hirschhs
Level 1 (0 points)

Q: icloud space refund

I stupidly bought extra space in icloud before checking out what it could and (more importanly) couldn't do! Unlike other online storage services, it is extremely prescriptive and basically useless to me since I need to share files, don't want to use Outlook and need to upload all types of files. So.. can anyone resolve the apparently impossible matter of applying for a refund? I can't find a simple contact method which will get me to human being with whom to discuss this particular issue.

all advice gratefully recieved!

regards

steve h

Posted on Jan 29, 2012 6:19 PM

by Roger Wilmut1,Solvedanswer
Roger Wilmut1 Roger Wilmut1
Level 9 (78,461 points)
iTunes
A:

For the method of downgrading your storage please see

 

http://support.apple.com/kb/TS4009#StorageDowngrade

 

however their Terms and Conditions say: 'downgrades to your storage plan will take effect on the next annual billing date' and this is reiterated on the Help pages. Once page does suggest you can cancel immediately for a proportional refund but the link for intructions simply leads you to the same pages which state that the downgrade will take place on the next renewal date.

 

iCloud Support starts here: http://www.apple.com/support/icloud/contact/ - but will ask for a hardware serial number and you will presumably need AppleCare to proceed.

 

support.jpg

 

If you don't happen to have AppleCare as a result of a recent purchase of hardware it will probably cost you more to speak to them than to pay for the upgrade for the next year .

Posted on Jan 30, 2012 2:43 AM

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hirschhs

Q: icloud space refund

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  • Helpful answers

  • by Roger Wilmut1,Solvedanswer

    Roger Wilmut1 Roger Wilmut1 Jan 30, 2012 2:43 AM in response to hirschhs
    Level 9 (78,461 points)
    iTunes
    Jan 30, 2012 2:43 AM in response to hirschhs

    For the method of downgrading your storage please see

     

    http://support.apple.com/kb/TS4009#StorageDowngrade

     

    however their Terms and Conditions say: 'downgrades to your storage plan will take effect on the next annual billing date' and this is reiterated on the Help pages. Once page does suggest you can cancel immediately for a proportional refund but the link for intructions simply leads you to the same pages which state that the downgrade will take place on the next renewal date.

     

    iCloud Support starts here: http://www.apple.com/support/icloud/contact/ - but will ask for a hardware serial number and you will presumably need AppleCare to proceed.

     

    support.jpg

     

    If you don't happen to have AppleCare as a result of a recent purchase of hardware it will probably cost you more to speak to them than to pay for the upgrade for the next year .

  • by hirschhs,

    hirschhs hirschhs Jan 30, 2012 3:29 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Jan 30, 2012 3:29 AM in response to Roger Wilmut1

    Thanks Roger, that's kind of what I had found. It has become now a matter of principle since one should be ale to cancel a purchase within a reasonable period but Apple seem to be above that kind of normality.

    I'll get there in the end... ;-)