-
All replies
-
Helpful answers
-
Feb 1, 2012 11:53 AM in response to DrNoirby Fuse7777,I have just had the same! Had to change my passwords on my apple Id. What is going on? Has there been a security breach or what?
-
Feb 1, 2012 11:55 AM in response to dalefromwaby dalefromwa,Follow-up-
Sent an email to address: itunesstoresupport@apple.com (thanks LizNDale), they got back to me within one hour and re-enabled itunes ID.
Happy Camper
-
Feb 1, 2012 9:59 PM in response to dalefromwaby JimBurd,I , too, sent e-mail to that address. Here is the reply that I received:
Before I begin addressing your issue, I would like to mention that we at iTunes are working together in order to assist our customers as soon as possible. I wanted to provide you with the best customer service.
Before I begin addressing your issue, I would like to mention that we at iTunes are working together in order to assist our customers as soon as possible. I wanted to provide you with the best customer service.
With that being said, I'm sorry to hear that you are having issues with you account on the iPhone. My name is Shabana and I can certainly understand how this could be disappointing for you, please be assured that I'm happy to help.
Your request for assistance has reached iTunes Store Customer Support Jim, which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content. Although this team does not offer technical support for iPhone, I'm happy to guide you to our tech support team.
Jim, please call our AppleCare technical support team at the following number 1*800*692*7753. A technical Advisor will be able to help you one on one with this issue over the phone and resolve it.
I sincerely hope I have addressed this issue to your satisfaction. Jim, thank you so much for your email and cooperation. Please know that your business is greatly appreciated to the iTunes Store. It has been more than a pleasure assisting you. Feel free to reply with anymore questions or concerns you may have, and we will be more than happy to help. Thank you for choosing iTunes and have a great day.
So ... I got no love at all. This is not a technical issue!! I'm going to reply and see what the guy has to say for himself. I'll probably just open another case by sending a new e-mail to the same address.
Sadly, my daughter has a completely different, unrealted account. She told me yesterday that she had just uploaded $50 worth of gift cards to her account, and then when she went to use the account her iPad told her that her account was locked. Grr ... !
-
Feb 1, 2012 10:52 PM in response to JimBurdby JimBurd,Well, my phone is now fixed. No thanks to Apple or iTunes. I did a power-cycle of my iPhone, but looking back, I'm not sure that it was needed. What seems to be needed, is to use the "proper" Apple ID.
I had noted several times that Apple (and/or iTunes) is schizophrenic. I have an Apple ID of "jimburd" and it has one password, and I can also log in via my e-mail address but this requires a different password. On my iPhone, under Settings, I clicked on Store and it showed my Apple ID as my e-mail address. On this screen, if I touch my Apple ID, it would prompt me for a password and I would enter the password for my e-mail address, and it would let me in and display my account details.
If I entered the same password while trying to upgrade an App in the App Store, I would be told my Apple ID was disabled.
I was wondering, why does the Apple ID show my e-mail address, instead of the Apple ID? I then power-cycled my phone. When I powered it back up, I went back to the same Settings / Store / Apple ID and I saw the e-mail address still showing as my Apple ID. So, I told it to log me out of that ID and to log in as "jimburd". At that point, I could now download apps.
I went back and forth several more times. I can change the Apple ID to my e-mail address, and it will accept my password and change the ID and display my account details. But I cannot download Apps. When I change it back to me "jimburd" Apple ID, everything works just fine.
As far as I can tell, the account details shown under each account are identical. As far as I am concerned, this should be just one account.
-
Feb 2, 2012 9:50 AM in response to JimBurdby JimBurd,Well, I've heard back from iTunes again. This time the person acknowledged that I appear to have two separate accounts, and they directed me to try changing the account in my iPhone to use the Apple ID of "jimburd". Which is, of course, what I had already figured out last night. I've asked if these two accounts can be combined and had the broken one deleted so that this does not happen again.
-
Feb 2, 2012 10:02 AM in response to JimBurdby Chris CA,JimBurd wrote:
I've asked if these two accounts can be combined
They can't.
-
Feb 4, 2012 9:32 AM in response to CaptOzoneby allyrags,I'm having the same exact issue! So frustrating.
-
Feb 6, 2012 7:16 PM in response to DrNoirby SyntaxErr00r,I have been having this same problem for a couple of months. I did have an unwanted charge on my account a couple of months ago but that was resolved and I got my money back but after two password changes and half a dozen emails nobody has done a thing to help me get my account turned back on.
It still says "Your apple ID has been disabled" when I try to even update free applications.
It's annoying as ****.
-
Feb 11, 2012 11:26 AM in response to Chris CAby jakedoherty,Yeah, Chris you seem unhappy and sarcastic. My colleague had this problem, so He made an appointment, in person, @ the apple store. They helped him phrase his communication in his email to be more concise. It was answered faster. I think it was a case of the person's style of language not prompting attention. Not that that is this particular problem, but try getting expert help at the store anyway... And if they behave like Chris CA, be polite and ask someone else.
-
Feb 11, 2012 3:23 PM in response to jakedohertyby Chris CA,"Yeah, Chris you seem unhappy and sarcastic"
Not sure what this is about.
Accounts cannot be combined no matter how "concise" you ask.
-
Feb 16, 2012 4:03 PM in response to DrNoirby krisytan,My account had the same issue. "Your Apple ID has been disabled." I emailed itunesstoresupport@apple.com around 8:30PM with the exact error as the subject line. I got an automated response immediately saying they would get back to me within 24 hours. At 3:48AM saying it was reactivated (provided copy of email below). I also spoke with someone over the phone and they'd said they have to re-enable each account manually, which explains why even though my charges were cleared they hadn't fixed the account yet. Hope this helps some of you!
Partial email from Apple:
"Dear Kristan,
Welcome to iTunes Store Customer Support. My name is Siyad. I'm glad to assist you today.
I understand that your iTunes Store account was disabled due to a chargeback from PayPal. Those charges have been cleared, so I have reenabled your account. You should now be able to sign in to the iTunes Store using your account name and password." The rest of the email advised me to reset my password afterward. Problem solved!
-
Feb 19, 2012 8:12 AM in response to aohusby dedepanarisi,I know this doesn't help but there are millions of people having the same problem. I am too.
-
Feb 19, 2012 10:54 AM in response to dedepanarisiby Chris CA,dedepanarisi wrote:
I know this doesn't help but there are millions of people having the same problem.
Millions? Really? Whare did you get this number?
I am too.
So how did you sort it out? (look at the post directly above yours...)
-
Feb 20, 2012 9:25 AM in response to henryfromplacentiaby donofrio,Finally something constructive! This solved my "Apple ID has been disabled" problem.
thank you!!
-
Feb 20, 2012 1:45 PM in response to DrNoirby diesel1212,I had the same problem - I guess my store is: my credit card was stolen from a merchant's database (I was notified by the online store) which was used in my app store. The hacker (or whoever got my cc info) made a few app store purchases which of course were disputed by me. Two months later, Apple found out my account was also linked to that cc and disabled my apple ID. I sent Apple a few emails unaware of the isue in the first email, made an explanation of the situation in the second and in a few hours I got an email from apple. Allen was very helpful and responsive and quickly helped me solved the issue (within 24 hours). So my suggestion is, try to think of what's going on (in my case the cc issue), explain it well which may save some time from both sides, and it will be OK.
Good luck to you all.