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Problems with IOS 5 Music App

92726 Views 260 Replies Latest reply: May 9, 2012 8:26 AM by Handsoff? RSS
  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Dec 19, 2011 3:34 PM (in response to perrygraph)

    perrygraph wrote:

     

    Follow up to my Dec 13, 2011 post - resync did not resolve Music app and iPod crashes for my IOS5.01 iPod Touch 4th gen.

     

    Coverflow crashes the Music app, sometimes coverflow crashes the iPod. Music is not even playing.

     

    No smart playlists. No playlist with over 300 songs.

    Of the 4800+ songs, maybe 10-15% have no album artwork. Maybe a 100 or so have artwork I scanned and pasted into iTunes on the PC. Sure, some of those jpeg scans might be more than 300 x 300.

     

    What makes one believe the "standard [album art] from Apple is 300 x 300"??? My iTunes mostly contains albums I loaded into iTunes in 2006 from CDs I owned, encoded with iTune v4.6 at the time. I know I didn't load artwork for most of them, there are over 4800+ songs. Most of the artwork came via iTunes (Edit/Preferences: Automatically download missing album artwork). I measure the artwork at about 572 x 572.

     

    Are you seriouly suggesting the album art supplied by Apple is the problem?

    I think the software supplied by Apple is the problem!

     

    Correction to my earlier post, iTunes issued cover art 600 x 600.  Their "recommended size" when creating podcasts is 300 x 300 - that's what stuck in my head.  No idea why there's a discrepancy. 

     

    I wasn't suggesting that the cover art from iTunes is problematic, none of mine is.  In my case large cover art (1000 x 1000 or higher) caused problems.  YMMV.

     

    Did you try resetting (not restarting) your iPod? 

     

    Resetting iOS Devices: Press the Home button and the Sleep/wake switch on the top the case and hold them down together for at least 10 seconds, until you see the Apple logo. The device should then reset itself. The boot up process takes a few minutes and then it should be responsive again.  More here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting


  • perrygraph Calculating status...
    Currently Being Moderated
    Dec 19, 2011 4:18 PM (in response to richsadams)

    Yep. Did powercycles, restart, reset, resync, everything I could think of.

     

    Nothing has fixed the coverflow crashes (app, iPod) described above in this thread, though.

     

    'Course my good old 4th Gen iPod (Click Wheel) works just fine (no album art displayed)!

     

    Just for yucks, I how would I search to find album art that exceeded some threshold, say 600 x 600?

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Dec 19, 2011 4:56 PM (in response to perrygraph)

    Bummer. 

     

    I used one of Doug's scripts to get a full list of all of my cover art.  I couldn't isloate exact sizes, but I could take a guess as to which ones were "oversized" based on the file size.

     

    If you have a Mac you can install this script in iTunes and run it on a few or all of your albums:

     

    http://dougscripts.com/itunes/scripts/ss.php?sp=savealbumart

     

    This is the download/install FAQ:

     

    http://dougscripts.com/itunes/itinfo/downloadfaq.php

     

    Here are the settings I used and an example of the results:

     

    Screen Shot 2011-12-19 at 4.36.24 PM.png

    Screen Shot 2011-12-19 at 4.42.24 PM.png

    Since I pulled all of my "oversized" cover art this just shows the differences between artwork that's somewhere between 300 x 300 and 600 x 600...however if you have some very large artwork the file size will really stand out.  It's kind of painstaking, but after a while you can pretty quickly see which ones might be a problem.

     

    Also, this is a great place to find quality cover art:

     

    http://www.albumartexchange.com/

     

    I probably replaced about 50 large cover art files with smaller ones (600 x 600) and it made quite a difference with how responsive the Music App would run on both my iPhone 4 and iPad.  I would think your iPod Touch would work the same way, but I don't have one so can't test it.

     

    Hope that helps!

  • Herotic Calculating status...
    Currently Being Moderated
    Dec 21, 2011 6:34 AM (in response to richsadams)

    Well Thanks Chaps, just did this and hey presto! it works no more crashing. 

     

    If it's this simple why haven't the mighty Apple made this more widely known?  Though still begs the question 'how come we didn't have to do this in previous versions and why is V5.01 still slow'

     

    Many thanks

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Dec 21, 2011 9:20 AM (in response to Herotic)

    Herotic wrote:

     

    Well Thanks Chaps, just did this and hey presto! it works no more crashing. 

     

    If it's this simple why haven't the mighty Apple made this more widely known?  Though still begs the question 'how come we didn't have to do this in previous versions and why is V5.01 still slow'

     

    Many thanks

     

    Exactly...why won't the new Music App handle the same files as the original iPod App?  Very frustrating.

     

    Frankly, I'd be a happy camper if they just brought the iPod App back, but that's probably not going to happen.

     

    Reducing the size of "oversized" cover art may not fix things for everyone, but it certainly should be included in Apple's Music App Troubleshooting Tips.  But again, it shouldn't be an issue IMHO.

     

    Glad to hear things are working for you now though.  Enjoy!

  • Argiescot Calculating status...
    Currently Being Moderated
    Dec 21, 2011 9:50 AM (in response to Heal1093)

    Well we've been getting a swathe of convoluted work arounds and partial fixes but my iPod Touch is still taking ages to open playlists that opened fine on the previous OS and they don't maintain the same order as they appear in iTunes which they also used to do.

     

    The one reply or explanation we don't have is one from Apple.

     

    I'm going to switch off from this discussion now (although I there doesn't seem to be an 'Unsubscribe' for this particular discussion, so I guess I have to unsubscribe from all).

