Currently Being ModeratedDec 23, 2011 12:47 PM (in response to 826sep)
Thanks Apple for replacing my perfectly fine iPod nano. The replacement came today. A new 6G iPod nano. Took awhile to get the box...after that no problems. This company did right by me.
Currently Being ModeratedDec 23, 2011 1:12 PM (in response to h2okies)
I just received my replacement nano (6th gen.). The letter in the box stated that "due to limited availability of replacement stock of iPod nano (1st generation) Apple may have replaced your iPod with a more recent iPod model..." Obviously they were unprepared for the reponse to this recall which caused them to misinform us about what we were getting.
So for all of those with a Mac who could care less that you're getting a 6th gen. nano, I hope your OS is version 10.5 or later or you'll be p*ssed (those with Win XP or higher should be ok).
I can confirm that the 6th gen. nano will not work on a Tiger OS 10.4 or lower. The message I get when I try to sync to iTunes states "The iPod cannot be used because it requires iTunes version 10.0 or later." Yeah, and OS 10.4 can't go higher than iTunes 9 so I only have one choice if I intend to use this new nano. This was a brilliant marketing scheme on Apple's part. It forces nano users to upgrade not only their nano accessories but their OS as well. All because Apple wants to save their butts from being sued due to a battery defect. Great way to look out for us Apple. Really thanks for making the replacement program such a flawless success.... with my wallet in mind...
I now have to track down the outdated Leopard OS discs on eBay since Apple is no longer selling them (just Snow Leopard which requires Leopard first). This just keeps getting better...
Currently Being ModeratedDec 23, 2011 2:15 PM (in response to GREEK2U)
I'm pretty sure you don't have to upgrade to Leopard before you upgrade to Snow Leopard as long as you have an Intel mac. A quick google search will tell you how and what to do.
As for the replacements, I completely understand why some of us are disappointed and angry that we won't be getting 1st gens back. Initially, I was hesitant to even send mine back because it was working perfectly and I also loved the size and design. But when I heard that they would be 1st gen replacements, I found no reason not to participate in the replacement program.
Now that I'll probably be getting a 6th gen, I've gotten over most of the disappointment and am now excited by more storage and the ability to wear it as a watch. BUT, that is only because I happen to have a Mac with iTunes 10.5. I would be unbelievably ****** off if I got my nano replaced only to find out that I couldn't use it again until I upgraded my computer. I'm sorry for those of you in that situation.
The communication was definitely lacking and/or misleading between Apple and the customers in this case. I'm sure they were overwhelmed by the number of nanos being sent back, but this really ***** for a lot of people who were under the impression they would receive a replacement 1st gen. If you can't even use your replacement then what's the point?
Currently Being ModeratedDec 23, 2011 2:26 PM (in response to as739)
Seems you are right. I was getting some mixed messages about this from others but now it looks like I can just update my Tiger OS straight to Snow Leopard for about $30. But that's $30 that I did not plan on spending and all because I was misinformed about what I was getting like so many others. Hook, Line, and Sinker if you ask me.
Currently Being ModeratedDec 23, 2011 5:21 PM (in response to linefromboisbriand)
I can't believe everyone here is upset over this. You all have ipods that are 5+ years old, Apple has identified that they can catch ON FIRE, and you're angry because they are going to ship you an almost brand new unit? I really don't understand.....
Currently Being ModeratedDec 23, 2011 5:35 PM (in response to beaumontkitty)
What's not to understand? I wanted them to be honest with me up front about what I would be getting in exchange for my almost pristine 1G (that was only used sparingly because I have 2 ogther iPods), and I am upset because now I find out that the replacement is a butt ugly touch 6G that I will never use (since it is ugly, too tiny, and apparently -- like my regular Touch -- will not even work in my car where I wouldn't have to look at it). It's not that difficult a concept... I wanted to be able to make an informed choice based on honest info from Apple. If they had just said there was a VERY limited supply of 1Gs, that would NOT be refurbishing them, and I would be getting a 6G, I would have kept mine.
