Skip navigation

App download buttons not working.

69518 Views 177 Replies Latest reply: Sep 3, 2012 12:42 PM by Sofiakhan RSS
  • Dan ][e Calculating status...
    Currently Being Moderated
    Dec 19, 2011 2:34 PM (in response to torakaru)

    torakaru wrote:

     

    I got an answer from Apple (the weblink that you shared some posts ago),... but as you will read below,... they will not help me (us):

     

    [...] as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store.

     

    [...]

    Torakaru, I would strongly recommend contacting our AppleCare technical support team. I am more than confident that an Apple technical advisor will be able to quickly and effectively troubleshoot your issue step-by-step over the phone.

     

    To contact AppleCare, please locate the phone number for your region here:

    www.apple.com/contact/phone_contacts.html

      [...]

    Totally useless, this is so sad.

     

    I got the exact same kind of unhelpful response, but I took the advice to call a "technical advisor" via that link.

    I patiently explained the problem to three different people, and directed them to the handy screenshot and detailed symptom list at the top of this thread. It took an hour, but I believe I finally got someone's attention on this at Apple, so with any luck we'll see some progress someday soon.

     

    I encourage everyone else who's seeing this problem to go ahead and call too.

    www.apple.com/contact/phone_contacts.html

    (Be polite, and consider pointing out this thread as documentation. Buggy-looking screenshots tend to get attention faster than words.)

  • melissa210 Calculating status...
    Currently Being Moderated
    Dec 19, 2011 2:47 PM (in response to Dan ][e)

    Thanks to everyone writing! Same frustrating problem in PA. Started around the same time. Using 3.1.3...will definitely be calling! Hopefully we can get somewhere!

  • AJSivesind Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2011 2:50 PM (in response to Dan ][e)

    I'm gonna call as soon as i can and it isn't in the middle of the night xD

  • jazzroom Calculating status...
    Currently Being Moderated
    Dec 19, 2011 7:55 PM (in response to AJSivesind)

    I have also noticed that some of my apps like

    Facebook 4.x , Viber, Ebay , etc just crash on the launch ??!!

    so as I got no access to AppStore I can't reinstall them....:(

     

    I am abroad for holidays and don't have my mac computer with me

    so I can't possibly upgrade to iOS 4.x

    and I don't want to cause I am on iPhone 3GS 3.1.2 and all was working very well till Apple

    has desided to pull a plug without warning or any exuse! -

     

     

    Forcing clients to upgrade iOS or even Hardware is  actually illegal on the Apple side, I guess?

  • adeeonline Calculating status...
    Currently Being Moderated
    Dec 19, 2011 10:45 PM (in response to mwiesner)

    I am from Pakistan and I have iPhone 2g and I am having exactly same issue but now I am confirmed that this issue with all the 3.1.3 and 3.1.2 users.

  • Kevin3655 Calculating status...
    Currently Being Moderated
    Dec 20, 2011 1:05 AM (in response to mwiesner)

    Okay guys, I got another mail from apple support. And I think it doesn't help..

     

    Here it is:

     

    Dear Kevin,

     

    Welcome back to iTunes Store Customer Support. This is Stephen again.

     

    I understand that you have been facing difficulties in making purchases with your iPhone. I know how eager you are and I will provide the best possible solution for this issue.

     

    Kevin, your request for assistance has reached iTunes Store Customer Support, which answers non technical questions about billing, customer accounts, downloading purchases, and iTunes Store content. Although this team does not offer technical support for iPhone, I am happy to guide you to some Apple resources that should help.

     

    You can get lots of useful information at our iPhone support pages, which are packed with instructions to help you learn about your iPhone and resolve issues:

     

    http://www.apple.com/support/iphone

     

    In Apple's public discussion forums you can read questions and answers provided by experienced users. You can also post questions of your own. Click the iPhone folder on the Apple Support Communities webpage:

     

    http://discussions.apple.com

     

    You may also get advice, insight, and hands-on technical support at a local Apple Store (there may be a fee for the visit). Find the Apple Store nearest you and click the link to make a reservation at the Genius Bar:

     

    http://www.apple.com/retail/storelist

     

    Kevin, if you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:

     

    1-800-MY-IPHONE (1-800-694-7466)

     

    If I can provide additional help in finding the right Apple resource for you, or if you need assistance with your iTunes Store account, please reply to this message. I will be happy to help.

     

    If you have any further questions, please feel free to contact us and we will be happy to assist you.

     

    Thank you for being a valued iTunes Store Customer. Have a nice day!

     

    Sincerely,

     

    Stephen

    iTunes Store/Mac App Store Customer Support

     

     

    ----

     

    Crappy copy and paste ****..

     

    I will visit a local apple store in my city in some days.. You'll hear from me.

  • akrokh Calculating status...
    Currently Being Moderated
    Dec 20, 2011 1:48 AM (in response to Kevin3655)

    I think You shoud not waste your time going Apple store just like anyone else on this thread. Same thing happend to me and from what ive read it is clearly Appstore problem and not a device. Have two of these in front of me here both 3.1.3 and one accessing Russian local appstore. Both started having same problems as described here. So magical. I am sure they (Apple) aknowledge the problem so we just gonna have to wait.

