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Seagate FreeAgent GoFlex Desk frustration

81597 Views 184 Replies Latest reply: Dec 7, 2013 7:28 PM by hwmd RSS
  • Randy Knowles Level 1 Level 1 (45 points)
    Currently Being Moderated
    Jan 30, 2012 4:22 PM (in response to Peter Honeyman)

    Peter -

     

       That is extremely illuminating!  Thanks for the details that pin down the exact source of the problem.  I'm assuming that you did an install of the Seagate software following the new drive instructions? From your description sounds like those Seagate drivers wound up on your internal (System boot) hard drive.

     

       To summarize your experience, the USB 3.0 STAC2000100 drive works just fine on Macs out of the box, and the Seagate software should NOT be installed.  This is different from the Mac specific drive, STBC2000100, where installing the additional Seagate software does not cause any problems (my drive). 

     

       I'm wrirting an article for my local Macintosh User Group (MUG) and I greatly appreciate the benefit of your hands-on experince.  Glad all is well now on your end. 

     

       - Randy

  • Randy Knowles Level 1 Level 1 (45 points)

    george -

     

       To Partition or not to Partition, that is the question ....   Just kidding.  Its really just a matter of personal preference, so if you want to keep the drive as it came with a single partition, that is just fine.  Sorry I lost you on my details about keeping old Time Machine backups.  Since you just want to start Time Machine over from today, forget all of the confusing junk!!  LOL

     

       I'm delighted you got your new drive this afternoon and, for your trouble, they upped it to 3TB!  Cool beans that's working well right out of the box.  Looking forward to hearing back from you that all remains well ....

     

       - Randy

  • georgefromcoffeyville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 31, 2012 11:12 AM (in response to Randy Knowles)

    Randy, Peter and to everyone following this post:

    I am almost at the 24 hour point with the Seagate GoFlex Desk for Mac with out any problem what so ever!

    The sleep cycle, and evereything else seems to be working as promised.

    Knock on wood!

    I will keeep all informed.

    George

  • Randy Knowles Level 1 Level 1 (45 points)

    EXCELLENT to hear george!!!

  • georgefromcoffeyville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2012 7:47 AM (in response to Randy Knowles)

    Here we are another day with no problems what so ever!

    Everything is working great!

    george

  • SuperSizeIt Level 3 Level 3 (570 points)

    I returned mine to Seagate and they will send me a replacement "GoFlex Desk for Mac". This one they say is 100% compatible and respects the disk spin down behaviour without disconnecting itself from the Mac or turning off by itself.  Looks like its working for you so I hope this one works exactly as my other drives.

  • georgefromcoffeyville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 2, 2012 9:00 AM (in response to SuperSizeIt)

    SuperSizeIt, I certainly hope your experience is the same as mine.

    Just a heads up, I did not install any thing from the Seagate drive. 

    The tech support person said that everything was already on the GoFlex Desk for Mac.

    Goodluck,

    george

  • georgefromcoffeyville Level 1 Level 1 (0 points)

    I wonder if everyone having the same problems should ask Seagate to replace all these drives with the Mac specific drive? It seems to me as this is a Seagate problem!

    george

  • phcreinhar Calculating status...
    Currently Being Moderated
    Feb 5, 2012 3:15 PM (in response to Bill Fant1)

    What is the number to call to contact Seagate for a replacement?  I looked on their website and could not find one.

  • georgefromcoffeyville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2012 4:25 AM (in response to phcreinhar)

    Heere we are February 6 everything is still running somothly!

    No problems that I am aware of.

    Phcreinhar, I just slicked on support, the tech support.

    My experience may not be the same as yours, my drive was still under warranty!

    Good luck.

    george

  • SuperSizeIt Level 3 Level 3 (570 points)
    Currently Being Moderated
    Feb 6, 2012 7:24 AM (in response to phcreinhar)

    Go to their site and use the online chat to get to a warranty person. From there he/she can then give you the RMA number and can start the process. Their number is on the contact link which is all over the site.

  • Peter Honeyman Level 1 Level 1 (5 points)

    I don't think the problems have anything to do with the drives — it's the drivers!

     

    Since purging my computer of Seagate drivers, I have had no problems with my 2 TB drive.

  • georgefromcoffeyville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2012 9:19 AM (in response to Peter Honeyman)

    Peter, you may be right, as I said in my post, I did not install anything when I received the new drive, I wanted to install the program, but did not know how to do that without installing the drivers.

  • georgefromcoffeyville Level 1 Level 1 (0 points)

    phcreinhar,      I just now located the seagate phone number I used, hope this helps:

     

    1-800-732-4283

     

    You need tech support - at least that is where I started.

    george

  • macfanjay Calculating status...
    Currently Being Moderated
    Feb 8, 2012 7:53 AM (in response to Bill Fant1)

    Having the same issues with 2 different drives. One 2TB and one 3TB STAC versions.

    It isnt a sleep issue as I have tried all sorts of keepalives. Both connected via USB, no hub involved.

     

    I just tried Peter's "Destroy all Seagate files" approach and I am moveing about 1.6TB from one drive to the other.

     

    I am guessing this is a very good test of this approach since both drives were having issues. My only  potential issue is that one of the drives is NTFS (2TB) the other is Mac formatted (3TB). If I can get it all copied I will reformat the NTFS drive to Mac Journaled.

     

    I will let you know if it works. So far 100GB copied with no crashes, which is more than I have been able to do in 2 days, fingers crossed.

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