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iTunes crashes when accessing Store

12742 Views 75 Replies Latest reply: Jun 2, 2012 7:17 AM by cyberbobjr RSS
  • jasn54 Calculating status...
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    Dec 13, 2011 4:48 AM (in response to jasn54)

    New version of iTunes posted.  Has anyone loaded it and found it to fix your problem accessing iTunes Store?  I'm not upgrading until I'm sure it's OK, having just fixed the problem myself.



  • sng2010 Calculating status...
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    Dec 13, 2011 5:07 AM (in response to jasn54)

    mine just upgraded to 10.5.2 ang so far okay

  • asianastroboy Calculating status...
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    Dec 13, 2011 6:26 AM (in response to jasn54)

    I've just tried reinstalling and iTunes Store still doesn't work.

    The progress bar just reaches 50% then nothing?...

  • MsPraise Calculating status...
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    Dec 13, 2011 2:05 PM (in response to E39M5)

    Well, at least I learned (or remembered) two important lessons. 1. Don't sync your phone/ipod until you are sure iTunes is working, and 2., do a Windows system restore point before upgrading to the next iTunes. 


    I just installed 10.5.2, and the same error at the same point while trying to access the store.  iTunes shuts down, and that's it. 


    I have tried uninstalling all parts of anything Apple (including checking out the registry), reinstalling iTunes innumerable times, and even tried installing a previous version of iTunes.  (That's when I learned the problem with syncing your iPod..if your iPod is on 10.5.1 and your iTunes is earlier than that, you cannot sync your iPod) so I had to go right back to the 10.5.1. I've tried running as administrator, and I can't think of anything else to do. I watch eagerly for posts that have worked for others, but just haven't found the one for me. 


    NOTHING could make me want an Apple computer at this point.  NOTHING. 


    Please Apple, I want iTunes store back!!!! 

  • CadonsNonna Calculating status...
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    Dec 13, 2011 2:37 PM (in response to MsPraise)

    Are you running an accellerator Program?  I had SpeedBit(free version) already installed on my computer and itunes/istore worked fine until I upgraded itunes.  After installing upgrade, same problem as mentioned before--progress bar would freeze at 50% and I could not get into the itunes store.  I finally uninstalled SpeedBit, and itunes worked fine.


    That was about 2-3 weeks ago.  Have been frustrated with slow videos on youtube, so today splurged and bought the "premium" version of "SpeedBit".  Surprise, itunes store crashed again.  Contacted "SpeedBit" support via email, the responded within 30 minutes (Take note, apple)  and offerred an immediate full refund. They said they were aware of issues with itunes, and they were actively trying to come up with a solution.


    Had a refund to my Paypal account immediately, uninstalled SpeedBit accellerator from my computer, and once again, itunes works!!!!!!!


    Hope this helps someone else.

  • MsPraise Level 1 Level 1 (0 points)
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    Dec 20, 2011 4:15 PM (in response to E39M5)

    Boy, I'm sure getting tired of waiting.  I've even stopped getting emails from tech support that they are working on my problem. 


    I guess my iPod is now worthless as a vehicle for any new music or apps.  How sad.

  • johnfrombrownsville Calculating status...
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    Dec 20, 2011 7:17 PM (in response to MsPraise)

    Windows fix: Started iTunes in "Safe Mode". This allowed iTunes to "update" my library.


    Start iTunes in Safe Mode

    Open iTunes in Safe Mode to isolate any interference with plug-ins or scripts not manufactured by Apple.

    1. Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up
    2. After clicking "Continue", determine whether the issue you were experiencing persists in Safe Mode.
  • MsPraise Level 1 Level 1 (0 points)

    That did not work for me.  It opened in safe mode, and same thing happened again.


    I also noticed run in compatability mode. I tried that and it didn't work either. 


    Thanks for trying!

  • benjaminfromhighland park Calculating status...
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    Dec 23, 2011 10:35 AM (in response to E39M5)

    Just my two cents to add another data point to the issue.  I have this problem on a windows 7 64 bit professional install.  It seems to work correctly when I run as administrator, but upgrading to 10.5.2 did not solve the issue, I still have to run as admin to get it to not crash.

  • videogayme Level 1 Level 1 (0 points)
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    Jan 8, 2012 5:58 PM (in response to E39M5)

    Right-click on the iTunes icon and run as administrator is what allows me to work OK with itunes.


    Win 7 Ultimate 64-bit. Brand new installation. Nothing on the syetem but updates, Microsoft Security Essentials, and iTunes. ATI video card, core i7, 6GB.


    January 8th, 2012 and the issue is not fixed yet.

  • GTHenry Calculating status...
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    Jan 28, 2012 8:55 AM (in response to E39M5)

    I have the same problem, Itunes 10.5.3 shuts down while attempting to enter the Itunes store.

    I open again Itunes, I click immediatley the music page to stop eccess to the store, then I run diagnostic checking only the Network box, after that all runs fine.  But if I re-open Itunes another time the problem comes back until I have not run diagnostics again.

  • Markiller21 Calculating status...
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    Feb 4, 2012 4:16 AM (in response to E39M5)

    Hi, I solved the problem by holding down shift key then double click on the itunes icon. Then itunes will ask you to choose/create a library. Click choose and pick the one on User/music/itunes. That worked for me on itunes 10.5.5 win7 ultimate 64bit.


    Try even to cancel the file as mentioned in pag.4

  • videogayme Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2012 8:44 AM (in response to E39M5)

    OK..up to iTunes Still have the same issue.


    "Run as administrator" allows iTunes to work.


    So here is how to set iTunes to always run as administrator:


    Computer> hard drive> Program Files (x86)> iTunes.

    Right-click on "iTunes.exe" and select properties.

    Click on the "Compatibility" tab, then the button at the bottom "Change settings for all users".

    Then click the check box for "Run this program as an administrator".

    Then OK, and OK again.


    Note: each time you run iTunes or connect your iPad, iPhone or iPod to your computer and open iTunes, you will need to approve the User Access control to allow iTunes to run.


    So iTunes and the iTunes Store work then. Also, so far with upgrade to iTunes, I have not had to set this again. My desktop shortcuts just work.


    Maybe someday apple will figure this out.

  • videogayme Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 11, 2012 5:45 AM (in response to E39M5)

    I have corrected the issue completely and now do not have to "Run as administator".


    Uninstall itunes, etc. as per Apple recommendations here:

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    Note: if using another operating system, please find your appropriate tech note article.


    Then reboot.

    Then download and install the current Quicktime FIRST!


    Then download and install the current iTunes.


    Everything works as it should now.


    Good luck!

  • 850T5 Calculating status...
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    May 11, 2012 11:23 PM (in response to UlrichHKaiser)

    Apparently I had the same problem now on iTunes under Win7SP1.


    C:\Users\%USERNAME%\AppData\Roaming\Apple Computer\Preferences\

    also solved my iTunes Store Crash.

    The file was regenerated after iTunes started.



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