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Email search at iCloud.com does not work

8389 Views 63 Replies Latest reply: Mar 26, 2014 3:09 AM by tlongdon RSS
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edwin.red5 Calculating status...
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Nov 4, 2011 9:12 AM

No matter what I enter into the search field, iCloud Mail always returns "0 matching results" -- Is this a known issue that others are experiencing?

 

This is happening to me when I use web mail at iCloud.com. I am not sure if this occurs when using a desktop email client.

 

Thank you.

iCloud, Mac OS X (10.7.2)
  • nixx_cz Calculating status...
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    Nov 4, 2011 2:38 PM (in response to edwin.red5)

    Hi there!

    I have exactly the same problem. Email search on iCloud.com does not work. Very disappointing. I switched to iCloud email from Gmail and it's sad to see how much behind Apple is regarding the webmail experience :-(

  • nixx_cz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 4, 2011 3:24 PM (in response to edwin.red5)

    If anyone else is experiencing this problem, please write a report here:

    www.apple.com/feedback/icloud.html

     

    It might increase the chance of getting this fixed soon...

  • andrey291 Calculating status...
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    Nov 5, 2011 8:52 AM (in response to edwin.red5)

    same problem, search doesn't work in icloud.com((((

  • kaimcf Calculating status...
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    Jan 3, 2012 11:33 AM (in response to edwin.red5)

    Anyone get this figured out? For those of you who wrote about this 2 months ago, did it start working eventually?

     

    Glad to see I am not the only one. My problem is very similar, however I sometimes get 1-3 results returned for a search that should be getting 30+ results returned. Often I get 0 results returned. I recently imported my email history into icloud from a previous provider, and at first assumed those 10,000+ emails needed to be "indexed" or something before the search would pick them up properly. However, it seems to me the search results I get are not based on native icloud/imported email status, and either way I would assume 24 hours would be sufficient to "index" if that was needed.

     

    Having 14,000 emails with no way to reliably search them is essentially useless!

  • kaimcf Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2012 12:37 PM (in response to edwin.red5)

    Any luck for anyone? Did anyone attempt to import emails from another account into their iCloud account? I am unable to get any search results when I search for imported emails, but it works for me with recent emails that were sent directly to my iCloud account.

  • MacPercy Calculating status...
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    Feb 7, 2012 6:34 AM (in response to edwin.red5)

    This is still not fixed. This is a big issue. It worked fine with MobileMe, but it does not in iCloud.

     

    Apple can do better, guys please get this fixed!

  • ncalliari Level 1 Level 1 (0 points)
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    Feb 15, 2012 8:56 AM (in response to edwin.red5)

    Seriously. How long is this going to take to be fixed?! I have been patiently waiting for months and months and this will force me to leave the service. Webmail search is essential.

    Apple, use your billions in the bank to hire one more software developer and get this fixed.

    I cannot recommend iCloud to anyone in its current state. It is disgraceful.

  • nixx_cz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 15, 2012 9:40 AM (in response to edwin.red5)

    I have left iCloud already because of this problem. Gmail is MUCH better!

  • kaimcf Level 1 Level 1 (0 points)
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    Feb 15, 2012 10:35 AM (in response to edwin.red5)

    I am just shocked more people aren't complaining about this - this seems to be the only thread I can find and such a serious defect. I am close to jumping ship to Gmail too, but the cost of changing my email address (again) is so high...

     

    ncalliari - did you (or anyone else on this thread) import your email from another provider? Since the original post didn't describe my exact problem, I started a new thread here a few weeks ago with more detail: https://discussions.apple.com/thread/3656313?start=0&tstart=0  Let me know if your problem is similar.

  • Peter O\'Toole Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 28, 2012 1:32 AM (in response to edwin.red5)

    I have the exact same problem and to say that I am infuriated by this would be the biggest understatemnet ever. For Apple to not even get the most basic of features right is a complete joke and it makes me so angry. I have recently upgraded to Lion on all my devices but I am stuck on Snow Leopard at work and I can't update it and as a result I can't use Mail as my email client anymore which is why I am so dependent on iCloud's mail.

     

    FRUSTRATED!!!

  • PhillipD Calculating status...
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    May 7, 2012 8:56 AM (in response to edwin.red5)

    I too have found that the search function in iCloud webmail is seriously lacking. If fact it is not just that. The interface in general is very slow to load up. I would also like the ability to go back to viewing email items the way they used to be able to. In the OSX mail client you can go back to the old view, why not in web.

  • kaimcf Level 1 Level 1 (0 points)
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    May 7, 2012 11:47 AM (in response to Peter O\'Toole)

    I have still been limping along just praying Apple will fix iCloud search. What usually happens now for me is I attempt a search, iCloud says "Loading..." for a period of about 2 minutes, and then eventually returns a "Cannot load Inbox. Messages cannot be displayed at this time" error message. This happens on any search term for any search field. Strangely, my search worked a couple of times a week or two ago and I thought it was fixed, but not since.

     

    What is are the common potential causes among people in this thread?? Peter / PhillipD - did you do any email migration from another service before this started happening, or were you already on MobileMe/iCloud email only? Do you get "0 matching results" when you search like the original post or the "Cannot load Inbox" error that I get?

  • PhillipD Level 1 Level 1 (130 points)
    Currently Being Moderated
    May 7, 2012 1:07 PM (in response to kaimcf)

    I have found that it does come up with cannot load inbox too for me. I thought it was just my Internet connection. Or something. But it seems to happen just when I search.

  • Peter O\'Toole Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 7, 2012 1:47 PM (in response to kaimcf)

    I have been using apple's email since it was called iTools/.Mac/MobilMe/iCloud. The problem I have is any kind of search is pointless and only causes frustration. As soon as I type something I see the spinning cog and this goes on forever. When this has finished usually after 10-15 minutes, it comes up with some kind of error. I then can't load my email back without closing the browser and restarting it. It works once in a million but I try and not use it due to the pain it causes.

     

    I feel Apple are aware of this issue but have an iCloud update planned for next month at WWDC and are holding off fixing this as it's going to be replaced anyhow with an upgrade.

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