Currently Being ModeratedJan 20, 2012 1:16 PM (in response to wiclee)
i still get the prompt
Currently Being ModeratedJan 20, 2012 2:01 PM (in response to laurax3)
Hmm!! Since all the possible soultions have not worked. I would like you to do two things:
1. Please check if you have all the updates and special Packs installed on your Vista. If not, please update them.
2. I have helped an user three weeks ago with the same Prompt which could not be fixed by "Run as Administrator", and it turned out to be a Malware on his system
I quoted the contents below here:
"I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!
Windows 7Correct Answer by WhovianGeek on Jan 3, 2012 12:01 PM
Well, I just took it in to the shop. Apparently, the errors had nothing to do with iTunes itself. I had some malware that had attached itself to my internet connection, collecting all my information. So now the operating system has to be re-installed. Fun fun. . . Anyways, thanks again."
I suggest you SCAN your system in Windows Safe Mode". Log on into Windows "Safe mode with networking", then go to CNET's Download.com to download a free version of MALWAREBYTE. Install and do the update immediately. Perform FULL SCAN and remove the Malware if it indeed finds any. Restart to regular Windows to let MALWAREBYTE remove those trace in the registry. Then try your iTunes again.
Currently Being ModeratedJan 20, 2012 5:30 PM (in response to wiclee)
I am having the same issue. Trying to resolve it I signed out of iTunes and now I cannot sign back in. It keeps saying cannot connect to iTunes. And I'm doing it from my iPhone. And it doesn't matter what type of Internet I'm using.
Currently Being ModeratedJan 20, 2012 6:51 PM (in response to laurax3)
itunes is down right now is updating servers try tmrw i called itunes
Currently Being ModeratedJan 20, 2012 6:55 PM (in response to laurax3)
itunes store is fine here, this evening.
Run the network diagnostics and copy/paste the results here.