heartsanddeath

Q: iPhone 4S loses signal

TL;DR: iPhone loses signal completely with no apparent reason, rebooting helps, but 4 times in 8h is a bit too often.

 

Hey there,

 

I was very excited when I got the new iPhone 4S today. Unfortunately after 30min it didn't get any signal anymore. I live in a big city and have normally a very high signal strength. I let the iPhone search for the network provider a few times, but it didn't find anything (the iPad2 lying next to it had full signal strength).

 

Rebooting helped, but after another hour or so (and disrupting a call twice) it couldn't find any signal again. So I rebooted and there it was again. So all in all I had to reboot the phone about 4 times in 8 hours.

 

I couldn't find any similar problems in the forum so is this a unique problem? Is it a hardware or software problem? can I do anything against that?

 

Here are some additional infos:

Location: Frankfurt, Germany,

Network provider: T-Mobile

iPhone 4S with and without Bumper

iPhone 4S, iOS 5

Posted on Oct 14, 2011 1:51 PM

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Q: iPhone 4S loses signal

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  • by kostasaoua,

    kostasaoua kostasaoua Dec 21, 2011 10:20 AM in response to dimitrisfromrhodes
    Level 1 (0 points)
    Dec 21, 2011 10:20 AM in response to dimitrisfromrhodes

    i have the same problem...new iphone 4s 16gb...

    and i have cosmote....every time i pick up the phone less then 2 min i loose the signal....

    what can i do???

  • by LebanonDeek,

    LebanonDeek LebanonDeek Dec 23, 2011 1:27 AM in response to heartsanddeath
    Level 1 (5 points)
    Dec 23, 2011 1:27 AM in response to heartsanddeath

    I have the same problem in Lebanon (MTC Touch Carrier); Ever since I accepted an update for the IOS5 software, I only have reception for a few seconds everytime I either turn off and on the phone or I take out the sim card and put it back in again...Otherwise, I can't call or sms

     

    I tried removing the Sim Code, it didn't change anything.

     

    [Note: the IOS5 update was to fix a bug with the battery life, siri and documents with iCloud]

     

     

    If you have an iPhone 4S....DO NOT UPDATE TO IOS5. !!!

     

    It's causing everyone around the world the same problem of loosing reception...Nobody has given any solution.....so we've concluded that there's a bug with the IOS5.0.1

     

    Here's links to people from different countries with the same problem:

     

    https://discussions.apple.com/thread/3492040

     

    https://discussions.apple.com/thread/3388101

     

    https://discussions.apple.com/thread/3435462

     

    https://discussions.apple.com/thread/3497879

     

    https://discussions.apple.com/thread/3388101?start=0&tstart=0


     

    Message was edited by: LebanonDeek

  • by calinsp,

    calinsp calinsp Dec 23, 2011 1:56 AM in response to RCyril
    Level 1 (0 points)
    Dec 23, 2011 1:56 AM in response to RCyril

    Same problem

  • by Rodrigo Zschaber,

    Rodrigo Zschaber Rodrigo Zschaber Dec 23, 2011 3:33 AM in response to heartsanddeath
    Level 1 (0 points)
    Dec 23, 2011 3:33 AM in response to heartsanddeath

    People you need to read the full post.

     

    http://support.apple.com/kb/TS4148

     

    This link shows that on Dec 15th apple recognized the problem and created a fix for that. Its a new build for the same ios 5.0.1. If you try to update your phone will say there is no update available. You need to restore and update using itunes. I bought 2 phones in canada and had the same problem, this fix worked for me. My phone is 100% since Dec 17th when i applied the update!

  • by calinsp,

    calinsp calinsp Dec 23, 2011 3:44 AM in response to Rodrigo Zschaber
    Level 1 (0 points)
    Dec 23, 2011 3:44 AM in response to Rodrigo Zschaber

    I have the same version of 5.0.1 as the post says. I restored my phone with itunes and i still have the same problems...