     

    The one thing I have learnt from the iOS5 and Lion updates is that I need to broaden my horizons. So when I upgrade to a smart phone, I'll probably go Galaxy (although I can't imagine i'll cheat on my MacBook)

     

    Chau

  • perrygraph Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 21, 2011 2:45 PM (in response to richsadams)

    Unfortunately, this is no solution for me. I don't own a Mac. My iTunes runs on a PC, like a few hundred thousand other users...

     

    I have not found a Windows-based solution.

     

    Apple: Can we please get a solution to the crashing Music app in iOS 5.0.1, that sometimes also crashes the iPod?

  • ryner Calculating status...
    Currently Being Moderated
    Dec 25, 2011 9:41 PM (in response to Heal1093)

    iOS 5 Music.app - EPIC FAIL !!!!!!!!!!!!

     

    FIX THIS NOW ... IT MATTERS !!!

     

    Either start again and get it right or simply revert to the earlier version.

     

    This is NOT a step forward but rather 50 steps back !!!

     

    Keep sending our frustrations over this functionality stripping to Apple through feedback!

     

    http://www.apple.com/feedback/ipad.html

  • ryner Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 25, 2011 9:58 PM (in response to Heal1093)

    iOS 5 Music.app - EPIC FAIL !!!!!!!!!!!!

    csayce wrote:

    I have an idea those of us that have their iPad still inside their warranty date or have extended warranties why don't we just all start sending our iPads back as faulty if apple doesn't accept that there is an iOS fault then the fault must lay with the iPad and under warranty we have the right to demand that apple fix or replace the broken product if we just keep doing this then I'm sure apple will get the idea as it will start to cost them losses plus if this gets leaked to the media that apple customers are returning their devices because of inaction of apple to support it's customers than again I'm sure apple will be forced to take notice I as of the new year will be sending mine back right away luckily I have the extended warranty and apple care which means that they will send out a replacement first so at no time am I left with out an iPad but trust me I will be returning that one as well and I intend to carry on this each week which is my right too until the product is fixed.

     

    It's an idea just thought if we all do it then that's a lot of iPads being returned apple will notice this.

     

    ryner replied with:

     

    Now that's one of the BEST ideas I've seen in a long while.

    Very nice "out of the box" (pun intended) thinking !!

    It might just work !!!

    Keep sending our frustrations over this functionality stripping to Apple through feedback!

     

    http://www.apple.com/feedback/ipad.html

  • m.skrbec9 Calculating status...
    Currently Being Moderated
    Dec 31, 2011 2:07 PM (in response to Herotic)

    How do you reinstall the previous software?

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Dec 31, 2011 6:08 PM (in response to m.skrbec9)

    m.skrbec9 wrote:

     

    How do you reinstall the previous software?

     

    Unfortunately that's not possible.

  • stevefromwitney Calculating status...
    Currently Being Moderated
    Jan 3, 2012 6:36 AM (in response to Heal1093)

    Hi,

    I had a similar issue recently with iOS 5.0.1 slowing down my iPhone 4 CoverFlow. Like all others here I too found the Music App in iOS 4.3 almost faultless before this upgrade. However, in my case I found that CoverFlow seemed to be "lumpy" due to large embedded album art. i.e. Pictures tagged in the music MP3s that were larger than the recommended 300x300 pixels. In one case the picture was 2000x2000 pixels before I re-sized it! I suspect that the new CoverFlow is resizing the actual Artwork "on the fly".

     

    After proving my assumption with a few "manual" resizing of selected Artwork. I did a little searching and I came accross this free little tool. Thanks Hot Coffee Software!   http://hcware.110mb.com/mp3art/index.htm 

     

    It allows embedded art work in MP3s to be resized. The best bit being that it allows "batch" resizing of MP3 art by file or folder. I used the default 250x250 pixels @ 80% and resized some 1500 songs in about 3 minutes by setting the "Add Folder" in Sanse's tool to the root music folder that was being accessed by iTunes. I shut down iTunes before starting the re-size run.

     

    I set iTunes to not sync my music (one check box in iTunes 10) so that all music was cleared from the iPhone before re-syncing. If you don't do this, you may get errors as iTunes tries to "merge" new data to your music files. It's only a small issue here, because I then re-synced after resizing the MP3 art.

     

    Although not a perfect solution, it made my CoverFlow in iOS 5.0.1 on my iPhone 4 considerably faster and smoother.

    I hope this helps until the Apple techies solve this issue.

    Steve

  • joshfromford city Calculating status...
    Currently Being Moderated
    Jan 3, 2012 7:49 AM (in response to efroriz)

    yEah I had this problem too. What I did to fix it was I highlighted each song that nelongs to the albu that is being multiplied by holding "shigt+ctrl" whiule clicking on the songs that belong to that album.

     

    Once they were all highlighted I right clicked on them and clicked "apply all matching feilds". Or something like that and it made all the seperate songs into one sinlge album cover.

     

    However I cannot get this to work with a couple youtube songs (vids that were converted to mp3).

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Jan 3, 2012 9:03 AM (in response to stevefromwitney)

    Thanks for that.  I had some of the same issues with large cover art files.  Once I replaced them with smaller versions using the method I posted earlier (for Mac) all of the cover art appeared properly in iTunes and all of my iDevices via iTunes Match.  The Windows program looks like a good option.

     

    FWIW the standard cover art delivered directly from iTunes is 600 x 600 pixels.  I still have some larger than that, but less than 1000 x 1000 and there haven't been any problems.

     

    Thanks again and enjoy!

  • Frank Patrick Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 5, 2012 10:26 AM (in response to Friendly Pete)

    Expllicitly ordering tracks in a playlist do not help me in iOS5.01/iPhone3GS. As a matter of fact, that's how I noticed the problem. Every morning, I choose the order of my podcasts in a playlist for continous play during my commute, then sync. The phone then spits out some order I can't comprehend.

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