Robbindesbois
Level 1 (0 points)

Q: Apple's Adapter Replacement Program

Hello,

 

Im having trouble with my charger works sometimes and sometimes does not. I saw this article about Apple's Adapter Replacement Program (http://support.apple.com/kb/TS4127).

I have an L type charger and bought my MBP in 2010. Am I eligible for this replacement?

 

Thanks

MacBook Pro

Posted on Jan 11, 2012 6:51 PM

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Robbindesbois

Q: Apple's Adapter Replacement Program

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  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Jan 11, 2012 6:54 PM in response to Robbindesbois
    Level 7 (25,881 points)
    Jan 11, 2012 6:54 PM in response to Robbindesbois

    only if the power adapter shows signs of strain relief. Strain relief is defined as a condition where the DC cable (the thin cord that attaches the MagSafe connector to the power adapter) separates from the end of the MagSafe connector or from the other end of the thin cord, at the power adapter. For more information about strain relief, see section 6 of Apple Portables: Troubleshooting MagSafe Adapters.

     

    If it is not working and shows no signs of strain relief, that does not qualify you under the settlement.  You could always bring both the mac and charger in and see what they say.

  • by Kappy,

    Kappy Kappy Jan 11, 2012 6:55 PM in response to Robbindesbois
    Level 10 (271,101 points)
    Desktops
    Jan 11, 2012 6:55 PM in response to Robbindesbois

    It's pretty clear here:

     

    Resolution

    Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.

     

    For information about the cash payment for replacement adapters referred to in the notice, go to www.AdapterSettlement.com or call 1-888-332-0277.  You will be provided with a detailed notice and claim form package that contains everything you need.