1 2 Previous Next 25 Replies Latest reply: Jun 12, 2013 11:52 AM by Arderr
brent654 Level 1 Level 1 (0 points)

I have two Exchange accounts that I need to keep separate. I cannot figure out how to get iOS to not send ALL outbound emails through one of the accounts. If I'm in Exchange account "A", I want outbound emails to go out through A... if in B, then B. This use to work fine but now all outbound email goes through account A.

 

In the email, I can set the account, but regardless of the account I choose, it always goes out from account "A".

 

Any thoughts on how to solve?


iPhone 4S, iOS 5.0.1
  • 1. Re: iPhone uses wrong exchange account for outbound email
    MessagingTech Level 1 Level 1 (40 points)

    Under Settings>Mail,Contacts,Calendar change the default account to the one you want to always send email form.  You can change it on an individual basis to send emails from the other account if you need/want to

  • 2. Re: iPhone uses wrong exchange account for outbound email
    brent654 Level 1 Level 1 (0 points)

    Unfortunately, that doesn't solve it. That only sets the default mail account for other programs. The issue I'm having is regardless of which account I choose to send the outbound email through, it always goes out the same account. FYI... I have the same setup on my iPad and it works correctly. I also just did a factory reset on my iPhone, setup the two Exchange accounts and I'm still having the same issue.

  • 3. Re: iPhone uses wrong exchange account for outbound email
    MessagingTech Level 1 Level 1 (40 points)

    So when you go into the Sent Mail for the sent from account (assuming the wrong account) that email is in there? 

  • 4. Re: iPhone uses wrong exchange account for outbound email
    brent654 Level 1 Level 1 (0 points)

    Correct. It is in the wrong account. So if I'm in account A and reply, the sent email is in account B.

  • 5. Re: iPhone uses wrong exchange account for outbound email
    brent654 Level 1 Level 1 (0 points)

    Just to add to the last comment, if I'm in B, the replay is in B. Outbound is always the same account.

  • 6. Re: iPhone uses wrong exchange account for outbound email
    MessagingTech Level 1 Level 1 (40 points)

    Are you using the combined inbox view or are you going into Inbox A, composing the messaging and it still goes into the sent folder of mailbox B?  Have you also checked the sent folder in exchange and is the message still in the wrong sent box?

  • 7. Re: iPhone uses wrong exchange account for outbound email
    brent654 Level 1 Level 1 (0 points)

    I'm not in the combined view and I have checked the sent folder in Exchange. It truely went out via the wrong account.

  • 8. Re: iPhone uses wrong exchange account for outbound email
    sebas71 Level 1 Level 1 (0 points)

    I had the same issue just now.. Couldn't figure out what went wrong.

     

    I have two accounts, one of them being gmail. All my outbound mail was being sent from that account even though all my settings were correct. I even switched off all alternative smtp servers (for each account) to be sure.

     

    Then I remembered I recently changed my other account's mailbox password. When checking I discovered I only adjusted the pop3 password accordingly (since it's more visible when you dive into your mailbox settings on iPhone). I never thought of checking the smtp settings. That did it for me..

     

    Hope this helps..

     

    iPhone 3GS iOS5

  • 9. Re: iPhone uses wrong exchange account for outbound email
    Jason_Ward Level 1 Level 1 (0 points)

    When typing an email (replying or whatever) you will see the "Cc/Bcc, From" field at the top of the message.  If you tap on that field it will expand letting you see each of those individual areas.  The "From" portion will be automatically popluated with the default account.  If you tap on it you will be provided with a list of all of the available accounts that the phone has configured.

     

    Choose the account you want the email to originate from and enjoy the rest of your day.

  • 10. Re: iPhone uses wrong exchange account for outbound email
    brent654 Level 1 Level 1 (0 points)

    I'm aware of that option, and regardless of which account I selected, it always went out through the same account (if I selected account "A", it went out via account "A" and if I selected "B", it still went out from account "A".

     

    But, after upgrading to 5.1, the issue is fixed.

  • 11. Re: iPhone uses wrong exchange account for outbound email
    brunsona Level 1 Level 1 (5 points)

    Same problem here, same situation - two accounts on one iPhone. No matter which acct used for sending all outbound emails had account "A" for address. I checked all the options in settings and in the email send for choosing the correct account but all email was delivered from "A" no matter what.

     

    I discovered that the default "A" account was setup for SMTP but the "B" account did not have SMTP validated. It showed a password but it also showed account "A" as a secondary SMTP server.

     

    I took account "A" off account "B" as a secondary SMTP server. The next email sent from "B" required a password. When I opened settings, completed the password for "B" and the SMTP server validated.

     

    Now email sent from "A" is delivered from "A", email from "B" is delivered from "B".

     

    Thanks for pointing me to the solution!

  • 12. Re: iPhone uses wrong exchange account for outbound email
    Lisa88c Level 1 Level 1 (0 points)

    I am having the same issues also. When I send an email from my account A  (Exchange email account) a copy of the email is now being saved to the sent folder of my Hotmail Exchange sent folder and not to the account A folder.   The default account under settings is set to Account A. 

     

    The only way I can ensure that a copy of my email is saved to the correct account folder is to ensure to deactivate my hotmail account before sending an email from my Account A.

     

    Is there a way to fix this issue so that copies of sent emails are saved in the "sent folder" of the account they are sent from.

  • 13. Re: iPhone uses wrong exchange account for outbound email
    Becca D Level 1 Level 1 (0 points)

    I am having the same issue. I called apple support and they seemed unaware of this problem. I have to disable a gmail account to send emails through my work email acocunt, otherwise the emails will be sent from my personal gmail acocunt. The problem is embarassing on a professional level. I have attempted to resolove the issue with the suggestions above but nothing is working. My phone is updated.

    One strange thing I noticed, despite making my work email the default address, the phone has determined that  my personal gmail account is the "home" email address- strange as the address is not associated with any contacts in my address book etc. Dont know why the phone would designate the acct as home.

    My phone is a 4S and brand new, I previously had a 4 and NEVER had any issues.

  • 14. Re: iPhone uses wrong exchange account for outbound email
    RaslDasl2 Level 1 Level 1 (0 points)

    I'm having the same issue since I added an Outlook.com address. The problem may stem from the fact that my Microsoft ID is my gMail address. I think the phone is confused because the login ID for both gMail and Outlook.com is the same.

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