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iPad Backup Encryption Password Nightmare

58686 Views 62 Replies Latest reply: Mar 17, 2014 6:56 PM by CWillison RSS Branched to a new discussion.
  • FixTheBackupSystem Calculating status...
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    Jan 15, 2012 10:46 PM (in response to Tom_Cheltenham_UK)

    Exactly, I didnt make a backup encryption, so now i have this glitch...

     

    I am also having the thing say it needs to restore so now im probably going to lose everything...

     

    So now i hate Apple.

  • FixTheBackupSystem Level 1 Level 1 (0 points)
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    Jan 15, 2012 10:58 PM (in response to FixTheBackupSystem)

    I REALLY hate Apple. I lost ALL of my data. The only good thing right now is I now have my password.

  • sportvixen Calculating status...
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    Jan 16, 2012 8:53 AM (in response to Tom_Cheltenham_UK)

    AGREED!!!  This is beyond ridiculous and Apple needs to fix it immediately!  Everyone understands the whole purpose of an encryption password.  Thank you!!  We don't need to keep hearing about it.  Unfortunately, there are a ton of people that never even set a password.  And there are a ton of people like me that use the same few passwords over and over again.  With that being said how in the sam h would I forget my password?!?!  I mean seriously?  There has got to be a way to fix this problem........

  • Lawrence Finch Level 7 Level 7 (24,530 points)
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    Jan 16, 2012 9:08 AM (in response to sportvixen)

    Everyone who has an encrypted backup either set a password or had one set by their Exchange administrator when they created a corporate Exchange email account on their phones. Backups do not get encrypted by accident.

  • sportvixen Level 1 Level 1 (0 points)
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    Jan 16, 2012 9:34 AM (in response to Lawrence Finch)

    Well, then someone needs to explain to me why i've tried the same cycle of passwords I always use and none of them work!  If anything there should be a way for the user to have the forgotten password option.  Yea yea defeats the whole point of encryption.  I can guarantee you I did not "forget" my password!  I literally use the same ones over and over again.  Probably not smart I know but it stops me from "forgetting" my password! 

  • sportvixen Level 1 Level 1 (0 points)
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    Jan 16, 2012 11:35 AM (in response to Tom_Cheltenham_UK)

    Thanks Tom!!  Yea I don't care how many points you have so long as you're giving me a solution to my problem.  Isn't the world just amazing now days?!?!  Can't own up to mistakes!!  My hopes aren't up anymore and it just ***** because we really need the text messages for a custody battle.  These are the only proof we have in writing against the other parent.  Now, without it we are probably going to lose and the kids' future are in real jeopardy.  Apple doesn't understand the extent of the problems that this is causing!!!

  • dgdapilot Calculating status...
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    Jan 22, 2012 11:26 AM (in response to sportvixen)

    I've got the same issue. I have a specific list of passwords that I use plus a password manager plus I don't recall ever setting the encryption on my backups.....yet here I am.

     

    This is BS on Apple's part. At the very least allow us a way to verify our identity to get the backup option deselcted so we can use iTunes backup going forward.

  • Zureen09 Calculating status...
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    Jan 23, 2012 6:38 PM (in response to Tom_Cheltenham_UK)

    I have the same issue..I have never back-up using iTunes before..only Time Machine but I have not set any password.

     

    I have problem with my iPad, just bougt it on 7th Jan.  The battery was depleted when it was 50% the night before.  When I charged it, little revolving circle appears and keeps on revolving.  I've tried hard reset using Home + Power Off Button for 10 seconds.  Apple logo appears and then that litle revolving circle again.  I can switch off the iPad either.  It keeps circling until the battery depleted again.

     

    I want to restore, but my back-up was encrypted.  I'm afraid I would be losing all my data.  Connecting it to iTunes does not prompt any error.

  • brazrugger83 Calculating status...
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    Jan 25, 2012 2:40 PM (in response to Tom_Cheltenham_UK)

    I had the same issue. My computer login password was the one it endup assigning  to the backup. Try that.

  • dgdapilot Level 1 Level 1 (0 points)
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    Jan 25, 2012 2:56 PM (in response to brazrugger83)

    Nope.

  • Lawrence Finch Level 7 Level 7 (24,530 points)
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    Jan 25, 2012 3:50 PM (in response to brazrugger83)

    brazrugger83 wrote:

     

    I had the same issue. My computer login password was the one it endup assigning  to the backup. Try that.

     

    "It" would have no way to assign your computer login password, because your login password is not stored anywhere on your computer. Instead a version of it that is one way encrypted (meaning that given the encrypted password you cannot find out the original password) is stored. So if the backup password is your login password you must have entered it. There is no other way it could have been assigned. You have just demonstrated that anyone with this problem actually entered the password, either without realizing it or forgetting they did so.

  • dgdapilot Level 1 Level 1 (0 points)
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    Jan 25, 2012 3:56 PM (in response to Lawrence Finch)

    Maybe he did for himself, but it proves nothing for the rest of us. Thanks Dick.

  • Lawrence Finch Level 7 Level 7 (24,530 points)
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    Jan 25, 2012 4:06 PM (in response to dgdapilot)

    From reading this and other threads, quite a few people eventually identified the password, and for all of them it was a familiar password (I've seen iTunes password, company domain password, previous domain password, login password, several personal passwords, phone unlock passcode, etc). All of the ones mentioned are stored securely (one-way encrypted), so in all of those cases they had to have been entered. While this doesn't prove it for everyone, it is a significant indication.

  • brazrugger83 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2012 4:32 PM (in response to Lawrence Finch)

    I actually have to change my login password every 90 per my company's system so even if I had put in the password and forgot, it wouldn't have been the same login password i used today.

     

    Although I do not understand why this was the case, i read it on another post and it helped me. I figured if people are in a dire situation and were willing to try then why not. It might help someone and at least is an attempt at a solution.

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