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Swelling Macbook Pro Battery

43939 Views 52 Replies Latest reply: Jan 26, 2014 9:29 AM by Oroyce RSS Branched to a new discussion.
  • eww Level 9 Level 9 (52,975 points)
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    May 26, 2011 12:32 PM (in response to davidfromburleson)

    Nope, I don't think any of them did. Why would they? I just think they represent a very, very, very tiny fraction of the many millions of MBP owners. How many separate individuals do you think you've seen post to say that their out-of-warranty batteries were replaced for free — 50? 100? Let's say 300. Now let's suppose that for each of those people there are 20 others who have never posted anywhere, but whose out-of-warranty batteries have been replaced for free. That's 6000 out of many millions — a really tiny minority. Too conservative? Quintuple it to 30,000: it's still much less than 1% of all MBP owners. And personally, I suspect the real number is closer to 1000 than 30,000.

     

    It never hurts to ask, but it's not smart to go in with unreasonable expectations, and expecting a free battery after more than two years is unreasonable. Hope, but don't expect.

  • davidfromburleson Level 1 Level 1 (0 points)
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    May 26, 2011 4:30 PM (in response to eww)

    I completely disagree...typically people will post disastifaction against a company more times than people will post satisfaction. This happens with all products from all companies...that's just the way people are. Being disastisfied causes people to post, and the usually only a few will post when satisfied. Ask any company that asks for feedback and they will tell you that.

    From the multitude of comments I have seen on many different sites the satisfied people who got their battery replaced have out numbered the unsatisfied ones by about 5 to 1

  • JEFFREY XXX Calculating status...
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    May 26, 2011 4:44 PM (in response to Vynn)

    There is an Apple Service center in BKK. Go to the Thailand Apple website click on find a store and it shows the location and phone number

  • eww Level 9 Level 9 (52,975 points)
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    May 26, 2011 8:59 PM (in response to davidfromburleson)

    Since it's evident that nothing anyone can say will affect your obstinate certainty, I'll leave you to your ranting and wish you luck.

  • davidfromburleson Level 1 Level 1 (0 points)
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    May 27, 2011 7:16 AM (in response to eww)

    There was no ranting, just stating what has happened. You have been the only one to say my defective battery should not be replaced...everyone else thinks it should be.

  • JoeyR Level 6 Level 6 (8,275 points)
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    May 27, 2011 8:33 AM (in response to davidfromburleson)

    Regardless of what anyone here thinks, it's irrelevant.  We're not the one making the decision whether or not your battery gets replaced.  A battery can fail just as other components may fail.  Your battery has clearly failed prematurely.  Apple is following the same guidelines as they would for any other failed component.  They did offer an extended warranty for certain batteries, but they can't offer an indeffinate extension.  Do you have the extended AppleCare warranty?  While batteries are considered consumable items, a replacement of a faulty battery during an extended AppleCare warranty has been more likely. 

  • eww Level 9 Level 9 (52,975 points)
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    May 27, 2011 8:49 AM (in response to davidfromburleson)

    I haven't said anything about whether I think your battery should be replaced. I've told you how unlikely it is that your battery will be replaced, and I've told you what you should and shouldn't expect, based on many years of reading the posts in these forums, which reflect the experience of a small but probably more or less representative sample of MBP owners.

  • davidfromburleson Level 1 Level 1 (0 points)
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    May 29, 2011 2:03 PM (in response to eww)

    At a minimum, Apple should at least give me discount on a battery. My battery has 208 cycles on it, and according to the Advisor, I should get at least 300 out of it.

    Apple should prorate the battery usage and provide me a discounted battery to show some sign of customer service.

    I would be happy with that...

  • david in greer Calculating status...
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    May 31, 2011 2:47 PM (in response to davidfromburleson)

    I agree with davidfromburleson. I went to the Apple Retail store in Greenville SC today and they told me the battery replacement program was only for the white plastic MacBooks and it ended 6 months ago. So nobody appears to tell the same story and they just replace batteries on a whim if they feel like it. I have two different models that are experiencing the swollen battery syndrome. One is an original MacBook 13" unibody from November 2008 and the other is an MBP 15" from the same month. I have read on other forums that the techs will say this happens once in a blue moon to these models, but how do they explain that I have two with the exact same problem. I checked my cycles and they are 198 and 201 for the 13" and 15", respectively. Way to early for the end of life excuse that has been used. I wonder how many other people are having the same problem? Perhaps we should establish a concerted effort to get Apple to look into the problem further.

