Skip navigation

iTunes Match - Step 2 Freeze - Solved

12334 Views 48 Replies Latest reply: Jun 28, 2012 5:33 AM by worshipthe1 RSS
  • John Gruver Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 18, 2012 12:52 PM (in response to mracole)

    OK. I was not aware of any Apple server problem(s) and just decided to subscribe to iTunes Match. Apple's problem(s) apparently do not extend to the swift collecting of my $25.00 U.S. for my subscription, that went quite smoothly. HOWEVER! of my 12021songs (hmmm, I am suspicious of that total calculated by iTunes being a pallendrome), 3 uploaded/matched (the only 3 I've purchased from the iTunes Store) and 12018 (I assume) show iCloud Status "error".

    I am very unhappy that subscriptions can still be initiated and paid for, but use of the subscription is not available.

    Grrrrrrrrrr.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 1:15 PM (in response to mracole)

    My theory was that, if this worked, it had something to do with how Apple was dealing with their overloaded systems.

     

    For example, lets say that the bottleneck was on a farm of application servers and not a network throughput issue.  So Apple puts their contingency systems online to deal with the overload.   But it's not setup to migrate over current processes, it only takes over new ones.  If that was the case, then it would explain how stopping Match, deleting the "waiting" songs and then rebooting / retrying after addng the songs back could work, as perhaps you'd be using the contingency systems instead of the overloaded systems you were on previously.

     

    However, so far I'm in the same boat.  So that theory went out the window. 

     

    EDIT: I just went back to Step 1 in the last few minutes.  Maybe my theory isn't so crazy -- if they adding new systems to deal with this, perhaps they just ported me over which forced me back to Step 1 as it's a "do-over", kind of like a new session.  Wishful thinking, but we shall see.

  • Michael Allbritton Level 6 Level 6 (16,140 points)
    Currently Being Moderated
    Jan 18, 2012 3:16 PM (in response to mracole)

    mracole wrote:

     

    Hopefully Apple will provide some form of formal annoucement soon, just to set expectations.

    Good luck with that. We should all know by now that Apple doesn't make public comments like that.

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 3:25 PM (in response to Michael Allbritton)

    Michael Allbritton wrote:

     

    mracole wrote:

     

    Hopefully Apple will provide some form of formal annoucement soon, just to set expectations.

    Good luck with that. We should all know by now that Apple doesn't make public comments like that.

     

    On that we are in complete agreement.  

     

    I'm going to probably wipe out my current session soon and restart again, maybe with one album this time, and probably another system entirely.   Maybe I'll get lucky.

  • John Gruver Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 18, 2012 4:17 PM (in response to mracole)

    Well, just after I posted my original, I contacted Apple Support... my rep knew of no current problem announcements (holy crap! spell check doesn't work in this forum... at least on my Mac) but suggested I hit the "Update iTunes Match" selection in the Store menu in iTunes... I did, it is still running (about 2/3 done on the time line in ~3.5 hours). I'll let you know what I end up with, if it ever completes.

  • John Gruver Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 18, 2012 5:49 PM (in response to mracole)

    Finished collecting info, now doing matching, same extremely slow timeline. BTW: two of the tree previously approved and uploaded and matched are no longer part of my iCloud music... grrrrrrrrr.

  • Regodedor Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 18, 2012 5:54 PM (in response to John Gruver)

    Where did you write to complain about it?

  • roebeet Level 2 Level 2 (430 points)
    Currently Being Moderated
    Jan 18, 2012 5:59 PM (in response to John Gruver)

    Have been trying to match just 13 songs, and have been sitting at Step 1 for at least 45 minutes now.

     

    As a comparison, I started running an Amazon Cloud Services upload (560 songs - mostly the ones I Matched just 2 days ago before this all blew up).    Apple has 0 of 13 songs completed, and Amazon currently has 88 of 560 completed.  Methinks I'll see the other 470+ Amazon uploads completed before iTM is done with that 13.  Just a guess, if I was a betting man.

     

    I usually bring up Amazon (or Google) when I call just to remind the rep (and thus Apple) that they do have competition in this space and hopefully they're taking these issues seriously.   I sometimes wonder if iTM is really high on their priority list, sometimes. 

  • John Gruver Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 18, 2012 6:19 PM (in response to Regodedor)

    Didn't write... connected with Apple Support on their iTunes section... they called me

  • John Gruver Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jan 18, 2012 6:21 PM (in response to mracole)

    So far, 3 of 11997 songs have been checked... this could be a looong time.

  • theeye Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 18, 2012 7:18 PM (in response to John Gruver)

    It appears that iTunes Match does not work for me either. I am having the same problems that many people on the web are reporting. In my case, it gets stuck on song 219 of 24513 in Step 2. I have tried deleting all duplicates and ineligible songs, but the same problem persists. Quit many times and restarted the process only to get stuck in same place. Since I have only had it one day, I would like a refund of my subscription price and I will wait until the bugs are worked out. Sure would like to know how to make that happen.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.