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Bluetooth audio problem and 2011 Mazda 3

25959 Views 28 Replies Latest reply: Aug 9, 2013 4:25 AM by burrows111 RSS
  • csupinski Calculating status...
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    Nov 12, 2011 8:34 AM (in response to brassman1234)

    The 2011 Mazda3 has a input jack in the center console next to the accesory plug, or at least mine does. I too often wonder why the iPhone works so poorly over Bluetooth.

  • Shareef Yousef Level 1 Level 1 (5 points)
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    Nov 12, 2011 10:16 AM (in response to csupinski)

    So I paired my iPhone 4S, which is advertised as bluetooth 4.0. Still no information showing on the dashboard. Strangely, I've since moved on to a Samsung Galaxy S 2 SkyRocket (yeah, that's a long @ss name). Its got bluetooth 3.0, and when paired shows all information just fine. I was led to believe this was an issue with the Mazda, but it seems to be Apple's (likely non-standard) implemntation of bluetooth.

  • yk-3 Calculating status...
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    Nov 20, 2011 7:45 PM (in response to Shareef Yousef)

    Does your iphone 4S works correctly with Next and Previous funtions on your mazda 3?

  • Shareef Yousef Level 1 Level 1 (5 points)
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    Nov 21, 2011 8:24 PM (in response to yk-3)

    Yes, the issue is with the song metadata not being transmitted.

  • yk-3 Level 1 Level 1 (0 points)
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    Nov 22, 2011 4:11 PM (in response to Shareef Yousef)

    Thanks!

    Do you know a possible way to fix this issue?

  • allanfromcharlotte Level 1 Level 1 (0 points)
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    Dec 11, 2011 8:34 PM (in response to yk-3)

    Im having the same problem with the 2012 mazda 3. Does anyone have a fix to this REALLY annoying issue?

  • Blarnson Calculating status...
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    Jan 14, 2012 12:42 PM (in response to allanfromcharlotte)

    Purchased a 2012 Touring with the Bose package.  IPhone IOS5 Bluetooth streaming works fine, but no song info in the display, which, according to the manual, it should show this info. Did a comparison with our friend's 2010 CX-9 which displays the song data, we also notice that the rear view camera shows reference lines on the display to assist in backing up.  Our car doesn't have these lines, nor are they included in the manual as a feature. 

     

    This definitely indicates some sort of firmware delta between the 2010 and 2012 CX-9s for the information display.

     

    Definitely not a problem with the IPhone since my phone displayed the song data in their car and their phone did not show the data in my car.

     

    Spoke with the dealer about this.  According to them, in mid 2011 after the Japan Tsunami, any new CX-9s did not have the rear view reference lines.  I have a feeling that Mazda changed suppliers and the new suppliers did not implement (or partially implemented) the AVRCP 1.3 BT protocol.

     

    Since our manual indicates that our car should support the BT song info on the display, I've raised the issue with Mazda Customer Care who is working with our dealer to identify the issue.  I should also mention that the Service Mgr at our dealer is working with the company that maintains the Mazda audio units to figure out what's going on.  I'm getting calls every few hours from both the Service Mgr and CC asking questions to help in their investigation, so Ii know their working on it.

     

    I also contacted Mazda's NA Operations, Office of the President, about this issue and their are also aware of it.

  • Derek Ivey Calculating status...
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    Jan 21, 2012 6:52 PM (in response to Blarnson)

    Hey,

     

    Any updates from Mazda or your dealer regarding this issue?

     

    Thanks,

    Derek

  • Derek Ivey Level 1 Level 1 (0 points)
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    Jan 24, 2012 7:29 PM (in response to brassman1234)

    I submitted a bug report to Apple a few weeks ago and they finally responded today. They requested that I reproduce the issue and then go into the iPhone Configuration Utility and send them the console log. I responded with the log they requested. Hopefully it will help them figure out the issue...

     

    Derek

  • Maggiewp Calculating status...
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    Mar 25, 2012 4:25 AM (in response to Blarnson)

    Did you ever get any resolution of this issue with Mazda or Apple?  I have had my 2012 Grand Touring for less than a week, and I am very disappointed not to be able to see albums, song names, etc, when the car is paired with my iPhone 4.  My husband's Droid X works just fine and he can see this information.  I've tried other Apple devices in the car (older iTouch and newer iPhone 4) and while all will pair and play the device's music, no song information is ever included.  Is there any recourse or solution, or do I just have to settle?

  • Derek Ivey Level 1 Level 1 (0 points)
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    Mar 25, 2012 10:30 AM (in response to Maggiewp)

    Still nothing from Apple. Not sure if Blarnson has heard anymore from Mazda. I've had no replies from Apple since February 7. The ticket has been open since January 8.

     

    Quite disappointing .

  • Maggiewp Level 1 Level 1 (0 points)
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    Mar 25, 2012 3:24 PM (in response to Derek Ivey)

    I'll say.  Tomorrow I am headed down to the dealer.  I called Mazda's Bluetooth Customer Service number and was told not phone would show the albums and songs (that was before I tired the Droid).  How can they not know their own products?  Still can't tell if this is an Apple or Mazda (or Bose?) issue..

  • ShaMana999 Calculating status...
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    Oct 14, 2012 12:54 PM (in response to allanfromcharlotte)

    Hello All.

     

    With a quite late reply i wanted to share my findings with the 2012 Mazda 3 and bluetooth metadata transmition.

     

    I've tried on it iPhone 3Gs, iPhone 4, iPhone 4s, Samsungs Galaxy S2 and Galaxy S3.

     

    The car supports displaying metadata, it's just quite picky on the way how. Android and iOS are told to both support AVRCP v1.3 which the car would work with but...

     

    The car displays BT AUDIO on 3Gs and iPhone4 and also some custom roms on Android on the S2. But note that this is because the roms and the two phones above didn't actually support 1.3 of the protocol but only the basic 1.0 or none.

     

    The 4s didn't also display information on the dash but it showed the possibilities of it. Meaning that has some support but it seems not properly working with the car's audio. The S3 and S2 (when with stock ROMS) show song metadata with original players but not track time. When tried with custom player metadata don't work.

     

    Thats it. The car is just very picky about what to display and what not. To my surprise i found that Blackberry has great support for this car... Not getting BB though .

     

    As for iOS devices. Only hope of an actual fix is the new iPhone 5 and the hope that it would work properly with the audio system. I personally haven't tried it.

  • burrows111 Calculating status...
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    Aug 9, 2013 4:25 AM (in response to brassman1234)

    No fix on current iOS 7 beta (5).

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