Currently Being ModeratedJan 15, 2012 7:57 PM (in response to linefromboisbriand)
Does anyone know the address where to return the original nano? They sent me a shipping label and the padded envelope but the top half with the address tore off and I lost it- still have the bottom half with the UPS barcodes so I just need to write in the address by hand...anyonE?
Currently Being ModeratedJan 15, 2012 10:47 PM (in response to autonumous)
Apple has stepped up and offered to replace your 6 year old iPod nano with the newest model with at least 2x as much memory for FREE. And now you're whining because that replacement doesn't reflect the premium you paid for your original nano?
While you're at it, you might as well ask for a refund for the difference between the cost of your original nano and the cost of the 6th gen replacement you will be receiving. I truly don't understand how you can possibly be complaining about this. You had a nano that worked or stopped working, and now you will be receiving a new nano with more memory that is, spec wise, much "better" for most purposes. Stop complaining, it's tiring.
Your MacBook/Windows laptop analogy is irrelevant. That is not what is happening here. At the end of the day, you are still better off.
Currently Being ModeratedJan 16, 2012 11:59 AM (in response to as739)
While you are getting a replacment 'nano', it might as well be a different product. The form, function and more importantly the interaction is completly different betheen 1G and 6G.
People went out back in the day and payed for a 1G nano with a click wheel interface and by apple replacing the 1G with a 6G thay have decided that you now want a touch screen interface.
I personally will be happy to recieve a 6G nano as the 1G I has sat unused for more than 3 years with a half broken screen. Any replacment is good for me but I can't help feeling that apple has made a serious boom boom here.
I personally taught that I would be getting just a battery replacement afterall they already do battery replacments on other products. If apple had said they would be replacing 1G with a newer model maybe they could have saved themselves a few quid as lots of the people represented on here wouldn't have sent it back. Now sadly they have probably lost customers forever. Or for at least a few more Gen
Currently Being ModeratedJan 16, 2012 12:02 PM (in response to Eric Haase)
Where in the world are you? Each country has a different return address/procedure
Currently Being ModeratedJan 16, 2012 1:12 PM (in response to hpat)
I think, legally, Apple cannot put conditions on the recall. Such safety recall generally is a blanket, unconditional recall. They cannot say the 1G will not be replaced with another 1G - because that may be constructed as discouraging *some* customers not to have it replaced.
The risk is, if someone decided not to have the 1G replaced, and the battery exploded. He can take Apple to court stating he was discouraged to have it replaced (whether he is truly discouraged or not) and sue for damage.
On the other hand, if the recall is unconditional - and someone *elected* not to have it replaced, and then the battery exploded - Apple would have a valid defense that they unconditionally offered to have it replaced. Then the burden of proof rest on the customer.
This product recall looks like will be costing Apple some decent money. I have mine back, and looked at the box - it is packaged directly in China. So they have a special production run that put the brand new 6G Ipod into brown boxes, instead of the regular retail packaging.
We will have no idea how much of the cost will be shared by the battery supplier - but standard protection clause applies - generally only up to the value of the battery, may be a little bit more. Otherwise, any component supplier will be reluctant to do business with Apple, because the extra recall cost can easily bankrupt the supplier.
In any case, it is unfortunate a very, very small portion ( < 0.1%?) of the battery failed and now a lot of perfectly good Ipod are heading to the recycling bin.
Currently Being ModeratedJan 16, 2012 1:12 PM (in response to hpat)
OK, I finally logged back in to turn off e-mail notifications. While it has been humorous getting all of these bizarre responses, I can't take any more!
May your replacements bring you all the joy you believe you deserve. Ciao!
Currently Being ModeratedJan 16, 2012 1:36 PM (in response to linefromboisbriand)
I received my 8GB 6th Gen iPod nano today; about a month and a half after I dropped the functional (if extrememly warm) 4GB 1st Gen nano in the post. I have a 6th Gen nano already, as the other one began doing the very things that caused Apple to call them home. Having a more current replacement, I would have preferred the old school ipod nano for it's character and nostalgia over its replacement's speed and capacity. Still, I appreciate Apple's generosity as I look at the box of forgotten toys that I pulled the dusty white ipod from before sending it on its way.
Currently Being ModeratedJan 16, 2012 8:39 PM (in response to hpat)
in California. The city looks like Elk Grove, CA??? Not sure the rest of the address because the label is torn....
Currently Being ModeratedJan 17, 2012 9:40 AM (in response to alejandrofromlakewood)
what a great company apple is!!
ive had my replacement nano , thrilled and impressed with customer service, no grumbles from me, cant think of another company that would do this without charge or drama.
Currently Being ModeratedJan 18, 2012 4:48 AM (in response to linefromboisbriand)
I received my 6th Gen iPod Nano today and I'm wondering whether it's refurbished or new. Any takers?
Currently Being ModeratedJan 18, 2012 6:24 AM (in response to linefromboisbriand)
I just received my replacement on Monday...It was a brand new nano!! Thanks apple!!
Currently Being ModeratedJan 18, 2012 7:50 AM (in response to linefromboisbriand)
Received my replacement nano today sent back a 4GB 1st gen recevieved a 8GB 6th gen well impressed with it I've a 2GB 1st gen to send back if I get another 6th gen I will be over the moon but if not will not be displeased with whatever is sent
Currently Being ModeratedJan 18, 2012 8:04 AM (in response to linefromboisbriand)
Having received three 6g nano replacements for 1g nanos I have been both delighted and disappointed.
My original nano, the first 'real' iPod I thought I could finally afford, was brilliant. I looked after it, covered it in' invisible shield' protection and bought various accessories so that I can use and charge in the car. Later and once Apple has discontinued production I was lucky to pick up an Apple HiFi at a decent price for it: Great sound and great portability for most situations. I bought a Touch and gave the nano to my eldest son. I told him to look after it since I had babied it for so long. He smashed the screen whilst skating so I bought him another second hand and replaced the screen in the first one myself. But the battery in my original nano eventually gave up.
I could not resist buying another black nano at a boot sale and which worked perfectly despite the scratchy appearance.
Apple have replaced all regardless of condition. Good old Apple. The new 6g nano is a different product. It appears to be much better for sports and activities. My sons should fare better over the skatepark and I will use another for cycling.
My reservations about losing my 1g have beem cured by picking up a 5g 30gb classic iPod for the same value as a second hand 6g nano. I wanted one when I bought my nano but could not afford it. They were produced at the same time as the first nano and share the same excellent design albeit a larger more capacious form. It is compatable with all my 1g nano accessories including my car accessories. I gather too that it shares the same audio chip which is highly rated. For those with expensive kit it is worth considering buying an older iPod as a replacement to their lost 1g nano.
Currently Being ModeratedJan 19, 2012 10:00 AM (in response to Nancy182)
how long did it take for apple to replace your ipod? i just sent mine today!!
Currently Being ModeratedJan 19, 2012 12:16 PM (in response to linefromboisbriand)
if you cant to complain to Apple they dont come on this website call them 18002752273