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Sound issues using FaceTime on Mac!!

114422 Views 257 Replies Latest reply: Apr 15, 2014 5:52 AM by glynch6832 RSS
  • Keymusic88 Level 1 Level 1 (0 points)
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    Dec 25, 2011 10:19 AM (in response to Nic D)

    Yes, I have trashed every file associated with FaceTime, and also the FaceTime app itself, and re-installed, but it didn't fix the problem.

  • jazzmanpete Level 1 Level 1 (0 points)
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    Dec 25, 2011 10:32 AM (in response to Keymusic88)

    Does anyone know where the facetime prefs are located?

  • Keymusic88 Level 1 Level 1 (0 points)
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    Dec 25, 2011 11:04 AM (in response to jazzmanpete)

    Home/Library/Preferences/ByHost

    Home/Library/Preferences

    Computer/HD/private/var/db/receipts

    Home/Library/Caches

     

    All of the FaceTime related files have FaceTime in the file name.

  • meag9143 Calculating status...
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    Dec 25, 2011 11:57 AM (in response to jennhawaii)

    Wow! i just bought the facetime about 3 hours ago

    and the same thing happened..i have a macbook pro and my aunt has the ipad 2 and after maybe an hour and 15 minutes she couldnt hear me anymore and i had to shut down facetime nd restart it, then it would work for several minutes then stop again

    whats wrong with apple? why are they not fixing it?

  • Gwinnetts Calculating status...
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    Dec 26, 2011 6:44 AM (in response to jennhawaii)

    I am also having the same problem. I am on a macbook and my wife has the desktop mac at home. I can hear her fine. She cannot hear me. My mike is off in the video and it is greyed out and will mot let me turn it on. Any suggestions?

  • cas427 Level 1 Level 1 (0 points)
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    Dec 26, 2011 1:43 PM (in response to Gwinnetts)

    I too am having the same problem on my MacBook Pro (OS 10.6.8).  I call someone with an iPhone with Facetime and the sound works on the iPhone-end for a little while than cuts out.  I can hear them but they cannot hear me!  Had no problem with the Beta version but now BIG issue with the $0.99 download version.  Looks like this problem has been around for about two months.  HEY APPLE, STOP READING YOUR ACCOLADES AND GET OFF YOUR DEAD BUTTS AND FIX IT!

  • Keymusic88 Level 1 Level 1 (0 points)
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    Dec 26, 2011 2:04 PM (in response to cas427)

    I've been in contact with a senior tech at Apple and I just sent a suggestion to simply release what was the beta version, as an update to the current paid version since that app had no problems.

  • John Hall3 Calculating status...
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    Dec 27, 2011 12:37 PM (in response to Keymusic88)

    Same problem here.  My kids both got iPods for Christmas and have been chatting on Facetime.  I just bought it for my MacBook Pro, and was cool for about 2 minutes, then sound cut out.  Happens repeatedly.  Why no Fix Apple. Seems like tons of people are having the same issue.

  • mr_gbaldwin Calculating status...
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    Dec 27, 2011 1:36 PM (in response to jennhawaii)

    Ditto. Let's get on this Apple! My daughter got an iPod for x-mas to video chat with east coast grandparents.

     

    FaceTime worked for about 2 mins and then no audio...bummer.

  • TimmyTimmah Level 1 Level 1 (0 points)
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    Dec 27, 2011 2:29 PM (in response to jennhawaii)

    On the line with Apple tech support and he says that it might be the servers are having issues (maybe from holiday traffic?), but from reading this thread it seems like this has been ongoing.  I do know that Apple likes to put beta products out there without really telling people.  Extremely frustrating try to FT with my kid and let him see his grandparents.  Had to try skype and then FT, both are having issues. 

     

    trying to use FaceTime on:

     

    MacBook (Snow Leopard)

    iPhone 4S

    iMac (Snow Leopard)

  • Keymusic88 Level 1 Level 1 (0 points)
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    Dec 27, 2011 3:06 PM (in response to TimmyTimmah)

    No, not because of holiday traffic.  This has been going on since the paid version of FT for Mac came out.  The beta version worked perfectly but it expired several months ago, I think in March, 2011 when the paid version was released.

  • TimmyTimmah Level 1 Level 1 (0 points)
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    Dec 27, 2011 3:30 PM (in response to Keymusic88)

    Ah yes, of course. Apple is the only company with this backwards idea of what "beta" means. "Pay us lots of money for our beta stuff!"

     

    They've created quite a clusterf*** between FaceTime & iChat too (oh, and then there's the MobileMe/iCloud/Apple ID's confusion, but that's another story).

     

    Sound cuts out and frequent hang ups w/ FaceTime.  I'd like to video conference with FaceTime, but that can't happen (someday soon, hopefully).  Tried with iChat, but can't get all three ends to get video going (for some mysterious reason).  FaceTime only works with wifi on iPhone, so if you're wifi reception is poor, you're screwed.

  • buttmonki Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 28, 2011 1:02 PM (in response to jennhawaii)

    Same issue.  My husband has a Late 2010 MacBook Air and when he tries to FaceTime me with it (to my iPad 2) the sound cuts out after a few minutes.  I have a MacBook Pro 17" Unibody 2009 and have the same problem trying to call my friends with iPad 2s.  I have to close and restart FaceTime to get my audio back on - very frustrating.

     

    There must be a solution, surely Apple can not let this continue.

  • thedrewster Calculating status...
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    Dec 29, 2011 1:36 PM (in response to jennhawaii)

    I have an iMac and it's exactly the same. Snow Leopard, latest Facetime. Talking for 10 minutes to others on iphone, then they can't hear me. Restarting Facetime doesn't fix the problem. They disconnecting and calling me, doesn't fix the problem. I calling them doesn't fix the problem. Disabling the microphone and reenabling it doesn't fix the problem. Switching to Line In and then back to Microphone doesn't fix the problem. Turning the mic volume up and down doesn't fix the problem. The only thing that fixes it is restarting the iMac. This is a software issue that has a bug; something else on the iMac likely to be intermittantly interfering with Facetime.

  • Nic D Calculating status...
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    Dec 29, 2011 3:00 PM (in response to thedrewster)

    This may seem like a simple idea to try, and maybe people have, but I haven't seen anyone trying to reset PRAM to see if that makes a difference?  It may well make no difference, but given nothing else seems to be working, it may be worth giving it a go.  It is a friend having the issue with their machine, so I haven't been able to try it myself.

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