Black MacBook Forever

Q: iTunes Match stuck on Step 2

Since adding a couple of new albums to my library, iTunes Match has been stuck on step 2 for more than 24 hours, having successfully checked everything except for these 25 new tracks. I've stopped and restarted the process several times. Any ideas?

iTunes Match, Mac OS X (10.7.2)

Posted on Jan 18, 2012 7:05 AM

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Q: iTunes Match stuck on Step 2

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  • by waitingforever,

    waitingforever waitingforever Jan 19, 2012 6:01 AM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 6:01 AM in response to Black MacBook Forever

    +1

     

    I'm another victim of this issue!

     

    I did successfully use iTunes Match on 4 different devices: 1 Mac Mini, 1 MacBook Pro, a PC and an iPhone 4S.

    Lately, I cannot add new songs to iCloud, they get stuck on "waiting" status.

     

    I did contact the AppleCare BELGIUM 3 times by phone with no helpful tips!

     

    1x 20 minutes yesterday.

     

    They told me ridiculous stuff like:

    "You must add music from the computer you used to sign up to iTunes Match"

    This is a lie, I could do it on all the other devices before!

     

    "You cannot have your iPhone connected during this synchro process"

    Did not help either. And this is RIDICULOUS.

     

    1x 25 minutes this morning

     

    The guys I had on the phone took me little more serious but my previous "help ticket" was closed! what what what?

    He asked me to remove all the songs pendings as "Waiting", synchronize with iCloud, then finally add a single song and see what happens.

     

    I did it with no luck what so ever!

     

    1x 10 minutes right now

     

    The lady did not help me much, she just said, we had another call about that today, you have to send a mail/chat throught the support of apple.com no such thing on the Belgian part of the apple.com site and impossible to get to a chat in the French part either!

     

    NOBODY FROM APPLE READ THE DISCUSSIONS???

     

    I've been seeing tons of topics and no word from the teams about this issue!!!!

    I'm really frustrated by this issue.

     

    Apple uses to provide quality services, where did they go?

  • by roebeet,

    roebeet roebeet Jan 19, 2012 6:05 AM in response to waitingforever
    Level 2 (430 points)
    Jan 19, 2012 6:05 AM in response to waitingforever

    My 11 songs that I've tried to Match completed at some point while I was sleeping (I am in the US).

     

    I just tried another 12 songs now and it completed in about 5 minutes.   So, at least for me, the speeds are much better than they were 12 hours ago.   

  • by waitingforever,

    waitingforever waitingforever Jan 19, 2012 6:10 AM in response to roebeet
    Level 1 (0 points)
    Jan 19, 2012 6:10 AM in response to roebeet

    I'm still stuck (Belgium).

    I don't understand WHY they don't report this on the status page because this is clearly an ISSUE

    http://www.apple.com/support/icloud/systemstatus/

  • by madusmacus,

    madusmacus madusmacus Jan 19, 2012 7:43 AM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 7:43 AM in response to Black MacBook Forever

    Still stuck step 2 8426 of 8563 songs checked

    is is there a maximum of 8426 songs alowed <joke><insanity decoy>

  • by SteedGun,

    SteedGun SteedGun Jan 19, 2012 7:45 AM in response to madusmacus
    Level 1 (0 points)
    Jan 19, 2012 7:45 AM in response to madusmacus

    Try rebooting this morning and restarting iTunes.  Something happend last night and all mine are now synced.  You might have a locked up iTunes.  Restart.

  • by madusmacus,

    madusmacus madusmacus Jan 19, 2012 7:49 AM in response to SteedGun
    Level 1 (0 points)
    Jan 19, 2012 7:49 AM in response to SteedGun

    Good idea worth a go at least - hate these have you turned it on - or turn it off and on solutions

  • by SteedGun,

    SteedGun SteedGun Jan 19, 2012 7:51 AM in response to madusmacus
    Level 1 (0 points)
    Jan 19, 2012 7:51 AM in response to madusmacus

    I agree.  It almost appears like they hired some folks from Microsoft to work on this solution.  The rebooting and restarting bit is very Windows like.

  • by Black MacBook Forever,

    Black MacBook Forever Black MacBook Forever Jan 19, 2012 8:08 AM in response to SteedGun
    Level 1 (0 points)
    Jan 19, 2012 8:08 AM in response to SteedGun

    for what it's worth, I didn't have to restart and mine began to work again on its own.

    perhaps it will help, but it may not be necessary.

  • by roebeet,

    roebeet roebeet Jan 19, 2012 8:27 AM in response to Black MacBook Forever
    Level 2 (430 points)
    Jan 19, 2012 8:27 AM in response to Black MacBook Forever

    I am stalled again, FYI.   Was working for a short time, but tried 24 more songs and I am stuck as Step 2 for the last 45+ minutes.   