  • ap0980 Calculating status...
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    Jun 29, 2011 10:21 AM (in response to david in greer)

    I have the same battery swelling problem with my black macbook that I bought in March 2007. I observed the battery swelling last year but it did not bother me much as I could still use it with no issues. Recently my trackpad was warped and the trackpad buttons wouldn't click and that is when I researched it and found out that it is because of the battery swell. So, I got an appointment at the NYC fifth avenue apple store and took my macbook with me. I showed the rep the obviously swollen battery and he said that it is common for batteries to swell up. I told him that I have never seen this with other batteries and I think it is a safety related issue. He replied that it is not and I can still use it if I would like to as it still holds a charge and nothing will go wrong, however he would recommend buying a new battery so that it does not damage my trackpad. The only thing that I did not like what they said is the battery bulging/swelling not being a safety issue which it clearly is.

  • Joeri67 Level 1 Level 1 (0 points)
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    Sep 18, 2011 3:56 AM (in response to harmlessgoat22)

    I've had 2 macbook pro's.

    Booth with swollen batterys.

     

    I think it has something todo with the heat.

    My machines render a lot, the fan starts and I can start cooking an egg on the front.

    I guess the chemicals in the battery start cooking as well.

     

    I also experienced the trackpad buttons no longer working, glad to read it might be the swollen batterys.

     

    Living in holland means that there is no genius 'cause there are no apple stores here.

    And trying to contact apple when buying something on the web is a breeze, but not so if something goes wrong.

     

    I bought new batteries ( yep, almost 10% of costprice of new laptop and 120% of netbooks ) only to find out them bulging again just after warranty ends.

     

    Now I've got the new macbook that will not let me replace the battery, i don't think I will be doing much work on that machine, as using the macbook pro seems to be very bad for its battery... I think that should be a warning on the box.

  • willwander Calculating status...
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    Oct 20, 2011 11:09 AM (in response to Joeri67)

    I'm on to my thrird battery now.

    Both previous ones have swollen.

    White powder came out of one of them, it doesn't look like nice stuff to have around kids.

    This is clearly a defect and a safety issue.

  • zrosignal Calculating status...
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    Jan 17, 2012 3:33 PM (in response to harmlessgoat22)

    I started having battery trouble last summer (July '11) with rapidly diminishing capacity and the occasional shut off, all happening well under the cycle count lifespan limit. This week I started experiencing the trackpad button issue, found out that the bulging battery could be the culprit and sure enough it was sticking out 1/4" or so. Popped it out and the trackpad button works fine.

     

    So I call Apple Care even tho I'm out of warranty. I wasn't really expecting much at this late stage but thought at least they'd hear about yet another bulging battery. Of course they insist that I just need to buy a new battery. But what erks me is they try to blow it off as something that's designed into the battery. Really?! The best way to let your customers know their battery has reached the end of its life (even well inside its expected lifespan), is to have it puff up, potentially spewing its nasty battery guts  or worse - committing self immolation?! Come on! Just admit these battery designs aren't up to the task and replace them. It may cost Apple a lot of money but in the end they might retain more long term customers and not scare away the noobs.

     

    Oh well, at least the techs I talked to were pleasant and professional. That's a lot more than what you get with most companies.

     

    OK, I feel better now.

  • vaestanfors Level 1 Level 1 (0 points)
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    Jan 21, 2012 5:12 AM (in response to harmlessgoat22)

    the batteries are still swelling in 2012, my macbook 13" with 118 cycles on the battery and 87% capacity swelled enough to stop the mouse pad working. Apple definitely have used dodgy batteries in their computers. I have lithium batteries that are 6 years old still working perfectly with no swelling, Im hoping my iphones don't suffer the same fate. BTW lithium batteries only swell if they are manufactured incorrectly and is the result of contamination by water etc during manufacture at a chinese factory where there is a lot of humidity...Apple take note: China is not a good place to make lithium batteries. Or maybe the Chinese workers put in cardboard as the seperator(which usually results in explosions). Either way if it's made in China it's going to be crap. In this case Apple is responsible for replacing every swollen macbook battery as they know about the production issues with China. For this reason I'll never buy a computer with a built-in battery like the MBP. The MB battery I have was assembled in China, which means made in Japan and sent to China where the dodgy assembling takes place. The chemistry that takes place at the anode and cathode can cause problems but this usually requires contaminants to speed up the process, which is why there are a lot of Apple batteries swelling after 2.5 years.

  • imssc1 Calculating status...
    Currently Being Moderated
    Mar 23, 2012 5:44 AM (in response to harmlessgoat22)

    I have a 3 1/2 yr. old 15" MBP. It is less than 6 months out of Extended Apple Care warranty. The past few months I noticed the back swelling. Last week the trackpad was real buggy and inconsistant. I took the back off and the battery was swollen. I took it to the brand new Apple store in Houston in Highland Village. The supervisor, Dan, was unrelenting in not replacing the battery for free. Instead I got a lecture, on how I must have overcharged the battery! I had to pay $99 for a new battery. This happened after I told him that my wife just purchased a 11' MB Air, my son and daughter each have a 13" MBP, we have an Ipad, and 4 apple Iphones. Where is the descretion for customer loyalty? All the Apple employees pseudo greet you but really don't give a **** about you!

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