8 Replies Latest reply: May 17, 2012 5:41 AM by rjcoops1
Michael Hyatt1 Level 1 Level 1 (0 points)

I have tried several times over the past two days to install iBooks Author. (Yes, I am running Lion, 10.7.2 and iTunes 10.5.3.)

 

When I click on install, the gear icon on the App store toolbar spins for a second, disappears, and then nothing happens.

 

What do I need to do to fix this, so I can install?


MacBook Air, Mac OS X (10.7.2)
  • 1. Re: Why Can't I Install iBooks Author?
    freediverx01 Level 1 Level 1 (40 points)

    If you're like me, you tried installing it early on after the annoucement when Apple's servers were getting hit pretty hard. The App Store seems stuck because the app already started downloading but hasn't finished installing. Apple should do something about this, since not everyone knows to check in the right place. The icon won't appear in your Applications folder until the installation is complete. It also won't come up in a Spotlight search.

     

    Here's the fix. Open LaunchPad and look for the iBooks Author icon on one of the screens. If it appears greyed out with a "paused" title, click it to resume downloading. Give it several minutes to download but once complete it should work fine.

     

    Hope this helps.

  • 2. Re: Why Can't I Install iBooks Author?
    The Tik-Tok Man Level 1 Level 1 (10 points)

    thanks for this! I have also been stuck in limbo for the last few days. If Apple made this little trick more user friendly we would not what is and what is not happening!

     

    Found my paused download in Launchpad. Thanks again.

  • 3. Re: Why Can't I Install iBooks Author?
    Michael Hyatt1 Level 1 Level 1 (0 points)

    Awesome! It says it has resumed downloading, though the progress meter is not yet making any progress. I'll let it run for a bit and see if it downloads. Thanks.

  • 4. Re: Why Can't I Install iBooks Author?
    freediverx01 Level 1 Level 1 (40 points)

    Yeah, they need to at least add some sort of messaging in the App Store to let the user know the app is pending download. Ideally, it would also let you know if the download is paused and take you automatically to the appropriate LauchPad screen.

     

    I think the oversight is due to the fact that app downloads are usually fairly quick and don't require further user interaction.

  • 5. Re: Why Can't I Install iBooks Author?
    Mark Seymour1 Level 1 Level 1 (80 points)

    Thanks. Never would've figured that out on my own (and I used to work for Apple).

    Now, what if the icon is grayed out and showing "Waiting"?

  • 6. Re: Why Can't I Install iBooks Author?
    K T Level 7 Level 7 (23,700 points)

    >Now, what if the icon is grayed out and showing "Waiting"?

     

    I see that if the network is down. Check it an if all is well that's under your immediate control, then the issue might be on the backend and all you can do is be patient/check later, etc.

  • 7. Re: Why Can't I Install iBooks Author?
    Mark Seymour1 Level 1 Level 1 (80 points)

    Still in 'Waiting' mode, not 'Paused'.

    Even for Apple, this is irritating...

  • 8. Re: Why Can't I Install iBooks Author?
    rjcoops1 Level 1 Level 1 (0 points)

    Hi

     

    I have the exact problem that Michael mentioned but when I go to Launch Pad the greyed out icon for ibooks author is not there. I am sure what you thought happened in Michael's case was exactly what happened to me. I saw ibooks start to install, then my computer hung and after trying everything I restarted. Now I cant see the icon in Launch Pad but the app store will not allow me to download ibook author it just spins for a few seconds and thats it. Any suggestions for what to do?

     

    Thanks so much.