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Grey screen of death with old and new Macbook Pro

1322 Views 12 Replies Latest reply: Jan 6, 2012 9:31 AM by islandbear RSS
shannonadams Calculating status...
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Jun 15, 2011 6:41 AM

My boss had a two year old 17" Macbook Pro fully patched with Snow Leopard.  He was getting random hard lockups with the Grey Screen of Death several times per day.  Hardware diags came back fine.  He just got a new 15" Macbook Pro so we can get his old reformatted.  We just did a Time Machine restore on the new machine from the old one.  He is still getting the same lockups on the new machine.  This would appear to be an O/S issue - right?  Is the only option to do a fresh install on the new machine?  Is there some O/S diag tool I can use to determine what is causing this before reinstalling the whole machine?

 

Thanks for any suggestions.

MacBook Pro 15", Mac OS X (10.6.5)
  • JoeyR Level 6 Level 6 (8,275 points)

    Did you use the Migration Assistant to migrate the data from the TimeMachine backup... or did you do a full restore from the TimeMachine backup of the two year old MB Pro to the new one?

  • ds store Level 7 Level 7 (30,305 points)

    Backup data on both machines.

     

    Hold c and boot from the Snow Leopard install disk and under the menu is Disk Utility, use that to Erase with Security Option Zero all Data, format HFS+ Journaled and when complete (about a hour per 500GB) install Snow Leopard.

     

    Note: The $29 Snow Leopard Retail disk doesn't have iLife, you'll have to install Leopard (10.5) first then use the SL 10.6 disk to upgrade.

     

    Once you have installed programs from fresh sources (don't use TimeMachine or Migration Assistant, it's prone to problems) use the free Carbon Copy Cloner to CLONE your new boot drive to a new (HFS+ Journaled) formatted external drive (Firewire 800 preferred, but USB will work, just slower).

     

    A Clone is hold option bootable, so you have everything there to restore or even use that external drive as a boot drive. TimeMachine doesn't do this, neither can you access the files on it. But a clone is clone. You can option boot from the clone and reverse clone back onto the internal drive. If you need a larger internal drive this is a great solution to get your OS/programs and files onto the new drive. (no filevault)

     

    Clone software can be schedualed to update the clone automatically, or when one plugs in the clone to a machine. The bootable aspect of it means the computer can still be used just like before, even if the hard drive dies. With TimeMachine it's just a restore image.

     

    IF your got a Bootcamp partition, the free WinClone (in OS X) can copy that whole Windows partition to a external drive to restore back from after you set up Bootcamp again.

  • Linc Davis Level 10 Level 10 (107,980 points)

    It sounds like kernel panics. Post the contents of the most recent panic log in /Library/Logs/DiagnosticReports, if any.

  • Linc Davis Level 10 Level 10 (107,980 points)

    The panic log isn't definitive. He has some third-party kernel extensions installed that could be contributing, VMWare and a Trend Micro product of some kind, but more likely it's hardware.

  • Linc Davis Level 10 Level 10 (107,980 points)

    Yes. If that doesn't solve the problem, you should reinstall and re-update the OS in place (no need to format.)

  • Linc Davis Level 10 Level 10 (107,980 points)

    Crashed Thread:  2  WebCore: IconDatabase

     

    Quit Safari. Delete the file Library/Safari/WebpageIcons.db from your home folder. Relaunch and test.

  • islandbear Calculating status...

    Excellent !!!

    Solved my issue too.

     

    Thanks a lot.

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