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iTunes Match - Step 2 Freeze - Solved

12338 Views 48 Replies Latest reply: Jun 28, 2012 5:33 AM by worshipthe1 RSS
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mracole Level 4 Level 4 (1,075 points)
Currently Being Moderated
Jan 18, 2012 3:23 AM

Just resolved the apparent Step 2 freeze!  Steps taken were as follows:

 

1.  Stop iTunes Match in iTunes client;

 

2.  Close iTunes client;

 

3.  Restart computer from cold;

 

4.  Start iTunes client;

 

5.  Watch iTunes Match proceed through Step 1 to stall in Step 2;

 

6.  List Music library on iCloud status - noted Songs marked 'waiting' and Songs marked 'duplicate in iCloud';

 

6a.  Took backup of all Music files concerned;

 

6b.  Using iTunes client deleted Songs with status shown in (6);

 

7.  Repeated steps 1-4;

 

8.  iTunes continued successfully through Steps 1, 2 and 3;

 

9.  iTunes Match now reporting all Songs available in iCloud!

 

Please do try and report the results in this thread so we can see if this proves to be a general fix.

 

Note:  Prior to this iTunes client had been left for 20+ hours with no change, apparently hung at iTunes Match step 2.

iTunes 10, Windows Vista, iMatch giving inconsistent results
  • ateringcateringcat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 18, 2012 3:44 AM (in response to mracole)

    i've done that, and it works, but when i add the songs back in again, the process stalls and i'm back where i started.

     

    i've taken out songs that were previously matched, re-added them, and that will stall Step 2 as well.

  • KeithJenner Level 4 Level 4 (1,020 points)
    Currently Being Moderated
    Jan 18, 2012 3:55 AM (in response to ateringcateringcat)

    ateringcateringcat wrote:

     

    i've done that, and it works, but when i add the songs back in again, the process stalls and i'm back where i started.

     

    i've taken out songs that were previously matched, re-added them, and that will stall Step 2 as well.

     

    Exactly my experience yesterday. The only tracks which can be added that do anything are iTunes purchases. Otherwise it just stalls, whatever I add.

     

    I have just noticed that some tracks appear to have matched overnight. It looks like there may have been some movement during the night, but it has stopped again now.

  • ateringcateringcat Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 18, 2012 7:50 AM (in response to mracole)

    as well as posting here, i also emailed apple. i just got this reply:

     

    "I'm sorry to hear that for the last 24 hours you have been unable to get any newly added songs past Step 2 in iTunes Match.  My name is Dianne and I can certainly understand how this could be disappointing for you, please be assured that I'm happy to help.

     

    The good news is that iTunes Match was just released in 19 more countries, the bad news, is that this appears to be slowing down our servers causing delays in the processing of information, which is step two. It is likely to be a few days before the service balances given the sheer number of new iTunes Match clients!"

     

    so there we are. seems it is confirmed that apple are having issues at their end. they also gave me a couple of itunes movie credits for my troubles.

  • SteedGun Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 18, 2012 8:29 AM (in response to ateringcateringcat)

    Like I said, they are overwhelmed.

     

    Apple needs to send us all $10 iTunes gift certificates!

     

    Like that would happen....

  • nrose101 Level 1 Level 1 (0 points)
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    Jan 18, 2012 8:45 AM (in response to SteedGun)

    LOL. Or they should have released 1 country at a time.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 9:18 AM (in response to nrose101)

    I complained to an L2 rep today and said the same thing.   They didn't learn from last month's mistake and for that I feel that whoever green lighted this should have their butt chewed out.   If it were me, i'd actualy have that person fired.

     

    The first time (last month) was an honest mistake as they misjudged potential load.  But this time?   No excuse.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 11:47 AM (in response to mracole)

    After 10.5.2 was released, there was a short slow down - maybe a day with varying rates of speed.  And after the 17 countries in December were rolled out, the service was up and down for at least several days, and possibly up to a week.  Eventually it did stabilize and was pretty fast, up until early AM EDT on 1/17.  Usually an "outage" for me would be several hours at most, then the process would at least run for a few hours before it went down again.

     

    I use Match almost daily, as I Match only a few albums a day on average.  I would guess that my "normal" Match time is 5-10 minutes at most.

     

    What I've been noticing with this slowdown (or "outage" being a better term) is that it's been fairly consistent for the last 36 hours in that I haven't seen any window (yet) where the speed ever increases.   For example, last night I ran 190 songs and, 9 hours later, I checked up on it and it was still running (0 of 190 songs).  I have never seen the Matching process this slow, for this long a period.

     

    I agree that Apple should really make an announcement - this isn't a 2-3 hour outage like I've seen in the past.  I think they are having some serious infrastructure issues right now.

  • nrose101 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 18, 2012 11:49 AM (in response to roebeet)

    It appears the dev sandbox for apps is also expereicening major issues as well.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 12:08 PM (in response to nrose101)

    I'm testing mracole's solution in the first post, now (in my case, it's fairly easy to do as my Match library is not the same as my main media library - so I can add / delete songs at will).  It's been about 15 minutes so far and I'm not at Step 2, yet.  But this might still take a while even if it's "fixed".

     

    If this does work however, I have a theory as to why.  But it's really just a guess.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 12:40 PM (in response to roebeet)

    FYI - 45 minutes in and still at 0 of 191 songs.      I was really hoping this would work.

     

    Letting it run.....

  • KeithJenner Level 4 Level 4 (1,020 points)
    Currently Being Moderated
    Jan 18, 2012 12:45 PM (in response to roebeet)

    I hate to be pessimistic, but it won't work.

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