  • phoomp Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2011 5:35 AM (in response to Dan ][e)

    Dan ][e wrote:

     

    It took an hour, but I believe I finally got someone's attention on this at Apple, so with any luck we'll see some progress someday soon.

    I wouldn't hold your breath.  This is Apple we're talking about; when they DO backpeddle on stuff like this, it usually takes weeks or months.

  • AJSivesind Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2011 5:42 AM (in response to akrokh)

    I just got this reply:

     

    Hello Anders,

     

    This is Larry again, from iTunes Store Customer Support. I understand that you are still having issues with the application store, and would like to know if there is a problem with the iOS firmware.

     

    Anders, again I would like to sincerely apologize for any inconvenience that you may have experienced. I realize your concern regarding your iPod Touch, and I am happy to provide more information.

     

    Anders, I have submitted your inquiry into our database for investigation, we have not received  any news stating that there was an issue with iOS 3.1.1, and accessing the application store.

  • WaitLaw Calculating status...
    Currently Being Moderated
    Dec 20, 2011 6:27 AM (in response to mr.interested)

    I tried a factory reset this morning and it did not fix the issue with the app store purchase/download buttons.

  • torakaru Calculating status...
    Currently Being Moderated
    Dec 20, 2011 7:56 AM (in response to WaitLaw)

    Don't waste your time with Factory Resets and Resync's. They will not change anything.

     

    The AppStore is based on web standards (in fact it is like a "limited" web browser); and they did something that now doesnt work on iOS3.1.x.

     

    In fact, they made a change some time ago that didn't allow us to update individually the updated apps at the UPDATE tab; and they never solve it. We had to update all the apps ready, or re-buy them one-by-one to get the update.

     

    This is a HUGE bug, that I cannot imagine that the Validation Engineers or QA from Apple forgot to test on devices with iOS3.

     

    I am so sorry and pesimistic, but I think that all the iOS3 users will be out of the loop from now.

  • Jaimsci Calculating status...
    Currently Being Moderated
    Dec 20, 2011 8:19 AM (in response to mwiesner)

    I too am having the same frustrations with my apps not responding to installation. I am going to give apple the benefit of the doubt and hope that it is just an error on their behalf and that they are going to fix the problem quickly. However, I do believe that they need motivation to do anything urgently. Therefore I contacted my local news channel in Miami, FL. I copied the link to this forum and hope that they take our concerns seriously! I urge you to speak up as well. If this is not an error and it is their intentions for us to upgrade it is wrong and unethical!

  • Fed_Up_In_Buffalo Calculating status...
    Currently Being Moderated
    Dec 20, 2011 8:42 AM (in response to mwiesner)

    Well folks....this is the beginning of the end for IOS 3.1.3 users!!!  News Media outlets are starting to catch the news.  THIS ISSUE IS A PROBLEM WITH THE APP STORE!!  Do your research...it turns out that there is a huge security flaw in IOS versions below 5.  Apple has patched version 4, but since they no longer support versions below this, I seriously doubt that they will address this.  The fact that they're being quiet about this is starting to back that up!! 

     

    You can still sync apps using a PC, but to me, that is 2nd-rate!!  Most of us buy the IPOD Touch or IPHONES for their freedom from "wires".  Having to tether it to a PC every time you want to install an app is a real pain in the ***  and totally devalues the IPOD itself. 

     

    I'm in panic mode now....I bought two refurbished 1st gens for my kids for Christmas!!  Now I'm in a panic to sell them and get 4th gen shipped to my house for Christmas!!  Thanks Apple....Have a Merry Christmas!!!

     

    Only way to get feedback / resolve on this is take it to your media outlets....I'm going to contact my local news!!

     

    Here is a link to a news source that sheds some light and offers a bleak outcome to this:

     

    http://www.phonenews.com/first-generation-ios-devices-locked-out-of-app-store-hi ghlights-lifecycle-issue-18605/

  • Dan ][e Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 20, 2011 8:34 AM (in response to torakaru)

    torakaru wrote:

     

    Don't waste your time with Factory Resets and Resync's. They will not change anything.

     

    The AppStore is based on web standards (in fact it is like a "limited" web browser); and they did something that now doesnt work on iOS3.1.x.

     

    [...]

     

    This is a HUGE bug, that I cannot imagine that the Validation Engineers or QA from Apple forgot to test on devices with iOS3.

     

    Exactly. They must have changed the product pages in a way that the iOS 3.1 App Store app can't handle. It's essentially a "browser compatibility" problem.

     

    They actually admitted to me on the phone that they don't test against older devices. (I reminded them that it's a good practice to test against any OS you support at all, to avoid embarrassing yourself with bugs like this.)

  • eacarr78 Calculating status...
    Currently Being Moderated
    Dec 20, 2011 9:30 AM (in response to AJSivesind)

    dito

1 ... 5 6 7 8 9 ... 12 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (9)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.