Black MacBook Forever

Q: iTunes Match stuck on Step 2

Since adding a couple of new albums to my library, iTunes Match has been stuck on step 2 for more than 24 hours, having successfully checked everything except for these 25 new tracks. I've stopped and restarted the process several times. Any ideas?

iTunes Match, Mac OS X (10.7.2)

Posted on Jan 18, 2012 7:05 AM

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Q: iTunes Match stuck on Step 2

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  • by Matt Jamerson,

    Matt Jamerson Matt Jamerson Jan 18, 2012 1:42 PM in response to Black MacBook Forever
    Level 1 (5 points)
    Jan 18, 2012 1:42 PM in response to Black MacBook Forever

    ditto - same here since yesterday. Frustrating as after 4 solid weeks of uploading, I only have 200 tracks left to finish the upload.

     

    No sign of an official line or notice about the issue. I expect this has everything to do with the roll out to the other countries. Seems to be yet another poorly planned and implemented roll out of iTunes Match.

     

    Hope the kinks get sorted out soon.

  • by Evildude,

    Evildude Evildude Jan 18, 2012 2:43 PM in response to Black MacBook Forever
    Level 1 (10 points)
    Jan 18, 2012 2:43 PM in response to Black MacBook Forever

    I thought I was the only one with some kind of problem, Last night I ripped a double album with 37 songs and it got stuck on step 2 just like everyone described, I guess we'll just have to wait and see if apple does something about it.

  • by kirbyfromtrenton,

    kirbyfromtrenton kirbyfromtrenton Jan 18, 2012 5:32 PM in response to Evildude
    Level 1 (4 points)
    Jan 18, 2012 5:32 PM in response to Evildude

    Yup same boat...just trying to get 1 album added today and it keeps stopping on Step 2 at that point. Hopefully this is just a temp issues since all has been working fine so far.

  • by kirbyfromtrenton,

    kirbyfromtrenton kirbyfromtrenton Jan 18, 2012 5:42 PM in response to SebsokK
    Level 1 (4 points)
    Jan 18, 2012 5:42 PM in response to SebsokK

    I guess no FIVE FINGER DEATH PUNCH for me for the ride into work. Ahhhhhh

  • by Bobby0724,

    Bobby0724 Bobby0724 Jan 18, 2012 5:38 PM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 18, 2012 5:38 PM in response to Black MacBook Forever

    i have the same issue on 2 diferent accounts this is terrible is more than 24 hours with the service down common Apple

  • by Regodedor,

    Regodedor Regodedor Jan 18, 2012 5:45 PM in response to Bobby0724
    Level 1 (0 points)
    Jan 18, 2012 5:45 PM in response to Bobby0724

    Same here

  • by José AM,

    José AM José AM Jan 18, 2012 6:02 PM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 18, 2012 6:02 PM in response to Black MacBook Forever

    same here, 2 days and nothing :/

    stuck on the step 2

  • by Bobby0724,

    Bobby0724 Bobby0724 Jan 18, 2012 6:33 PM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 18, 2012 6:33 PM in response to Black MacBook Forever

    i think the new countries that apple add to itunes match are the reason of this overload i cant even see my cloud on my ipod touch

  • by carl239,

    carl239 carl239 Jan 19, 2012 12:17 AM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 12:17 AM in response to Black MacBook Forever

    You guys think you have probs, lol 9/3604, Just signed up yesterday.

     

    Wondering if apple will tag these downtime days onto the end of our subscription time.

     

    Also, are songs physically "stored" on the cloud or just referenced in the cloud? If stored i dont think you'd get much change from the 5GB of space if you have thousands of tracks.

     

     

    Screen shot 2012-01-19 at 08.12.46.png

  • by KeithJenner,

    KeithJenner KeithJenner Jan 19, 2012 12:22 AM in response to carl239
    Level 4 (1,020 points)
    Jan 19, 2012 12:22 AM in response to carl239

    carl239 wrote:

     

    Also, are songs physically "stored" on the cloud or just referenced in the cloud? If stored i dont think you'd get much change from the 5GB of space if you have thousands of tracks.

     

    This is totally separate from the 5gb iCloud limit. The only limits are 25,000 non iTunes purchased tracks and 200mb per track

  • by KeithJenner,

    KeithJenner KeithJenner Jan 19, 2012 12:24 AM in response to Bobby0724
    Level 4 (1,020 points)
    Jan 19, 2012 12:24 AM in response to Bobby0724

    Bobby0724 wrote:

     

    i think the new countries that apple add to itunes match are the reason of this overload i cant even see my cloud on my ipod touch

     

    Could you see it before on your Touch? I haven't seen anyone else report that problem, and the streaming/downloading side seems to be working fine. If you are having problems with that bit then I suspect it is nothing to do with this issue.

  • by calitb1986,

    calitb1986 calitb1986 Jan 19, 2012 12:53 AM in response to eelias
    Level 1 (0 points)
    Jan 19, 2012 12:53 AM in response to eelias

    The same is happening for me here (Panamá). I guess their servers are having problems with so many new countries added.

  • by Hypedupthalamus,

    Hypedupthalamus Hypedupthalamus Jan 19, 2012 1:19 AM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 1:19 AM in response to Black MacBook Forever

    I have the same problem too, i have tried a number of times to use iTunes match to upload my music, it seems that only music that downloads or is available to be played on all my computers and devices is music purchased through iTunes... iTunes Match sticks on step 2, with 493 of 4064 matched, the 493 is music purchased through iTunes...

     

    My devices do show all my music in my library, but only allows me to play the music purchased from iTunes..

     

    I am from Australia, is this problem particular to certain countries..

     

    Thanks

  • by RichyLucas,

    RichyLucas RichyLucas Jan 19, 2012 2:46 AM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 2:46 AM in response to Black MacBook Forever

    Same problem here, stuck on stage 2.  Was having great difficulty with iTunes Match as it was, now this is just another ball buster!

     

    Really disappointed with Apple on this (which is very unusal).  Great idea in principle, and no doubt it will work well in time, but that does not help those who have paid their money for a service which they are not receiving.  Clearly not tested enough prior to release, and clearly releasing it to too many countries/people at a time.

     

    p.s. If it's of any relevance, I'm based in the UK.

  • by carl239,

    carl239 carl239 Jan 19, 2012 2:54 AM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 2:54 AM in response to Black MacBook Forever

    Is there not an official complaints procedure

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