  • by pradeepraju,

    pradeepraju pradeepraju Dec 23, 2011 3:48 AM in response to dimitrisfromrhodes
    Level 1 (0 points)
    Dec 23, 2011 3:48 AM in response to dimitrisfromrhodes

    Dear All,

     

    I to have the same problem when i brought my i phone 4s, i refunded that phone i thought it was hardware problem, after bringing other new i phone 4s still i have same problem with the sim which i used in my first phone. However when i changed other carrier SIM it started working with good signal. Let's try your i phones with other carrier sim cards hopefully problem may fix.

  • by LebanonDeek,

    LebanonDeek LebanonDeek Dec 23, 2011 5:46 AM in response to pradeepraju
    Level 1 (5 points)
    Dec 23, 2011 5:46 AM in response to pradeepraju

    I took my iPhone 4s back to the store..we tried it with a different carrier and it worked?!? It seems that certain carriers are not adapted to the IOS5 software updates?

     

    Can anyone else confirm?

     

    [Note: in Lebanon; I have MTC Touch......I tried ALFA sim and it worked]

  • by Rodrigo Zschaber,

    Rodrigo Zschaber Rodrigo Zschaber Dec 23, 2011 5:55 AM in response to heartsanddeath
    Level 1 (0 points)
    Dec 23, 2011 5:55 AM in response to heartsanddeath

    Tried mine with different one and it worked, but it was the first sim i inserted into my iphone. Iphone 4s has 2 antenas and maybe it is a problem with the sync between the 2 antennas.

    After updated to ios 5.0.1 built 2 with the sim that was not working it started working. It has been 6 days already

  • by LebanonDeek,

    LebanonDeek LebanonDeek Dec 28, 2011 8:56 AM in response to heartsanddeath
    Level 1 (5 points)
    Dec 28, 2011 8:56 AM in response to heartsanddeath

    Dear all,

     

    (THIS CONCERNS MTC TOUCH CUSTOMERS IN LEBANON)

     

    I've received an email with a solution to the problem; you have to update to the new iOS 5.0.1 firmware (9A406)!! It's been 1Hour and so far my iPHone 4S is working just fine. Please follow carefully the below instructions:

     

    RUN A FULL BACK UP BEFORE DOING ANY OF THIS

     

    1. Download the new iOS 5.0.1 firmware (9A406) from the internet. (800MB)
    2. Connect your iPhone 4S to iTunes.
    3. Once connected, two options will show: ‘restore’ and ‘check for update’.
    4. Press down SHIFT and choose ‘check for update’. (if you click ‘check for update’ without pressing down SHIFT doesn’t work.)
    5. Select the new firmware (9A406). Note that the file should be renamed ‘iPhone4,1_5.0.1_9A406_Restore.ipsw’  (instead of ‘iPhone4,1_5.0.1_9A406_Restore.zip’), i.e. changing the file extension from ZIP to IPSW. iTunes will now work alone and update your iPhone 4S.
    A full back up is recommended before firmware upgrade.

     

    HOPE THIS HELPS

  • by Pchinh,

    Pchinh Pchinh Dec 29, 2011 2:15 AM in response to LebanonDeek
    Level 1 (0 points)
    Dec 29, 2011 2:15 AM in response to LebanonDeek

    I have similar problem, after ugraded to IOS 5.0.1, (9A406) ans it works for last 3 days no issue.

     

    Happy New Year!

     


  • by alexey51,

    alexey51 alexey51 Jan 3, 2012 10:50 PM in response to Pchinh
    Level 1 (0 points)
    Jan 3, 2012 10:50 PM in response to Pchinh

    Hello,

    same problem in Russia - SIM card is reading ok, but loosing signal is absolutly disgusting!

    Some times connection lost 2-3 times during 10 min telephone call...

    IOS 5.0.1 (406)

    MTS MOSCOW RUSSIA Operator

    problem meets in a whole city, i have some friends who also have the same situation with iphone 4s

    Hope Apple will look for problem in a nearest time...

