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Playlists wont sync properly with iTunes Match

614 Views 4 Replies Latest reply: Jan 16, 2012 5:49 PM by JiminMissouri RSS
BrendanShanahan Calculating status...
Currently Being Moderated
Jan 15, 2012 4:05 AM

Hi All,


I know this issue has been discussed a lot, but I cannot find a way to fix this or to contact Apple without having to pay for support!  I would appreciate some advice on how to resolve the issue, or get a refund for iTunes Match.


I signed up to iTunes Match this week and have synced my library.  I have 2 ipads and 2 iphones in my house and they each appear to be getting random variations of each smart playlist. 




25 Most Played Songs25 Songs1998 Songs2002 Songs
Purchased Music366 Songs42 Songs46 Songs
Recently Added21 Songs21 Songs26 Songs


I have the "show all music" switch enabeld on all devices but this does not resolve the issue.  Basically in the last 3 days since paying for iTunes Match my experience with itunes and my devices has dropped significantly.  Now I want to disable this function, but I cannot work out how I can get my money back from Apple or get some support to resolve this.


FYI - I am running iTunes on Windows 7 and all devices are running latest software versions.


Any response would be appreciated.



iPad 2 Wi-Fi + 3G, iOS 5.0.1
  • JiminMissouri Level 2 Level 2 (465 points)

    I may be completely wrong on this, but is it possible your playlists are accurately showing you device-specific information?  For instance, if you aded five songs using iPad 2, wouldn't that explain why recently added for that device is + 5 as well as why it's +5 compared to ipad1?  if most of your music was purchased via iTunes, wouldn't that esplain why the number three is 366? 


    I realize this wouldn't explain why a playlist of (25) would show any more than 25 however.  I do believe there are other users who have experienced this playlist problem however and perhaps one who has had success in correcting it will chime in.

  • JiminMissouri Level 2 Level 2 (465 points)

    Your issues have prompted me to start doing some experimenting with playlists.  I don't have much to report yet, although I suspect part of the problem does lie in the fact that some types of smart playlists were set up with qualifiers that didn't envision multiple iTunes libraries.  In my case, there are two computers, an iPad and two iPhones.


    Like you, a "top 25" on the iPhone shows a little over twice the number that it should, while on computer #1 the number is correct.  I have yet to check the actual tracks or computer #2, but that's next.


    You also said you don't see any obvious way to get genius mixes on to your iOS Devices. I have several I set up on my Macbook and they appear on the iphone.  The number of tracks on these is the same on computer #1 and iphone #1.  If I select a playlist, I get three buttons at the top of the list "edit" "clear" and "delete"  Below that is a shuffle button.  Hitting that starts the playlist.  At the bottom of the track list is a "download all button."


    One possible clue is that for several of my playlists, when I selected them on the computer, I got a download icon.  When I went to the track list, I discovered one or more songs weren't local on the drive where I set up the playlist in the first place.  I went ahead and downloaded those few songs.  After I did that, it seemed as though tracks on the iPhone did appear.  I haven't nailed this down yet, but I've really just started looking into this.  Still, you may want to check to see if you have a handfull of tracks Match says are in the cloud, but not on your computer (regardless of whether you're sure they should be there) and download them.


    If I uncover anything more, I'll get back to you.

  • JiminMissouri Level 2 Level 2 (465 points)
    Currently Being Moderated
    Jan 16, 2012 5:49 PM (in response to JiminMissouri)

    I've done a bit more testing.  Another poster has been asking about how well iTunes Match handles metadata.  Here's a link to what I just posted to their query.



    I will keep working on playlists, but in short, my experience suggests full support, particularly in iOS, is certainly not there.


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