Mark Anderson20

Q: iPod stuck on apple logo; hard drive is fine

I've had the same issue across three iPods: I sync the device with my library, and shortly after beginning use it freezes up, resets, and gets stuck on the Apple logo. Yesterday, one Apple employee was able to make it function properly for a good few hours, but now it's back on the Apple logo. This guy also confirmed the hard drive was perfectly fine. The simple solution of putting the iPod into disk mode and then restoring on iTunes doesn't seem to work. What is going on? I'm fed up at his point and seriously considering switching to a different mp3 player. A year of dealing with this problem on and off is far too long.

iPod classic 160GB (Late 2009)

Posted on Jan 12, 2012 2:43 PM

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Q: iPod stuck on apple logo; hard drive is fine

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  • by CaliforniaHighwaysGuy,

    CaliforniaHighwaysGuy CaliforniaHighwaysGuy Jan 12, 2012 3:11 PM in response to Mark Anderson20
    Level 2 (270 points)
    Jan 12, 2012 3:11 PM in response to Mark Anderson20

    I've seen a lot of posts like this of late. A data point question: What version of iTunes are you using?

  • by Mark Anderson20,

    Mark Anderson20 Mark Anderson20 Jan 12, 2012 3:40 PM in response to CaliforniaHighwaysGuy
    Level 1 (15 points)
    Jan 12, 2012 3:40 PM in response to CaliforniaHighwaysGuy

    I'm using the latest version, 10.5.2.

  • by CaliforniaHighwaysGuy,

    CaliforniaHighwaysGuy CaliforniaHighwaysGuy Jan 13, 2012 7:39 AM in response to Mark Anderson20
    Level 2 (270 points)
    Jan 13, 2012 7:39 AM in response to Mark Anderson20

    Did it ever work reliably on previous versions? I'm trying to figure out whether this is an issue that started with the new version of iTunes, or has been there a long time. I've been suspicious of the newer iTunes, and have been reading here for the last few months to see if there is a pattern. I've summarized my thoughts in http://cahighways.org/wordpress/?p=4747

     

    If it worked with an older iTunes, this could be an interaction with the newer iTunes and an Antivirus causing transmissions to time out, leaving a corrupted file system. Can you use iTunes to restore it to a bootable mode (I'd try doing it without syncing any music first)? If you can get that far, run the disk diagnostics cited in my post to confirm there's not a disk problem. If that's OK, try syncing your music back in smaller chunks.

     

    I hope it helps. I'm not an expert in this -- just another user with a 2009 era iPod like you, wanting it to keep working.

  • by applemanic,

    applemanic applemanic Jan 14, 2012 4:46 AM in response to CaliforniaHighwaysGuy
    Level 1 (0 points)
    Jan 14, 2012 4:46 AM in response to CaliforniaHighwaysGuy

    try to restore it by making it on the disk mode but error 1430 was occurred hence, restore fuuction on the ipod classic was not completed.....already done the resolutions of the apple support but still my ipod classic stuck up on apple logo.... pls help......

  • by CaliforniaHighwaysGuy,

    CaliforniaHighwaysGuy CaliforniaHighwaysGuy Jan 14, 2012 7:28 AM in response to applemanic
    Level 2 (270 points)
    Jan 14, 2012 7:28 AM in response to applemanic

    Just to confirm: You've done what was discussed in http://support.apple.com/kb/TS1372?viewlocale=en_US . You've tried a higher-powered USB port and such. You've also tried what is at the bottom of this post: https://discussions.apple.com/message/17231703#17231703 . If none of that is working, let's think about what common problems we can eliminate:

     

    1) If this problem only occurred with the new version of iTunes, then it might be worth trying an earlier version of iTunes. I've got a link on where to find one in a post where I've collected what I've learned here (http://cahighways.org/wordpress/?p=4747). However, if you've been fighting this problem for a year, it likely was still happening on 10.4.

     

    2) So iTunes is out. The iPod could be in a confused state. That's why you do the 5Rs, in particular, resetting it and if necessary restoring it.

     

    3) But as I recall, you can't restore. Is the computer recognizing something when you connect the two? If not, it could be the cable. If you have a different connector cable, I'd try that.

     

    4) Let's assume the cable is good. Could be the USB port. Try different USB ports to see if that solves the problem.

     

    5) If things still keep mucking up, then I'd try the Apple Store, for it is starting to sound if some piece of logic in the hardware has fried. The disk could be fine, but the connector ports could be going, circuit board could be bad. Oh, you have charged the iPod up fully, haven't you?

  • by applemanic,

    applemanic applemanic Jan 14, 2012 11:17 PM in response to CaliforniaHighwaysGuy
    Level 1 (0 points)
    Jan 14, 2012 11:17 PM in response to CaliforniaHighwaysGuy

    yep...i already fully charge the ipod classic but still when i connect to the itunes and restore it still i can't....

  • by CaliforniaHighwaysGuy,

    CaliforniaHighwaysGuy CaliforniaHighwaysGuy Jan 15, 2012 9:05 AM in response to applemanic
    Level 2 (270 points)
    Jan 15, 2012 9:05 AM in response to applemanic

    Then you've pretty well exhausted my store of ideas. Perhaps someone else will chime in; lacking that, I'd make an Apple Store appt. Good luck -- I know how I'll feel when mine starts having problems.