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colors "washed out" on imported images in Keynote...

2987 Views 11 Replies Latest reply: Feb 21, 2014 8:55 PM by skywalkersg RSS
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Nov 9, 2011 10:24 AM

All,

 

Ran into a weird issue today with one of the users I support.

 

He indicates that when he imports a tiff image into Keynote, the colors look "washed out".  I verified the problem, as the tiff image he was using looks OK in Preview, but seems to drop in fidelity when dropped into a Keynote slide. The user indicates that this changed at some point over the last few days.  I've scoured his machine for changes, but the only patches we have made to it relate only to file system/automounters. 

 

Here are a few things I tried:

 

1.  Checked to be sure the tiff didn't have compression.  It does not.

2.  Converted the tiff to a png.  The problem remains.

3.  Install a fresh copy of iWork 09 on my machine. The problem is replicated, so it definately seems related to Keynote in general.

4.  Installed unpatched version of iWork 09 on his machine and patched it to 9.0.5 - problem persists, so we went ahead and brought it up to the latest and greatest (iWork Update 6 via software update).

5.  Tested the same tiff file in PowerPoint.  Issue does not carry over.  The problem DOES carry over to other iWork applications, so something is up with the way the files are being displayed.  This normally wouldn't be a big deal, but this is scientific data the user is dealing with and it needs to be displayed properly in his presentations...  I'm hoping we can get his resolved because he really loves working in Keynote.

Keynote '09, Mac OS X (10.6.8)

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