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Elmedia Player Crashes Lion

5012 Views 34 Replies Latest reply: Apr 3, 2013 5:24 AM by lijowi RSS
  • Eltima Software team Level 1 Level 1 (0 points)
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    Aug 31, 2011 12:52 AM (in response to Raytonium)

    Raytonium! Please provide us with the following information:

     

    1) what version of Elmedia Player was installed on your Mac?

    2) also tell me please the model of your video card.

  • Raytonium Calculating status...
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    Aug 31, 2011 5:11 AM (in response to Eltima Software team)

    1) No version of Elmedia Player was ever installed on my Mac (by me, and I am the only user).

    2) NVIDIA GeForce GT 330M 512 MB.

  • Linc Davis Level 10 Level 10 (107,710 points)
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    Aug 31, 2011 5:34 AM (in response to Raytonium)

    No version of Elmedia Player was ever installed on my Mac (by me, and I am the only user).

     

    Obviously someone installed it. If you let other people have that kind of access to your Mac, you're going to have big problems, maybe even worse than having garbage software installed without your knowledge. Never allow anyone else to touch your Mac when it's logged into your account. Enable guest logins and Fast User Switching, and if anyone wants to use the machine, log in as Guest.

     

    Mac OS X 10.6 Help: Creating a guest user account

    Mac OS X 10.6 Help: Quickly switching between accounts

  • Eltima Software team Level 1 Level 1 (0 points)
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    Aug 31, 2011 5:42 AM (in response to Raytonium)

    Sorry, but I will insist that someone else has installed Elmedia Player. It can't be mentioned in your crash logs if it was not installed on your Mac.

  • Raytonium Level 1 Level 1 (0 points)
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    Aug 31, 2011 12:02 PM (in response to Eltima Software team)

    Again, I never installed it on my computer and no one else has access to it. That is why I was asking if it was part of third party software and was installed then. I never heard of Elmedia Player until researching this crashing problem.

  • Eltima Software team Level 1 Level 1 (0 points)
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    Sep 2, 2011 7:45 AM (in response to Raytonium)

    We can't be absolutely sure but your issue could be connected with your video card. There are a lot of posts at Mac forums from the owners of Mac Books  with the same video card as yours.  They have never installed Elmedia Player, but after upgrade to Lion OS X they have the similar issues.

  • Linc Davis Level 10 Level 10 (107,710 points)
    Currently Being Moderated
    Sep 2, 2011 7:58 AM (in response to Eltima Software team)

    They have never installed Elmedia Player, but after upgrade to Lion OS X they have the similar issues.

     

    No they don't. That panic was caused by your trash product. Nothing else.

     

          Kernel Extensions in backtrace:

             com.eltima.ElmediaPlayer.kext(1.0)[B9CBA7AD-5027-7325-7145-E860E49C0C58]@0xffff ff7f818c5000->0xffffff7f818c7fff

  • Eltima Software team Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2011 8:30 AM (in response to Linc Davis)

    I just want to say that not only Elmedia Player could  be the reason in this case. Here is the example: https://discussions.apple.com/thread/3114550?start=0&tstart=0

  • Linc Davis Level 10 Level 10 (107,710 points)
    Currently Being Moderated
    Sep 2, 2011 8:45 AM (in response to Eltima Software team)

    If your point is that "Elmedia" is not the only possible cause of kernel panics, then you're right: it isn't. But it is a cause of kernel panics; it caused the panic under discussion this topic; and it's caused many others in other topics on this site. It's also a rootkit whose purpose is completely unknown, from a source that I consider completely untrustworthy.

  • aarnop808 Calculating status...
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    Oct 1, 2011 10:37 AM (in response to maysundays)

    I'm having the same kernal panic problem, see here:

     

    https://discussions.apple.com/message/16265453#16265453

     

    Thanks to this thread, I checked and noticed that elmedia is a common element in all my kernel panic logs:

     

    grep ElmediaPlayer  /Library/Logs/DiagnosticReports/*

     

    I used the Elmedia uninstaller (they don't make it easy, you have to download their product again, open the image, click on an HTML file, then click on the uninstaller link JUST to download the uninstaller app!) and then afterword ran:

     

    sudo find / | grep -i elmedia

     

    ...and it found all sorts of junk that was not removed by elmedia, including the .kext file, its cache, preferences, etc. So I manually removed them via the console and rebooted. If this fixes the kernel panic problem then I'll post here after a few days of smooth sailing (I hope).

  • AppleChennai Calculating status...
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    Oct 7, 2011 5:22 AM (in response to maysundays)

    I struggled a lot to fix this issue until I saw this discussion. Thanks a lot.

  • aarnop808 Level 1 Level 1 (0 points)
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    Oct 9, 2011 9:03 PM (in response to aarnop808)

    I can now confirm that this fixed my kernel panics. I've had none since uninstalling Elmedia about a week ago.

  • yikesboy Calculating status...
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    Dec 8, 2011 9:02 PM (in response to maysundays)

    Yep, Elmedia Player was trouble for me as well.  Big time kernel panics and after removing the elusive "username/Library/LaunchAgents/com.eltima.ElmediaPlayer.plist" file, all was well.

  • goldy220 Calculating status...
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    Jan 7, 2012 7:36 PM (in response to yikesboy)

    I got a brand new iMac and used a time machine restore from my previous mac upon getting it. I was worried about all the Kernel Panics being a problem with my new machine, but I found this and deleted ElMedia and all is well!

  • Popkit Calculating status...
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    Jan 14, 2012 10:12 AM (in response to maysundays)

    I have an older MacBook Pro (2008). I just installed Snow Leopard and then Lion so that I can take advantage of things like iCloud. Immediately after installing Lion, my system started to crash. Kernel panics galore. After a visit to the Genius bar -- my Genius didn't have any suggestions. He ran a diagnostic and found nothing wrong. But he DID mention the elmedia player showing up in my panic reports. Upon returning home, I experienced MORE crashes and was seriously about to purchase a new laptop... on a lark I looked up elmedia and crashes and found this thread. I followed aarnop808's instructions - running the sudo query from my console and got rid of all traces of elmedia.

     

    Problem solved. Not one crash since.

     

    I know - long story for no real reason other than to report another occurance of elmedia being the sole cause of kernel crashes with Lion.

     

    And, no, I have no recollection of installing elmedia. Very odd.

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