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scott491

Q: My wife did a restore on our computer that made me lose my acct information. is there any way to restore it so i can access all the info i had?

my wife did a restore on our computer that lost my acct info i need to figure out how to access my info or restore my acct. not sure

iPod classic, computer is a compac about 10+yrs.

Posted on Feb 1, 2012 12:54 PM

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Q: My wife did a restore on our computer that made me lose my acct information. is there any way to restore it so i can access all th ... more

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  • by roaminggnome,Helpful

    roaminggnome roaminggnome Feb 1, 2012 12:55 PM in response to scott491
    Level 10 (97,194 points)
    Feb 1, 2012 12:55 PM in response to scott491

    What account?

     

    Use your backup copy of your computer to put everything back.

  • by varjak paw,Helpful

    varjak paw varjak paw Feb 1, 2012 12:56 PM in response to scott491
    Level 10 (169,883 points)
    Feb 1, 2012 12:56 PM in response to scott491

    What sort of account information? Account information to or for what? And what operating system is your computer running? You posted in the Mac OS X forum, but your profile indicatest that you have a Compaq which would imply Windows.

     

    We really need more specifics before anyone can offer much in the way of advice.

     

    Regards.

  • by scott491,

    scott491 scott491 Feb 1, 2012 2:32 PM in response to roaminggnome
    Level 1 (0 points)
    Feb 1, 2012 2:32 PM in response to roaminggnome

    yeah im actually the wife--i am trying to get info back like my husbands acct that he had on itunes, but i don't know how and it costs 29 to get help from apple b/c the warranty is gone.

  • by scott491,

    scott491 scott491 Feb 1, 2012 2:36 PM in response to varjak paw
    Level 1 (0 points)
    Feb 1, 2012 2:36 PM in response to varjak paw

    yeah i am the wife that did a restore we do have windows but i didn't know what to click on for the type of computer. the leopards sounded good. the acct is for itunes and when i did the restore b/c bad sites were unable to take off i restarted the whole computer and when my husband tried to get back on his itune acct it would not activate-- No i did not put anything on backup i just pressed buttons and thought a restart would help oops.

  • by scott491,

    scott491 scott491 Feb 1, 2012 2:37 PM in response to roaminggnome
    Level 1 (0 points)
    Feb 1, 2012 2:37 PM in response to roaminggnome

    i don't have backup--the problem is the itunes acct not activating back to where it was before

  • by varjak paw,

    varjak paw varjak paw Feb 1, 2012 2:50 PM in response to scott491
    Level 10 (169,883 points)
    Feb 1, 2012 2:50 PM in response to scott491

    Sorry, but I still don't understand what "account" you're referring to or what you're trying to recover. If you mean the iTunes Store, your husband should be able to just sign in using his normal user ID and password for the Store. If you mean the content purchased from the iTunes Store, with the exception of movies and audiobooks he should be able to just download it again:

     

    http://support.apple.com/kb/ht2519

     

    If that's still not what you mean, you'll need to clarify further, or have your husband post and explain what the problem is.

     

    Regards.

     

    By the way, there is a forum for iTunes for Windows:

     

    https://discussions.apple.com/community/itunes/itunes_for_windows

     

    It's usually most effective if you post in the correct forum. Otherwise people can easily become confused, particularly when your explanation of the problem is, shall we say, less than complete.