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Why Can't I Install iBooks Author?

1818 Views 8 Replies Latest reply: May 17, 2012 5:41 AM by rjcoops1 RSS
Michael Hyatt1 Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 21, 2012 5:01 AM

I have tried several times over the past two days to install iBooks Author. (Yes, I am running Lion, 10.7.2 and iTunes 10.5.3.)

 

When I click on install, the gear icon on the App store toolbar spins for a second, disappears, and then nothing happens.

 

What do I need to do to fix this, so I can install?

MacBook Air, Mac OS X (10.7.2)
  • freediverx01 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 21, 2012 4:29 PM (in response to Michael Hyatt1)

    If you're like me, you tried installing it early on after the annoucement when Apple's servers were getting hit pretty hard. The App Store seems stuck because the app already started downloading but hasn't finished installing. Apple should do something about this, since not everyone knows to check in the right place. The icon won't appear in your Applications folder until the installation is complete. It also won't come up in a Spotlight search.

     

    Here's the fix. Open LaunchPad and look for the iBooks Author icon on one of the screens. If it appears greyed out with a "paused" title, click it to resume downloading. Give it several minutes to download but once complete it should work fine.

     

    Hope this helps.

  • The Tik-Tok Man Calculating status...
    Currently Being Moderated
    Jan 21, 2012 11:52 PM (in response to freediverx01)

    thanks for this! I have also been stuck in limbo for the last few days. If Apple made this little trick more user friendly we would not what is and what is not happening!

     

    Found my paused download in Launchpad. Thanks again.

  • freediverx01 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jan 22, 2012 6:10 AM (in response to The Tik-Tok Man)

    Yeah, they need to at least add some sort of messaging in the App Store to let the user know the app is pending download. Ideally, it would also let you know if the download is paused and take you automatically to the appropriate LauchPad screen.

     

    I think the oversight is due to the fact that app downloads are usually fairly quick and don't require further user interaction.

  • Mark Seymour1 Level 1 Level 1 (80 points)
    Currently Being Moderated
    Apr 23, 2012 8:01 AM (in response to Michael Hyatt1)

    Thanks. Never would've figured that out on my own (and I used to work for Apple).

    Now, what if the icon is grayed out and showing "Waiting"?

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Apr 23, 2012 10:57 AM (in response to Mark Seymour1)

    >Now, what if the icon is grayed out and showing "Waiting"?

     

    I see that if the network is down. Check it an if all is well that's under your immediate control, then the issue might be on the backend and all you can do is be patient/check later, etc.

  • Mark Seymour1 Level 1 Level 1 (80 points)
    Currently Being Moderated
    Apr 23, 2012 1:19 PM (in response to K T)

    Still in 'Waiting' mode, not 'Paused'.

    Even for Apple, this is irritating...

  • rjcoops1 Calculating status...
    Currently Being Moderated
    May 17, 2012 5:41 AM (in response to Michael Hyatt1)

    Hi

     

    I have the exact problem that Michael mentioned but when I go to Launch Pad the greyed out icon for ibooks author is not there. I am sure what you thought happened in Michael's case was exactly what happened to me. I saw ibooks start to install, then my computer hung and after trying everything I restarted. Now I cant see the icon in Launch Pad but the app store will not allow me to download ibook author it just spins for a few seconds and thats it. Any suggestions for what to do?

     

    Thanks so much.

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