     

    waitingforever wrote:

     

    I'm still stuck (Belgium).

    I don't understand WHY they don't report this on the status page because this is clearly an ISSUE

    http://www.apple.com/support/icloud/systemstatus/

     

    According to the L2 rep I spoke with this morning, there are no reports of internal infrastructure issues.  This is like living in bizarro world.

     

    This is like my cable being down, calling up my cable company and them saying "we have no reports of any outages".       If I lived near an Apple Store, I'd drive over there, try to Match 6 songs with them watching and, after it sits there for 30 minutes say "ok, what do we do now?".

  • by Tgara,

    Tgara Tgara Jan 19, 2012 8:56 AM in response to waitingforever
    Level 4 (3,556 points)
    Jan 19, 2012 8:56 AM in response to waitingforever

    waitingforever wrote:

     

    I'm still stuck (Belgium).

    I don't understand WHY they don't report this on the status page because this is clearly an ISSUE

    http://www.apple.com/support/icloud/systemstatus/

     

    Check out the date on that status link:  12 January -- a week ago!  Seriously?

     

    I'm having the same issues as everyone else:  Initial uploads to iTunes Match and Cloud went fine.  Tried to add two new albums two days ago and I get stuck on step 2.  Ah, well, I'll just wait until the newbies stop flooding the servers. 

  • by XenonKilla,

    XenonKilla XenonKilla Jan 19, 2012 2:43 PM in response to Black MacBook Forever
    Level 1 (0 points)
    Jan 19, 2012 2:43 PM in response to Black MacBook Forever

    What a joke, as if iTunes Match didn't run like crap before but now it's running even worse which I'm sure is mainly related to all the new countries they been introuducing the service to.

  • by Tgara,

    Tgara Tgara Jan 19, 2012 2:56 PM in response to Tgara
    Level 4 (3,556 points)
    Jan 19, 2012 2:56 PM in response to Tgara

    Tgara wrote:

     

    waitingforever wrote:

     

    I'm still stuck (Belgium).

    I don't understand WHY they don't report this on the status page because this is clearly an ISSUE

    http://www.apple.com/support/icloud/systemstatus/

     

    Check out the date on that status link:  12 January -- a week ago!  Seriously?

     

    I'm having the same issues as everyone else:  Initial uploads to iTunes Match and Cloud went fine.  Tried to add two new albums two days ago and I get stuck on step 2.  Ah, well, I'll just wait until the newbies stop flooding the servers. 

     

    Update.  Just logged onto my home iMac that is set to open iTunes at login.  Lo and behold, iTunes match FINALLY MATCHED THE TWO ALBUMS I ADDED TWO DAYS AGO!  YAY!!  The same tracks were also available on my MacBook Air via wifi streaming.

     

    Give it a go, boys.  Seems like things are on the mend.

     

    Edit:  iCloud Service Status was finally updated to 19 January (today), replacing the week-old status update (what a joke....)

  • by Nuclear_Ice,

    Nuclear_Ice Nuclear_Ice Jan 19, 2012 4:05 PM in response to Black MacBook Forever
    Level 1 (30 points)
    Jan 19, 2012 4:05 PM in response to Black MacBook Forever

    I'm getting the same problem with one song.  I've been using match for about a month now and yesterday I tried to add a new song and it freezes on step 1 for about 5 minutes then freezes on step two forever.  Seems like their matching server is overloaded because they opened this service to 19 more countries.  I can't listen to the song on my iPhone because it requires the song be processed through iTunes match to add it to my iPhone.  Annoying how this service costs money and doesn't even work.

  • by Brad Hood,

    Brad Hood Brad Hood Jan 19, 2012 4:42 PM in response to Nuclear_Ice
    Level 2 (185 points)
    Jan 19, 2012 4:42 PM in response to Nuclear_Ice

    I've been getting stuck on Step 2 since Tuesday morning. Yesterday afternoon I added two albums and a single. It hung again but I just left it running all night. This morning, both of the albums had matched but iTunes was still hung on Step 2 with just the one track.

     

    Tried again this morning with the same result. FINALLY, this evening I restarted iTunes and the last track uploaded, so my whole library is in iCloud for now.

     

    Looks like things are slowly returning to normal.

  • by Evildude,

    Evildude Evildude Jan 20, 2012 1:56 PM in response to Black MacBook Forever
    Level 1 (10 points)
    Jan 20, 2012 1:56 PM in response to Black MacBook Forever

    UPDATE!!

    I finally got to match some new music, in fact last night I ripped a few albums (4) and they got added right away and very, very fast, but for some reason right now the cloud right next to my library shows some sort of "lighting volt" and I just added another album and it says "the following request cannot be complited at this time error (4010)"

     

    I wonder what's up?

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