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AGAdminService / Citrix is running 100% cpu, but I never installed it!

98954 Views 130 Replies Latest reply: Apr 1, 2014 8:24 AM by Markus Witschi RSS
  • Daryl DuLong Level 1 Level 1 (35 points)

    I'm experiencing the same overheating/loud fan issues following the upgrade to Lion.  I tried resetting the SMC (shut down, take out the battery, hold down the power button for a few seconds, replace the battery and power on), but the problem returned the next morning.  It also appears that I don't have a com.citrix.agadminservice.plist file in /Library/LaunchDaemons, so I'm out of luck there. I wonder if we're all looking at the correct issue for a long-term fix for this issue?  If it's one process running out of control, that's easy.  But for those of us still experiencing the problem even without Citrix installed, is it a larger problem with Lion not managing runaway processes well enough?


    Does anyone have a working fix for those of us without the Citrix .plist file?


    Thank you!

  • uruzone Level 1 Level 1 (20 points)

    THANK YOU!  At first I thought it was Time Machine (doing a large backup now after the upgrade), but you nailed it. sudo launchctl unload -w /Library/LaunchDaemons/com.citrix.agadminservice.plist took care of it immediately. I DID have the Citrix beta installed on my machine, but no longer needed it.


    I'm an Apple Consultant, and this will come in very handy, I'm sure. Thanks again.

  • bryanfrommalvern Calculating status...

    Thank you


    "sudo launchctl unload -w /Library/LaunchDaemons/com.citrix.agadminservice.plist" really did the trick!!!


    I was really in fear of my MBP melting down

  • Axelfoo Level 1 Level 1 (5 points)

    That solved it!

    I just purchased a MBA 13 i7 and the fan was always running (I installed the citrix plugin immediately so I didn't really know how the MBA with just Lion). But I thought it was odd the fan was always running, and that I only had 2 hr of battery life.


    Activity monitor showed the AGAdmin process running at 100%. Within 10 sec of running your solution in terminal the fan slowed to a halt. Wow!


    Thank you. But what has Citrix done! I hope they fix it.

  • ronald272 Calculating status...

    We're you still able to use Citrix?  Can you tell me exactly what you did?


  • colombian_24 Level 1 Level 1 (0 points)

    So I did the sudo launchctl unload -w /Library/LaunchDaemons/com.citrix.agadminservice.plist into terminal but it said

    Couldn't stat("/Library/LaunchDaemons/com.citrix.agadminservice.plist"): No such file or directory

    nothing found to unload, help please! Thank you!

  • Axelfoo Level 1 Level 1 (5 points)

    Not sure if these questions were to me ....


    @ronald272 - Nope, not using citrix right now. This is real impediment to using the MacBook Air if you need Citrix VPN access. This problem seems particular to the MBA, as others with MBP (2010) don't seem to have this problem.


    @colombina_24 - sorry, don't know enough unix to help but it sounds like you don't have this file. Verify it's there through the finder. Other issues due to this process which should correlate with having that file in a MBA:

    1. Fan running all the time

    2. In activitity monitor ("show all processes" NOT "my processes") do you have a process called AGAdmin process running at 100%?

  • Daryl DuLong Level 1 Level 1 (35 points)

    I had the same issue, which stems from the fact that I do not have Citrix installed.  However, I do have virus scanning software installed, which suffers from the same "runaway process" problem that Citrix does.  If I open Activity Monitor and sort by the "% CPU" column, I see the offending process and simply click and quit it.  It's not elegant, but it works. The fan immediately spins down, and the laptop temp returns to normal.  I generally have to do this once a week or so, and am hoping a future virus scan software update fixes this issue.


    Have a look at Activity Monitor and see which process is using up all of your CPU resources.  Then see if quitting it fixes the fan issue.

  • SalbaheNgParanaque Calculating status...

    Hi Roger OSX,


    Thank you very much for the tip. It solved the heat and battery problem of my brand new MBP 15".


    I really appreciated it.




  • ckelleyb Level 1 Level 1 (0 points)

    Tried this fix due to a degrated battery life issue that everyone seems to be experiancing on these forums - terminal: 'nothing found to unload'

    It apprears this isn't a global lion issue.

  • benhiggi Calculating status...

    As soon as I ran this command the CPU fan slowed right down the battery went from 45 mins to 90 minutes remaining.

    Spot on thanks!

    New lion version of CAG is available which is fine too.

  • Can.B Calculating status...

    hello ı have same issue on my macbook pro after ı upgrade it to lion.

    I want to fix the draining battery problem with this solution but ı dont understand how to do sudo '''launchctl unload -w /Library/LaunchDaemons/com.citrix.agadminservice.plist'''' situation where will ı write it how will ı write it ??

    Should ı firstly install citrix( if so on what is citrix) or if ı dont need that , directly what should ı do??

    can you help me please  ??

  • Salvadore Level 1 Level 1 (0 points)


    At the risk of appearing to be an utter numpty, what is the exact line of code to type into Terminal? Is it just


    launchctl unload -w /Library/LaunchDaemons/com.citrix.agadminservice.plist


    or do I need to add the 'sudo' as well? (if not, what does sudo mean??!?


    Sorry, but I'm simply an end user (albeit a fuming one given I paid over the odds for a mac with allegedly massive battery life) with almost no experience of even opening terminal let alone typing stuff in it!


    Forum help/advice ALWAYS appreciated...

  • pablogil Calculating status...

    Great!! it fixed my problem

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