bgalasso

Q: iphone could not be synced because the sync session failed to start

iphone could not be synced because the sync session failed to start

iPhone 4, Windows Vista

Posted on Oct 16, 2011 7:21 AM

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Q: iphone could not be synced because the sync session failed to start

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  • by SodInfinity,Apple recommended

    SodInfinity SodInfinity Oct 22, 2011 5:46 AM in response to bgalasso
    Level 1 (5 points)
    Oct 22, 2011 5:46 AM in response to bgalasso

    Just made one very simple move without having to restore iPhone or reinstall iTunes..

     

    1st step:http://support.apple.com/kb/TS1538 *Read 'in my case' in here first before following this link*
    Follow that link to restart (or if necessary) reinstall your Apple mobile device support.

     

    In my case, Leave iPhone connected all the way. I first exit iTunes. Then i stopped the Apple Mobile device support (by following a part on that link above in step 1) which Effectively made my iPhone undetectable on itunes but discoverable by windows as a 'camera device'. Then while device is still connected, i started the Apple mobile dev support again. Now i open itunes and there my iPhone re-appears.

     

    2nd step: After your iphone re-appears on iTunes, press Sync and all is well...

     

    P.S, Mine is iPhone 4 running on iOS 5, iTunes 10.5, Windows 7..

  • by arrrjay,

    arrrjay arrrjay Oct 26, 2011 2:45 AM in response to bgalasso
    Level 1 (5 points)
    Oct 26, 2011 2:45 AM in response to bgalasso

    If, by chance you are running windows 7 or Vista, try starting itunes as an administrator. I had the same problem, solve by running itunes as administrator. I respect Apple, however this lack of attention to detail is very out of character. Is all character dead?

  • by laura183,

    laura183 laura183 Oct 27, 2011 8:35 PM in response to arrrjay
    Level 1 (0 points)
    Oct 27, 2011 8:35 PM in response to arrrjay

    All I did was exit itunes and open it again. It began syncing automatically. Whew.

  • by schrecktech,

    schrecktech schrecktech Nov 4, 2011 6:45 AM in response to laura183
    Level 1 (0 points)
    Mac OS X
    Nov 4, 2011 6:45 AM in response to laura183

    Exiting iTunes, without disconnecting or ejecting the iPhone, and relaunched the iTunes application fixed syncing.  I had tried ejecting then reattaching the cable, restarting the computer, soft reboot on the phone, etc...

  • by KirkFromRocklin,

    KirkFromRocklin KirkFromRocklin Nov 6, 2011 9:39 AM in response to schrecktech
    Level 1 (0 points)
    Nov 6, 2011 9:39 AM in response to schrecktech

    This solved my problem, too.  Thanks!

  • by dmeurer,

    dmeurer dmeurer Nov 10, 2011 9:27 AM in response to laura183
    Level 1 (0 points)
    Nov 10, 2011 9:27 AM in response to laura183

    This solved my problem too: I just quit iTunes and relaunched, sync started successfully on iTunes start up. (OSX 10.68)

  • by mattLAN,

    mattLAN mattLAN Nov 13, 2011 10:11 AM in response to arrrjay
    Level 1 (5 points)
    Nov 13, 2011 10:11 AM in response to arrrjay

    I'm running a mac with my 3gs iphone with 5.01...

    The sync starts then hangs on step 6 of 7  "determing tracks to sync"... any thoughts?

  • by trllegal,

    trllegal trllegal Nov 15, 2011 11:57 AM in response to dmeurer
    Level 1 (0 points)
    Nov 15, 2011 11:57 AM in response to dmeurer

    This solved my problem as well.

  • by spudsntruth,

    spudsntruth spudsntruth Nov 18, 2011 12:01 PM in response to trllegal
    Level 1 (0 points)
    Nov 18, 2011 12:01 PM in response to trllegal

    Worked for me too.

  • by jdncv,

    jdncv jdncv Nov 20, 2011 4:51 PM in response to bgalasso
    Level 1 (0 points)
    Nov 20, 2011 4:51 PM in response to bgalasso

    i tried this and everything i could find in other support communities, but nothing seemed to work. checked some settings and realized that my default location to store music had been chnaged (maybe during an upgrade?). so my music was being stored in two different folders. changed my default back to the one location i wanted and moved everything that was in the other folder back to this location, helped itunes find the songs, sync'd...everything works fine now. it worked for me.

     

    iphone 4 with latest software

    latest version of itunes

    windows xp

  • by toddfromwaterford,

    toddfromwaterford toddfromwaterford Nov 22, 2011 7:33 PM in response to SodInfinity
    Level 1 (0 points)
    Nov 22, 2011 7:33 PM in response to SodInfinity

    I left the phone plugged into the PC with the sync cable, then I exited iTunes.  I then went to device manager, found "Apple Phone" listed under portable devices and disabled it.  I reopened iTunes and the sync process started (and finished).  I went back to device manager and enabled Apple Phone. 

     

    Worked like a charm! 

     

    iPhone 4 running iOS 5.0.1

    PC running Windows 7 Home Premium 64 bit

    iTunes version 10.5.1

  • by mariionette,

    mariionette mariionette Nov 28, 2011 6:22 AM in response to mattLAN
    Level 1 (0 points)
    Nov 28, 2011 6:22 AM in response to mattLAN

    exit itunes without unplugging and then open itunes again. if this doesnt work, uncheck apps & photos, sync again, before finish syncing stop it, then check it again.

  • by lkg1,

    lkg1 lkg1 Jan 8, 2012 12:56 PM in response to mariionette
    Level 1 (0 points)
    Jan 8, 2012 12:56 PM in response to mariionette

    just upgraded from 4xx to 5.0.1 and saw this - worked for me too, exiting and restarting itunes (leaving phone plugged in to my Mac). thanks!

  • by Lonfor,

    Lonfor Lonfor Jan 31, 2012 1:02 AM in response to arrrjay
    Level 1 (0 points)
    Jan 31, 2012 1:02 AM in response to arrrjay

    Like ArrrJay - I'm running Vista and had to run iTunes as an administrator (right click on the shortcut and select "run as administrator")

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