  • by FrankLeite,

    FrankLeite FrankLeite Jan 16, 2012 9:13 AM in response to heartsanddeath
    Level 1 (0 points)
    Jan 16, 2012 9:13 AM in response to heartsanddeath

    I'm impressed with the neglect of Aplle! I paid 700 euros in Iphone 32gb 4s and I have toreset the device at all times so that he finds the signal.

       Already posted this problem, but so far Apple has ignored my problem! I feel cheated!

        I ask that Aplle contact me and resolve my problem.

  • by n1nja,

    n1nja n1nja Jan 16, 2012 1:26 PM in response to heartsanddeath
    Level 1 (0 points)
    Jan 16, 2012 1:26 PM in response to heartsanddeath

    Incredible, thank you LebanonDeek from whomever u received e-mail and solution for this problem is obviously from the Apple company or maybe not. Anyways, many thanks to person mentiond above. The not incredible part even I can freelysay very sad and bad reaction from Apple that didn't react in time and published immeditly the version with iOS 5.0.1 firmware (9A406) for me is something that I didn't expect...

     

     

    Your solution for a serious and anoying problem:

    RUN A FULL BACK UP BEFORE DOING ANY OF THIS

     

    1. Download the new iOS 5.0.1 firmware (9A406) from the internet. (800MB)
    2. Connect your iPhone 4S to iTunes.
    3. Once connected, two options will show: ‘restore’ and ‘check for update’.
    4. Press down SHIFT and choose ‘check for update’. (if you click ‘check for update’ without pressing down SHIFT doesn’t work.)
    5. Select the new firmware (9A406). Note that the file should be renamed ‘iPhone4,1_5.0.1_9A406_Restore.ipsw’  (instead of ‘iPhone4,1_5.0.1_9A406_Restore.zip’), i.e. changing the file extension from ZIP to IPSW. iTunes will now work alone and update your iPhone 4S.
    A full back up is recommended before firmware upgrade.

     

    HOPE THIS HELPS

     

     

    The only thing that LebanonDeek didn't mentioned is if u use PC u press shift button if u're on mac press the alt/option button.

     

    Thanks, bye

     

     

    V

     

    < 3rd Party Link Edited By Host >

  • by ilovetuna,

    ilovetuna ilovetuna Jan 17, 2012 2:23 AM in response to heartsanddeath
    Level 1 (0 points)
    Jan 17, 2012 2:23 AM in response to heartsanddeath

    I have had this problem for about 2 weeks, didnt have a problem before? If i put my sim into my old iphone 3g i get signal?

     

    Have updated to 9A406 and this had no effect?

     

    Anyone got any other suggestions?

  • by n1nja,

    n1nja n1nja Jan 17, 2012 11:00 AM in response to ilovetuna
    Level 1 (0 points)
    Jan 17, 2012 11:00 AM in response to ilovetuna

    Hi,

    this is also to else others who didn't solved the problem yet.

    I tought that I solved my problem yesterday and really everything was fine after my update of 9A406 firmware. In the morning when I woke up, of course I dunno when the signal was gone again but when I woke up I looked at my phone and it was no service or actualy it was sim error or something like that doesen't even matter. Anyways, it started again and again and whole day. I turned off the automatic search for network and select the carier that I use, worked well and then afte couple calls again, same ****.

    I turned off the celular data which is general>network>celular data> off (anyone who is having problem with the a signal and network drop) will not be able to use e-mail account on his iPhone. So u basicly have two options: either u use phone on iPhone or use it as iPad, iPod and have e-mail account.

    Anyhow this worked for me at least for now. I didn't have drop calls, bugs or anything, only once I had a really quciky network loss and it went away in a sec and signal was again five bars, now it's constant. I'm testing it, calling ppl, sending sms, using wireless and internet and etc. and everything is cool.

    I'll give u some more info in time.

     

    Good luck

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