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Can't access iCloud mails from any location

604 Views 10 Replies Latest reply: Oct 21, 2012 5:39 AM by Adem67 RSS
Adem67 Calculating status...
Currently Being Moderated
Jan 14, 2012 1:14 PM

Hello,

 

for a couple of days I am not able to access my iCloud ( @me.com ) mails from any location. I've already tried it on Apple Mail, iCloud.com via Mac and PC and Mail.app on iPad 5.0.1. Here are two screenshots:

 

Bildschirmfoto 2012-01-14 um 23.07.55.png

Bildschirmfoto 2012-01-14 um 23.08.15.png

 

I appreciate any help.

 

Thanks

iOS 5.0.1
  • Roger Wilmut1 Level 9 Level 9 (64,045 points)
    Currently Being Moderated
    Jan 16, 2012 3:47 AM (in response to Adem67)

    mail.gifThis should read 'iCloud', not 'MobileMe' - it looks as if your Mail application is still trying to access the MobileMe server after you've migrated. However if you have migrated it should be available at icloud.com.

     

    What operating system are you using on your Mac? did you migrate your MobileMe account at http://me.com/move ? You could check the Mail server settings and see if they conform with these:

     

    http://support.apple.com/kb/HT4864

  • Roger Wilmut1 Level 9 Level 9 (64,045 points)
    Currently Being Moderated
    Jan 16, 2012 4:30 AM (in response to Adem67)

    You need to use Software Update to update to 10.7.2 - this is the minimum for proper use of iCloud. The setup 'Wizard' in Mail may see the @me.com address and insist on setting it as a MobileMe account - 10.7.2 will fix that. You shoudn't needf to enter the account in Mail: if you put it in System Preferences>iCloud and check off the facilities you want then that should do it.

     

    This doesn't answer why can't use icloud.com, and I'm afraid I don't have an answer for that.

  • ambershel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2012 9:40 AM (in response to Adem67)

    I'm having an ongoing issue as well!

     

    @Roger Wilmut1 I'm all updated (v10.7.2) and every now and again my @me.com account fails to update as well.

  • Roger Wilmut1 Level 9 Level 9 (64,045 points)
    Currently Being Moderated
    Jan 16, 2012 2:01 PM (in response to ambershel)

    ambershel wrote:

     

    I'm all updated (v10.7.2) and every now and again my @me.com account fails to update as well.

    If it's working sometimes and not others it may just be the sort of glitches and temporary hang-ups that make life so interesting on the internet.

  • Mick.roebuck Calculating status...
    Currently Being Moderated
    Feb 19, 2012 3:13 AM (in response to Roger Wilmut1)

    I have now been without icloud email for over 1 week! ALL other services i.e. calendar and contacts are fine! I was told by a senior apple engineer that this is a issue affecting only 2% of icloud mail users!

     

    My email is still NOT working!!

     

    P.S.

    My Mobile Me account is still paid up till the end of June this year, I think I deserve a better service than this!!

     

  • obliocactus Calculating status...
    Currently Being Moderated
    Feb 19, 2012 5:25 AM (in response to Adem67)

    My iCloud and Mail accounts are fine and functioning normally, but my partner -- as of about 12 or so hours ago -- cannot send or receive mail from his account on our iMac, MacBook Air, or his iPhone.  Accessing iCloud from Safari doesnI't work either -- he can login, and the other functions work, but Mail refuses access. 

     

    When using devices, he gets repeated requests to enter his password, but when he does so, the password doesn't work.  He tried changing his password, and that had no effect either.  What's going on? 

     

    I can't figure out how to get help from Apple, either.  Any advice or suggestions are very much appreciated. I believe his software is all up to date. 

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