Currently Being ModeratedDec 23, 2011 5:40 PM (in response to beaumontkitty)
Don't you get it? I had a perfectly working 1st gen ipod nano, I have an old imac computer which cannot be syched with a 6th gen nano, so now I no longer have a working ipod nano.
Before returning my 1st gen nano, I went to the trouble of confirming with Apple that they would replace it with a similar one that it would work on my computer and was assured that would be the case, otherwise I would not even have considered returning the original one as it worked perfectly and was used most days.
Am I now expected to buy a new computer just so that I can use the replacement nano, or is that Apple's idea?
Currently Being ModeratedDec 23, 2011 6:00 PM (in response to Jannel Johnston)
Well, it's unfortunate that you are not getting what you want. But I guess I understand that Apple had to replace it with something. Since that particular model hasn't been manufactured in years they had to try to do the right thing- which would be replace it with a much newer model. I think that's pretty standard in this type of recall.
I happen to like the click wheel, which is why I have kept my classic ipod. But I should be receiving a replacement nano in a few weeks. I'm interested to see what it's like. I hope things work out for everyone out there who is disappointed in their replacement.
Currently Being ModeratedDec 23, 2011 6:18 PM (in response to beaumontkitty)
Let's stay on the topic of "which Ipod we'll get as replacement" please. I'm sure some of us will be fine with what ever replacement we are getting, while some will be less than satisfied. Let's leave it at that....
So far we have confirmations that the replacement is an Ipod nano 6G. I don't recall anyone getting a refurbished Ipod Nano first generation, or did I missed part of the discussion?
My ipod Nano 1st Gen is still on its way to California, and it probably be a few more weeks before I'll get my replacement back.
So shall we stick with the subject of what replacement we're getting?
Currently Being ModeratedDec 24, 2011 5:16 AM (in response to tonyfromocala)
I am in Scotland, UK and I'd be perfectly happy to get a replacement 6th Gen. The iPod is 5 years old, had it broken I would have thrown it in the bin, my ipod shuffle wipes the floor with it for convenience and my iPhone has hugely more capacity so it is an almost useless, by todays standards, unit with only 1GB storage.
It was good in it's time and I will be disappointed with a refurbished 1st Gen...it's like a free gift from Apple if it is a 6th Gen. Good on Apple for offering any replacement - has there actually been a confirmed case of a fire caused by a 1st Gen? Doubt it really.
Also if it does not work on your computer, that's not Apples fault - technology moves on and there are other ways to update an iPod than iTunes.
Currently Being ModeratedDec 24, 2011 9:42 AM (in response to linefromboisbriand)
I have a first generation nano that I just checked in with apple. If I knew so many people were upset, I'd have waited for someone to get the 6G for the 1G. I'd prefer a 6G, really.
Currently Being ModeratedDec 25, 2011 12:49 PM (in response to Buckeye fan)
Those having recieved 6th gen replacements: what all is included? Just the unit, or earbuds as well?
Currently Being ModeratedDec 25, 2011 7:20 PM (in response to TCH)
Awesome. I recieved an email about this in Nov but I coudnt find my Nano. Finally found it yesterday, in a backpack I swear I emptied out. I requested my replacement today. I still have the orignial battery which now doesn't last for crap so its a win/win no matter what version I get. I will not complain about getting a new/refurbished 6G, just for turning in an old one.
Currently Being ModeratedDec 27, 2011 7:19 AM (in response to gregfromkey west)
I am now at Step 3: Product Replacement Pending as of 12/24
Does anyone know how long it took to receive a Nano after they got to Step 3?
Currently Being ModeratedDec 27, 2011 7:35 AM (in response to mcm21078)
I was at step 3 at the beginning of December and my nano just got shipped on the 24th. I should be getting it this week.