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1st Gen Nano Recall Notification

157799 Views 410 Replies Latest reply: Apr 10, 2014 5:59 PM by c_m_santi RSS
  • ciarafrommagherafelt Calculating status...
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    Jan 14, 2012 12:41 PM (in response to jeffg07)

    Hi,

    Can anyone tell me if a usb cable and earphones come with the replacement model?

  • deggie Level 8 Level 8 (44,840 points)
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    Jan 14, 2012 12:44 PM (in response to ciarafrommagherafelt)

    No they do not so do not send yours in.

  • Sarah from Armagh Calculating status...
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    Jan 16, 2012 2:09 PM (in response to shellifromarlington)

    I have just received my replacement Ipod Nano, to my surprise i have just received a nano touch 8GB which i am surprised with happy just need to get used to the smaller screen and size but it is brilliant thanks apple.  i sent it in for replacement in November and replacement only arrived today. 

  • Sludgedragon Level 1 Level 1 (65 points)
    Currently Being Moderated
    Jan 16, 2012 3:43 PM (in response to Sarah from Armagh)

    I just got my new Nano and quite frankly, I hate it. I would have been happier with a replacement of the original! I don't currently have any other touch devices and so it is absolutely non-intuitive for me. If I can get it to play I end up stuck in Album and can't figure out how to get back to the playlist or anything else. (I don't want to spend all day in the depressing world of Amy Weinhouse, LOL) The user guide I downloaded does not have enough specific instruction on how to navigate. I like my 5G Nano so much better, with its video camera, video viewing, bigger screen, and controls that I can operate without having to look at them.

     

    I wonder if too many people were so happy with a Nano they passed on a more expensive iPod Classic or Touch?

     

    When I do get the 6G figured out, though, I'm fixing it up with a watchband, LOL!

  • 33man Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2012 3:53 PM (in response to Sludgedragon)

    Well yeah me too it tools 6 years to understand how to go back in iPod nano 1g... Hitting up button to go left... ;)

     

    Okay stop the jokes, just try intuitively to imagine what you would do to go to the left having a touchscreen ? Swipe from left to right like you are moving a paper...

     

    Sooo complicated that you are the first one i hear that complains about that ;)

     

    And don't be afraid of this tiny masterpiece of art, it won't bite you, have fun to turn it all direction, swiping from top to bottom, left to right, double tap and my best one after eating French fries and burger, the French kiss swipe with your tong your iPod nano smells ketchup and it's amaaaazing... :) enjoy !

  • jordi62 Calculating status...
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    Jan 17, 2012 12:42 AM (in response to shellifromarlington)

    I'm in Spain

    Nov, 16 service requested

    Dec, 16 empty box sent

    Jan, 17 still waiting for the empty box

    They take it ease

    Greetings from Catalonia

  • Lionsy-UK Calculating status...
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    Jan 17, 2012 5:10 AM (in response to jordi62)

    I think it's fairly clear something has gone wrong - It took a couple of days for my 'box' to turn up, and that was inbetween christmas an new year!

     

    Contact Apple and tell them the box never turned up?

  • jordi62 Level 1 Level 1 (0 points)
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    Jan 17, 2012 5:19 AM (in response to jordi62)

    Update: I have just received the empty box and requested UPS shipping towards Netherlands

  • fioanobrien Calculating status...
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    Jan 17, 2012 5:37 AM (in response to Sarah from Armagh)

    Hi, can i just ask, after you sent back the ipod did the online repair status update at all?. I live in Louth and i think there was a mess up with the UPS collection, so mine might be in limbo lol

  • jordi62 Level 1 Level 1 (0 points)
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    Jan 17, 2012 7:04 AM (in response to shellifromarlington)

    I wrote:

     

    I'm in Spain

    Nov, 16 service requested

    Dec, 16 empty box sent

    Jan, 17 still waiting for the empty box

    They take it ease

    Greetings from Catalonia

     

    I updated:

     

    Update: I have just received the empty box and requested UPS shipping towards Netherlands

     

    I update:

     

    My nano's already been shipped from Terrassa (Barcelona) to The Netherlands

    If I get a 6gen nano I won't be dissappointed at all

     

    love

  • moonstone007 Calculating status...
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    Jan 19, 2012 12:12 PM (in response to fioanobrien)

    I have sent mine back via the post office on the 16/12/11 and my status has not changed that is 5 weeks. begining to get worried it may be lost.

  • Apple lover30 Level 1 Level 1 (65 points)
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    Jan 19, 2012 12:18 PM (in response to moonstone007)

    call Apple 18002752273

  • jjay33 Calculating status...
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    Jan 20, 2012 12:59 AM (in response to moonstone007)

    Does the status confirm that they have received your ipod? I requested a package on 5th Jan, it came 2 days later, I parcelled up my ipod, and they received it on 12th Jan and the repair status read 'Product received', followed by 'issue identified'. My status is now 'product replacement pending'.

  • moonstone007 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2012 1:15 AM (in response to jjay33)

    Just phone Apple and they have confirmed they have received my I Pod as sent back o th 16th and no change in status. they have advised that it can take up to 8 weeks to receive replacement

  • JorgiePorgie Calculating status...
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    Jan 20, 2012 4:37 AM (in response to shellifromarlington)

    I had two 1st gen nano's, requested the replacements on 18/11 and 30/11 - don't think my repair status' ever changed. I have no had both of the replacements, one came two weeks ago and the other today, both 8GB touch screen ones - fantastic.

     

    Well done Apple, great customer service, yes it did take approximately 8 weeks for each one but well worth it in the end since both of them had been just away in a drawer and I tend to use my iPhone for everything - now I have another option and I have used its quite a lot, the sound record facility and the radio option are great.

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