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Parallels not starting

9050 Views 15 Replies Latest reply: Feb 27, 2013 4:20 AM by tarafromwa RSS
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tarafromwa Calculating status...
Currently Being Moderated
Jan 31, 2012 1:01 AM

I have tried updating Mac (os 10.5.8) and my current version of Parallels is the latest, but still can not access parallels.  Still get the same message as below:

 

Your virtual machine may run slow because virtualization support is disabled on your Mac.

For optimal performance, please enable hardware virtualization support in your Mac's firmware

 

after clicking ok, I get this message,

Unable to load the Parallels driver.

Restart your Mac and try again.

 

I have tried the above and this does not work either.  Please help.

 

Thanks a bunch

iMac, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jan 31, 2012 11:17 AM (in response to tarafromwa)

    Hi Tara,

     

    Could you maybe only have a Core Duo & not a Core 2 Duo?

     

    Hardware Requirements
    • A Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor.
    • Minimum 2 GB of memory (4 GB of memory is recommended to run Windows 7 in a virtual machine or if your host OS is Lion)
    • About 500 MB of disk space on the boot volume (Macintosh HD) for Parallels Desktop installation.
    • About 15 GB of disk space for each virtual machine.
    Software Requirements
    • Mac OS X Lion 10.7
    • Mac OS X Snow Leopard 10.6.3 or later
    • Mac OS X Leopard v10.5.8 or later

    So we know more about it...

     

    At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...

     

    Hardware Overview:

     

    Model Name: iMac

    Model Identifier: iMac7,1

    Processor Name: Intel Core 2 Duo

    Processor Speed: 2.4 GHz

    Number Of Processors: 1

    Total Number Of Cores: 2

    L2 Cache: 4 MB

    Memory: 6 GB

    Bus Speed: 800 MHz

    Boot ROM Version: IM71.007A.B03

    SMC Version (system): 1.21f4

  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jan 31, 2012 4:29 PM (in response to tarafromwa)

    Will have to try to investigate later tonight when I'm on my iMac, which version of Parallels is it you have?

  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jan 31, 2012 7:42 PM (in response to tarafromwa)

    Forgot to ask, has it ever run on this Mac before?

     

     

    APPLIES TO:
    • Parallels Desktop 6 for Mac

    Symptoms

    I get one of the following error messages when trying to start Parallels Desktop for Mac 6 after upgrading Mac OS X to Lion:

     

     

    or

     

     

     

    Resolution

    Please update your Parallels Desktop 6 to the latest build 12094

     

    Use the steps from this article to download and install it.

     

     

    http://kb.parallels.com/111693

  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jan 31, 2012 10:05 PM (in response to tarafromwa)

    Don't check for updates, get it manually...

     

     

    http://www.parallels.com/download/desktop/

     

    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when complete, & apply that download.

  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Jan 31, 2012 10:30 PM (in response to tarafromwa)

    Tara, don't feel bad or hesitate to ask, we need this to really be able to help.

     

    First do the SAfe Boot, or even this.

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)

    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair. Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • BDAqua Level 10 Level 10 (114,705 points)
    Currently Being Moderated
    Feb 1, 2012 12:12 AM (in response to tarafromwa)

    Great work Tara, I think you nailed it!

     

    Tough to tell what it was, but reboots themselves sometimes solves lots of things.

  • Andy111 Calculating status...
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    May 31, 2012 12:24 PM (in response to tarafromwa)

    Same problem with Parallels 6, Build 6.0.12106 running on an old MacPro (1,1) with OS 10.5.8.

    Reboot the OS -> no change.

    Run Disk Utility and fix permissions -> no change.

    Reboot in single user mode, run applejack, reboot -> problem fixed.

  • Websquirrel Calculating status...
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    Feb 27, 2013 3:00 AM (in response to Andy111)

    Andy111 wrote:

     

    Reboot in single user mode, run applejack, reboot -> problem fixed.

     

    Could you please explain that a little bit more in detail? I just don't know what to do, but I have exactly the same issue as already described by tara and you!

     

    Mac OSX 10.5.0

    MacBook 5,1

    Parallels Desktop 6 Build 6.0.12106

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