or refunded. Lots of retailers would even offer a refund and an exchange (Jaw UP anyone?)
Sorry to go of the main point - but it's all the same!
I love apple, but have they grown too quickly in recently years to get the money in from the PC market?
APPPLE - SURELY YOU HAVE STAFF WATCHING THIS FORUM. ARE WEALL MAD?
Currently Being ModeratedDec 13, 2011 2:58 AM (in response to joshuafrommelbourne)
Well, needless to say we have the same issue here in Australia again.
I'm about 2 days away from ditching my Apple TV Gen 1 all together and NOT buying the Gen 2. We've had so many issues with it over the years with shows going missing and bugs with iTunes and such. With the issues we've had I've always looked to these forums for guidance. It's the same story every time, Apple Support bury their heads in the sand until someone fixes the problem (or a forum user posts a solution) then they pretend like it never happened. It's like they're oblivious to their customer complaints and problems unless it's paid for.
I can recall only one time where Apple support provided excellent service to me by allowing us to re-download our deleted TV Shows again without charge because they mysteriously went missing right before our eyes.
It's frustrating when tech support don't use every means necessary to acknowledge their dedicated consumers when something goes wrong.
It reminds me of the ApocalPS3; rememer when the PS3 completely stopped working last year because someone didn't program leap years properly into the system or something. For 24 hours the PS3 stopped working and their consumers were in an uproar with zero acknowledgement from Sony. They should have been using Twitter, Facebook, website announcements or email or whatever to let their consumers know someone was at least working on the problem.
Stop burying your head in the sand Apple. Be more accessible to your consumers and acknowledge your mistakes and bugs like Microsoft (mostly) does. This forum thread is proof that you need improvement. Some of the comments in this thread should never have occured and could have easily been prevented.