Currently Being ModeratedJan 17, 2012 12:19 PM (in response to cragget)
Thank you for the solutions provided, shortenning the password worked for me.
Currently Being ModeratedJan 19, 2012 12:05 PM (in response to cragget)
Hotmail was working just fine on my iPhone until I backed up to iCloud for the first time. I found another Apple discussion about this issue where iCloud features as the main culprit in error messages regarding an incorrect Hotmail password or unverifiable account information. Some people were advising deleting the iCloud account, resetting the network, and opening an iCloud account again without syncing calendars and contacts. Because Hotmail is my least important email account, I just opted to remove it from my phone altogether, and I'll check it via a browser as needed. The above password truncation advice doesn't apply to me because my password is ten characters in length. I don't need to write a haiku every time I have to enter my password.
Currently Being ModeratedJan 20, 2012 3:23 PM (in response to cragget)
I have a White 16GB iphone 4S and Hotmail worked fine the first day I started using the phone. Out of the blue yesterday, it game me the error message just like in the topic of this thread.
1. I tried logging on to hotmail on Safari on the phone and it did not work.
The screen then lead me to to changing my password.
2. I changed my password (small letters and numbers. no special characters but it was 14 characters long) to a shorter 8 character password same style (small letters and numbers only)
It now works. I also deleted the account on the phone and intorduced a new one. I hope it helps.
Currently Being ModeratedJan 25, 2012 10:58 AM (in response to cragget)
I just wanted to also verify that i had the same issue with the IPhone 4S IOS5, and fixed the issue by shortening the password.
Currently Being ModeratedJan 25, 2012 12:24 PM (in response to cragget)
I just change my password without upper case (normal password) and it did work
Currently Being ModeratedFeb 8, 2012 10:17 PM (in response to spoek)
Yes ! Thanks... No need to change the password... just enter the first 16 characters.
Currently Being ModeratedJan 10, 2013 2:46 AM (in response to Torviz)
read all your comments but this hasnt helped me, my hotmail on my laptop went off 2 days ago and this made my iphone 4 hotmal go down, my hotmail on the laptop has since sorted its self out (hotmail problems) but iphone didnt, i have dont the usual, switched off and on and i have deleted the account and re installed it, my password is only 8 characters in length, lower case and numbers and it will not workso i am at a total loss, dont know what to try next and dont really want to have to change password unless no other option as have probs with my memory!!!
can someone plz help
Currently Being ModeratedJan 16, 2013 10:21 AM (in response to cragget)
The issue is with your hotmail account. Just sign in to your hotmail account on the computer and then goto account settings and then security info and delete any phone number's and alternate email address and then setup your account on the phone again. reset your phone. issue will be resolved. After setting up your email account you can reverse the changes made to your hotmail account on the computer. TRY IT. IT WILL WORK IF YOU ARE GETTING INCORRECT USERNAME OR PASSWORD error.
Currently Being ModeratedMay 24, 2013 1:33 PM (in response to cragget)
I had the same issue after I switched to Outlook from hotmail. Finally I looked at my Microsoft acct. I had set up 2 step verification, & my ipad & iPhone couldn't take those. I went to my Microsoft account settings, clicked on security info, then app passwords--where it reads that some apps don't support security codes. Then I clicked on create a new app password. It gave me a lengthy one to use instead of the one I have & it worked!
Hope this helps some of you.
Currently Being ModeratedJun 11, 2013 8:53 AM (in response to Noel Carson)
i've try your solution
thank you much.
Currently Being ModeratedAug 3, 2013 3:47 AM (in response to cragget)
Finally I have reset my hotmail account on my iphone 5 and Ipad.
Basically I had to delete my phone number from my hotmail account in the account settings. I had to do this via laptop - Can't do it using your phone or IPAD!!!)
APPPLe you need to put this on ur website to make it easier for all!!!!
Currently Being ModeratedSep 6, 2013 1:35 PM (in response to Noel Carson)
Special Thank You Noel. I had a ticket open with Microsoft and after 2 weeks they were still unable to resolve my problem. Your fix finally resolved my problem.
Currently Being ModeratedSep 17, 2013 4:44 AM (in response to cragget)
Its simple... all you have to do is log on to your hotmail account on a computer.
Click security info.
Switch off- two-step verification.
This stops the need to verify...but may leave your account vulnerable... my suggestion- use a complex password!
Let me know if this works.
Currently Being ModeratedSep 23, 2013 10:39 PM (in response to milesy0)
No need to turn of two-step verification or delete and remake your accounts or anything like that. By doing that you are simply reseting the two-step verification to 'off'. I would advise against that entirely (two-step verification is fundamentally more secure than having a complex password).
Use 'app passwords': Account Settings>Security info>Create new app password
Then it is simply a matter of using this generated password in place of your actual password for your account when signing into Mail when you create the account in iOS.