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How to turn off the Backup encryption?

11559 Views 6 Replies Latest reply: Feb 5, 2013 3:23 PM by shanemcx RSS
mitchelljb Calculating status...
Currently Being Moderated
Apr 4, 2011 11:55 AM
Hi all,

Anyone know how to disable the backup encryption in itunes?
The option is grayed out.
I still know the password but i want to disable this.

Any know how to do this without setting the iphone up as a new one?
Thanks
MACBOOK, Mac OS X (10.6)
  • Missy L Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jan 30, 2012 7:14 PM (in response to mitchelljb)

    Hi, Mitch,

     

    I have the same problem i.e. I want to turn off the encryption (I swear Apple did this by default one day when I was trying to sync - it just popped up and asked me for a password), but the option is grayed out even when connected to another computer.

     

    I have the password but I simply want to turn encryption off. Can anyone help? I am puzzled why the option to untick the box to encryption is grayed out all the time.

  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    Jan 30, 2012 7:50 PM (in response to Missy L)

    Missy,

     

    If you have an exchange account, especially from your employer, they have installed a profile for their safety that prohibits backups that are not encrypted.  In this case, the only way to not encrypt your backup is to delete your exchange account.

  • shanemcx Calculating status...
    Currently Being Moderated
    Sep 28, 2012 2:06 PM (in response to gdgmacguy)

    @gdgmacguy. That's one reason this can happen. Another reason is if you connected to a corporate Wi-Fi network. There are other scenarios, but they all involve getting corporate certificates onto your iPad. Here's how you fix it:

     

    Go to Settings!General and look at or scroll down to the bottom. If you have an option called "Profiles" here, this is your problem. Choose Profiles and then choose "Remove" on each one. When they're all gone you'll be able to backup without a password, though you may need to enter it one more time (at least I did).

     

    The downside of this is that you will no longer be able to access those corporate resources for which you originally obtained the "profile" certificates. Re-obtaining those certs will re-enable password protection of your backups.

  • monkey paw Level 1 Level 1 (45 points)
    Currently Being Moderated
    Feb 5, 2013 10:41 AM (in response to shanemcx)

    Thank you for this explanation!  I was scouring the web and couldn't find anyone having this problem.  Like Missy, I was confused why I didn't have an option not to encrypt my backups.  But, I do have corporate profiles on mine that require a lock screen password, etc so that's most certainly the reason.

  • shanemcx Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2013 3:23 PM (in response to monkey paw)

    Glad to help. It took me a while to get it figured out, too.

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