Degorram
Level 1 (0 points)

Q: Disc Burner or Software Not Found: iTunes 10.5.2.11

I've been burning mp3 discs today and I sucessfully got through three. Then all of a sudden, when I tried to burn the fourth and final disc, I got the "Disc Burner or Software Not Found" error. I have tried running iTunes as an administrator and I don't have any conflicting programs that I know of. Here is my diagnostic report. I am running Windows 7 32-bit Home Premium.

 

 

 

 

Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. XPS M1530

iTunes 10.5.2.11

QuickTime 7.6.6

FairPlay 1.13.37

Apple Application Support 2.1.6

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 4.0.0.97

Apple Mobile Device Driver 1.49.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

 

iTunes Serial Number 001AA83C02C263F8

 

Current user is an administrator.

The current local date and time is 2012-01-09 19:28:14.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

Video Display Information

 

NVIDIA, NVIDIA GeForce 8600M GT    

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 10.5.2.11 is currently running.

iTunesHelper 10.5.2.11 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Windows 7

Posted on Jan 9, 2012 4:37 PM

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Degorram

Q: Disc Burner or Software Not Found: iTunes 10.5.2.11

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  • Helpful answers

  • by b noir,

    b noir b noir Jan 9, 2012 5:19 PM in response to Degorram
    Level 9 (72,124 points)
    Jan 9, 2012 5:19 PM in response to Degorram

    Unusual. It's not showing any signs of optical drives whatsoever.

     

    Quickly doublechecking ... did you have "DVD/CD tests" selected when you ran the diagnostics?

  • by Degorram,

    Degorram Degorram Jan 9, 2012 6:01 PM in response to b noir
    Level 1 (0 points)
    Jan 9, 2012 6:01 PM in response to b noir

    Yes I did, and when it came to the section where I was supposed to select a CD/DVD Drive to test, there were no drives available to choose in the drop down section. I thought it was very strange but there was nothing I could do about it so I continued the test.

  • by b noir,

    b noir b noir Jan 9, 2012 7:59 PM in response to Degorram
    Level 9 (72,124 points)
    Jan 9, 2012 7:59 PM in response to Degorram

    Ouch ... okay, I've seen that reported once before where there was a physical optical drive failure of some sort (so there wasn't a drive to see any more, as it were).

     

    Have a look in "Computer". Is Windows showing the drive there?

     

    Message was edited by: b noir

  • by Degorram,

    Degorram Degorram Jan 9, 2012 11:35 PM in response to b noir
    Level 1 (0 points)
    Jan 9, 2012 11:35 PM in response to b noir

    I think I have found what you mean. Under Computer, under Devices with Removable Storage, the DVD RW Drive is listed. I looked at the properties and this is what is listed under hardware (if that's useful at all):

     

    Optiarc DVD+-RW AD-7640 ATA Device

    TOSHIBA MK5055GSX

     

    Both are listed as working properly.

  • by Degorram,

    Degorram Degorram Jan 10, 2012 11:07 AM in response to b noir
    Level 1 (0 points)
    Jan 10, 2012 11:07 AM in response to b noir

    This is interesting -- I have tried to burn the disc again and now iTunes is working fine.

     

    I'd say that perhaps I just overworked the drive, but that seems like too easy a solution. I've been noticing some oddities with my video drive lately, so maybe it is related.

     

    Either way, thank you for your help so far -- I hope it doesn't relapse!

  • by b noir,Helpful

    b noir b noir Jan 10, 2012 12:11 PM in response to Degorram
    Level 9 (72,124 points)
    Jan 10, 2012 12:11 PM in response to Degorram

    Gosh, that's a relief. I've been brooding overnight trying to work out what might plausibly be causing this one.

     

    Perhaps (if it's both video and CD drives that are being cranky) it might be worth checking on thermal issues? Have a check of the vents to see if they've gotten a bit clogged up?

  • by Degorram,

    Degorram Degorram Jan 10, 2012 1:33 PM in response to b noir
    Level 1 (0 points)
    Jan 10, 2012 1:33 PM in response to b noir

    For a while I was worried about the temperature as well, but I downloaded PC Wizard 2010 and its readings are all normal, even when playing a video game, which is when it gets the hottest. Even so, how do I go about checking the vents? Better safe than sorry!

  • by b noir,Helpful

    b noir b noir Jan 10, 2012 2:04 PM in response to Degorram
    Level 9 (72,124 points)
    Jan 10, 2012 2:04 PM in response to Degorram

    This looks to be quite a nice guide for a quick clean:

     

    http://www.ehow.com/how_5009966_clean-laptop-vents.html

     

    (I wouldn't clean the fans unless you felt comfortable about getting inside and disassembling PCs ...)

  • by Degorram,

    Degorram Degorram Jan 10, 2012 4:02 PM in response to b noir
    Level 1 (0 points)
    Jan 10, 2012 4:02 PM in response to b noir

    Thanks!