HT2954: Mac OS X v10.5: Setting up Mail, troubleshooting Mail issues

Learn about Mac OS X v10.5: Setting up Mail, troubleshooting Mail issues
orchard102

Q: Can't delete emails by highlighting and clicking delete in toolbar. The email goes grey and doesn't delete?!

Suddenly can't delete emails by highlighting and hitting delete on toolbar. The emails go grey and don't disappear?!

iMac, Mac OS X (10.5.8)

Posted on Jan 30, 2012 5:47 AM

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Q: Can't delete emails by highlighting and clicking delete in toolbar. The email goes grey and doesn't delete?!

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  • by BDAqua,

    BDAqua BDAqua Jan 30, 2012 10:37 AM in response to orchard102
    Level 10 (123,501 points)
    Jan 30, 2012 10:37 AM in response to orchard102

    Not certain, but this can fix myriad Mail problems...

     

    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.

     

    Move this Folder to the Desktop...

     

    /Users/YourUserName/Library/Caches/Mail/

     

    Move this file to the Desktop...

     

    /Users/YourUserName/Library/Mail/Envelope Index

     

    Reboot.

     

    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...

     

    /Users/YourUserName/Library/Mail/MessageRules.plist

     

    /Users/YourUserName/Library/Mail/MessageRules.plist.backup

     

    Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

  • by alan78,

    alan78 alan78 Mar 12, 2014 1:55 PM in response to BDAqua
    Level 1 (0 points)
    Mar 12, 2014 1:55 PM in response to BDAqua

    My problem was similar: Whatever messages I deleted from whatever mailbox/server, they always 'came back' after reopening mail. I moved (deleted)

         /Users/YourUserName/Library/Caches/com.apple.mail

     

    and that soved my problem. I am running OSX 10.9.2

  • by BDAqua,

    BDAqua BDAqua Mar 13, 2014 10:37 AM in response to alan78
    Level 10 (123,501 points)
    Mar 13, 2014 10:37 AM in response to alan78

    Thanks for the report!