My account was hacked from a unauthorized pc on Feb 26, 2012. I don't understand why apple allowed $40 purchase from a unauthorized pc! I think apple should look in to their authentication process once again.
My account hacked yesterday, chinese app from an unauthorised device, why do they let that happen - cleared out remains of a £25 gift card... once i found how to contact apple they locked my account and refunded, despite me changing passwords it got hacked again for an in-app purchase. Crazy - seems they just refund rather than deal with the issue but then with $100bn in the bank may be they can afford to. I however expect more - they will lose customers/advocates of mac...
Password now changed 3 times since this started as account keeps getting locked. pain in the rear end.
Apple please read and take note!
I am not holding my breath.
My account was just hacked as well on April 13th. Someone downloaded KingdomsQuest like six times. One charge for $16 and one charge for $43. Apple sure doesn't make it easy to get your money back. Not even a phone number to call. Only web based. Good thing that it was linked to my paypal account and I received a notification. I only use the store for my itouch to download free apps.
My account was hacked yesterday in a bizarre fashion, and I'm still trying to sort out the mess.
1) Received a couple of notifications from Apple as follows:
Your Apple ID, matttlandia, was just used to make a purchase in 快乐棋牌 from the App Store on a computer or device that had not previously been associated with that Apple ID.
2) Received emails from Apple detailing purchases made of something in Chinese? characters. A number of purchases made. Here's an example receipt:
Item Seller Type Unit Price 快乐棋牌, 800,000游戏币
Report a Problem
浙江亿进科技有限公司 In App Purchase $51.99
3) I logged into iTunes and discovered that my iTunes country had been set to Australia, a credit card not my own was being used (a MasterCard and I don't own a mastercard), and my address and phone had been set to an Australian address.
4) Reset my password with Apple, updated my information in ITunes. Took a minute to figure out, but at least I seem to have control of my account again.
I seem to have control of my account again, but these questions remain:
How did they input new billing information and a new home country, without me knowing?
How did they hack my account in the first place?
Why did they input someone elses CC # instead of just charging the purchases to me?
How do I prevent this from happening again?
Currently Being ModeratedApr 18, 2012 11:17 AM (in response to mattlandia)
1) It could be that they changed the credit card on file so they could change countries, or it could be that they were able to make purchases of foreign named items within your iTunes Store - there are some out there from what I've heard.
2) They usually get access to your information through phishing e-mails you receive or by malware on your computer. The same way they'd get your information to hack your bank account, or otherwise. Usually, there is a good chance they also may have access to your e-mail now and that's a good way they can get access to your account. I'd go change any and all major passwords (including your e-mail address associated with your AppleID) just to be on the safe side. Thankfully, though, they didn't get the information from Apple or Apple's systems. They can't even get your CC from Apple, since it only shows the last four digits of it in the iTunes Store or otherwise - never the full CC.
3) And look back up to reason 1. If they changed the credit card on the account, it was so they could change countries. It makes it easier for them to be able to use other people's compromised information and make it harder to trace back where the unauthorized charges came from.
4) To prevent this from happening again, first contact iTunes Store support through expresslane.apple.com. After you do that, they will provide you with some articles on how to watch out for phishing e-mails and whatnot. It's good information, and they can also look into these charges for you - as far as possibly restoring your account back to your country and information and such.
Hope all of this helps!
Currently Being ModeratedApr 20, 2012 6:33 AM (in response to mattlandia)
This exact thing happened to me this morning, with the Mastercard and all, but the address was Iowa, US.
I managed to change my password, but I cannot seem to get to change the Security questions. I sent a request to reset by email, but the email is not coming. Any suggestions?
Currently Being ModeratedMay 6, 2012 1:25 PM (in response to jasonferreira)
Put me down for the hacked iTunes account as well yesterday.
At first, I received a warning e-mail from Apple that my Apple ID was used to download Apps from a device that wasn't previously associated with my ID. I could not respond right away due to no access to internet, the following day, I start receiving purchasing receipts from App Store and now my pre-paid balance turned into $0.00 -- Scary, eh?
Wrote to iTunes. Awaitging responce.