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iTunes Match Error -9810

5000 Views 8 Replies Latest reply: May 7, 2012 11:27 AM by lee11lee RSS
SuperRob64 Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 19, 2011 9:29 AM

Trying to set up iTunes Match on my Mac mini all weekend. It keeps erroring out during Step 1 with the code "-9810". What does this mean?

 

I've found other threads suggesting I should delete the Verisign keys from my Keychain, and then reboot, which I've done. I left it at home to see if it finishes syncing while I'm at work. The next try will be to delete my Apple cookies and see if that helps.

 

Any other ideas?

 

--

Rob

  • Shawn Grinter 2 Level 3 Level 3 (930 points)
    Currently Being Moderated
    Dec 19, 2011 9:33 AM (in response to SuperRob64)

    -9810 is a sign on authentication error (SSL) - try signing on else where, signing out and trying again.

     

    Regards,

    Shawn

  • Shawn Grinter 2 Level 3 Level 3 (930 points)
    Currently Being Moderated
    Dec 19, 2011 11:54 AM (in response to SuperRob64)

    Yes, on another computer or iOS device. The signing out process seems to clear some flag or other on Apples authentication servers. Then again it may do naff all but some comments I have read said this worked for them.

     

    Regards,

    Shawn

  • Shawn Grinter 2 Level 3 Level 3 (930 points)
    Currently Being Moderated
    Dec 20, 2011 9:24 AM (in response to SuperRob64)

    Possibly something weird with firewall setting, anyway no matter - you're running now so alls well that ends well.

     

    Regards,

    Shawn

  • Thierry Di Lenarda Calculating status...
    Currently Being Moderated
    Jan 5, 2012 2:59 AM (in response to SuperRob64)

    Hi There,

     

    I had the same issue since this morning, and after checking the whole hardware and settings chain, I  just changed my ISP DNS from the primary to secondary, and everything works flawlessly since then.

    Hope it helps.

     

    Cheers,

    Thierry

  • Doogie1022 Calculating status...
    Currently Being Moderated
    Jan 10, 2012 8:06 AM (in response to SuperRob64)

    I was able to get it to work two ways.

     

    1. Tethering to my iPhone (similar to you taking it to work I guess, different IP maybe?)

    2. Turning on Genius and allowing it to "Send information to Apple" and then clicking "Update iTunes Match" under the "Store" menu.

     

    hope this helps.

  • lee11lee Calculating status...
    Currently Being Moderated
    May 7, 2012 11:27 AM (in response to Doogie1022)

    Yes tethering works for me too, thx!

     

    But it has to work with my normal cable network as well, Ive tried everything! Port forwarding, etc. but nothing does work...

     

    Anyone has any other ideas, because a lot of people seem to have this problem!?

     

    regards

    lee

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