Skip navigation

Can't deactivate iMessage after switching phones?

206022 Views 129 Replies Latest reply: Apr 11, 2014 5:16 PM by cary1011 RSS Branched to a new discussion.
1 2 3 ... 9 Previous Next
Literroy Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 16, 2011 9:03 PM

I bought an Android phone tonight, replacing my iPhone.  I also ported my number to the new phone.  However, now, anytime someone with an iPhone tries to SMS me, their phone automatically sends it as an iMessage, which I can't receive, since I no longer use my iPhone.  How do I deactivate my phone number with iMessage so that I can start receiving text messages from my iOS-using friends again?

iPhone 4S, iOS 5.0.1
  • modular747 Level 6 Level 6 (15,675 points)
    Currently Being Moderated
    Dec 16, 2011 9:14 PM (in response to Literroy)

    Did you wipe all data from your iPhone?  There is a known bug that even if you did, the iPhone will still be found and receive your iMessages.  Until Apple fixes this, your friends will have to disable iMessage on their iPhones in order to SMS to you.

  • mustang1908 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2011 8:27 PM (in response to Literroy)

    I've been experimenting with iMessage after reading your post.

     

    This is a serious problem. If you disable iMessage, when others who have iMessage enabled try to text you it just won't get to you. If you switch to a phone that does not have iOS 5, same thing happens. The only way that iOS 5 users can text a phone number that has been associated with an Apple ID for iMessage purposes is to disable iMessage. Of course, if they disable iMessage then they have the problem of people not being able to text them!!

     

     

    Apple, please fix this!

  • Alphonsusjude Level 1 Level 1 (10 points)

    I'm having the exact same problem. Its very very annoying. All of my friends use iPhones, with iOS5. And now I cant recieve messages from them.

     

    And my mother is using my old iPhone and she can't send me texts either. It's so stupid.

  • shystechris Level 1 Level 1 (0 points)

    Found a workaroundfor this--still a pain, but it works:

     

    Any friends that are currently using iMessage must deactivate their iMessage via the settings app, and send you a message via sms. After they have successfully sent a message to you via sms, they are able to re-activate iMessage. From that point on, they are able to send messages to you via sms--don't know how it works, but I can confirm 3 different users so far.

     

    Hope it helps.

  • rossfromcherry hill Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 21, 2011 1:30 PM (in response to Literroy)

    I called Apple about this very issue today. Last week I bought a new Android phone and got my old iphone 4 ready to be sold but now can't receive texts from anyone who I used to iMessage with.  All their texts try to go through as iMessages which I obviously no longer use.

     

    Apple said they are unable to de-link the number from the iMessage service.  They had me run through many options....changing apple ID, reseting my old iphone, turning off imessage....blah, blah.  Yet I still cannot receive texts from anyone with an iphone because of this silly iMessage issue.  They told me it may take 24 hours fro the system to release its hold on the number. We'll see what happens.

     

    They did say they are aware of the issue and a fix is "probably in the works." So for now, I just won't communicate with anyone that has an iphone through text messaging.  Unfortunate situation.

  • rc212v Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 22, 2011 11:51 AM (in response to Literroy)
  • Alphonsusjude Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 24, 2011 6:45 PM (in response to Literroy)

    AHHHH After lots of tinkering I've solved the issue!

     

    I really hope this helps everyone!

     

    Okay. Heres what to do:

     

    1. Go to: https://supportprofile.apple.com/MySupportProfile.do
    2. Log in if not already logged in.
    3. Click on "edit products"
    4. Click on the "x" to the right of the product.
    5. Click "unregister"

     

    Within seconds of doing this I was able to receive SMS messages from iMessage users!

     

    Hopefully this helps everyone, and Merry Christmas!

  • riznob Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 28, 2011 4:35 PM (in response to Literroy)

    I recently upgraded my iPhone 4 to an iPhone 4s and since then had been unable to receive iMessages. The instructions in this thread to unregister (my old iPhone 4) helped restore iMessage service to my new iPhone 4s.

  • PuririDowns Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 5, 2012 1:11 PM (in response to Literroy)

    Surely the answer to this issue is in the address book field a mobile number is posted to?  Want to send a message to an iPhone - put the number in the iPhone field.  Want to send an SMS to a non-iPhone? Put the number in the mobile field.  Is it this simple?

  • drStrangeP0rk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2012 4:48 AM (in response to Literroy)

    That is the answer, CNet's reporting on this is very confusing. Many servcies now attach the service to a hardware device or an app that runs on the device. (Twitter, Google Voice, iTunes, Google Dual Auth all be examples.

     

    With certain services such as iMessage, Google's Voice, Google two phase authentication you link the device with the service. Even in Twitter you allow certain Applications which are device specific Access to your account. Users have to and are expected to based on when they sign up for these services to manage the access.

     

    So now would be a good time for any users reading this to review all te authorized devices and applications for various services they use day to day. You may want to visit the vendors or providers site to find out how to do this.

     

    Itunes: http://support.apple.com/kb/ht4627

    http://support.apple.com/kb/ht1420

     

    This not being a Google or Andriod fourm you may want to search the Web for answer on how to manage many of the services on that platform, call Google Support, your provider support or there store.

     

     

    iMessage service has to be managed and if you change devices you need to act accordingly and change device.

     

    CNet reporting it as a bug is strange. You need to manage your accounts, the services and the hardware authorized to access and use services.

1 2 3 ... 9 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (12)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.