9 Replies Latest reply: Feb 12, 2012 3:38 PM by Kenneth Finton1
Doug Wade Level 1 Level 1 (15 points)

After the Apple security update 2012-001 the following no longer works on my iMac:

 

- Apple Works

- Silverfast SE v6.6.2r5 scanner software for my Plustek OpticFilm 7600i film scanner.

 

For me these 2 (and I'll bet there are other issues) problems are critical.

  • 1. Re: Security Update 2012-001 serious issues
    Syd Rodocker Level 2 Level 2 (180 points)

    Doug;

    I have an older version of Photoshop (v.8) that no longer works properly.  I can't save changes to an existing or new Photoshop document.  Big problem!

     

    Syd Rodocker

    iTunes U Administrator

    Tennessee State Department of Education

    Tennessee's Electronic Learning Center

  • 2. Re: Security Update 2012-001 serious issues
    Daniel Feldman Level 1 Level 1 (50 points)

    Howdy,

     

    Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.

     

     

    I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.

     

     

    You might wish to read:

    http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012

     

     

    If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".

     

    Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.

     

     

    --

     

     

    Time Machine restore: http://support.apple.com/kb/ht1427

    If you are restoring a backup made by a Mac to the same Mac

     

     

    With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.

     

    --

     

    If you can't easily restore from a backup, you can instead do the following:

     

     

    - You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.

     

     

    - Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)

     

     

    - Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers

     

     

    - Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.

     

    Links for 10.6.8 Update Combo v1.1:

     

    http://support.apple.com/kb/DL1399

    or the link to directly download this 1.09GB combo updater:

    http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg

     

     

    Cheers,

     

    Daniel Feldman

    =======================

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  • 3. Re: Security Update 2012-001 serious issues
    mfromrp Level 1 Level 1 (0 points)

    The ramifications of this "Security Update" are ridiculous and outrageous! Apple has a responsiblity for causing this situation and they should be held accountable for providing a fix for it, period. The 10.6.8 update is a problem for far too many people for this to be left to individuals to correct. Come on Apple, you are better than this!?

  • 4. Re: Security Update 2012-001 serious issues
    chukpark Level 1 Level 1 (0 points)

    This issue is absolutely unacceptable. Right now I'm restoring my system from a time machine backup. If Apple is going to put out software that's no more reliable than brand x, they will remove much of the rationale for paying more for a computer. I know I will never download any Apple updates right away anymore. Instead I'll wait a while and check the support communities to see if the update is a disaster like this one. Next time I need a new computer, I might reconsider my lifelong loyalty to Mac.

  • 5. Re: Security Update 2012-001 serious issues
    ds store Level 7 Level 7 (30,305 points)

    Backup files off the computer (not TimeMachine) and disconnect.

     

    If you have TM, or a option key bootable clone use that to erase and restore from.

     

     

    If not, c boot off the 10.6 disk, use Disk Utility to >Repair Disk and Permissions,  (do not format or erase!!) and simply re--install 10.6

     

    Note: If Disk Repair gives a error that is not repaired, then you have to consider erasing the drive (with Zeros) and try reinstalling 10.6 fresh or replacing the drive.

     

    Reboot and log in, update to 10.6.8, it should not include the security update at this time (second pass it might show) because it was just released and they might need to pull it. (they need to pull it)

     

    When you reboot, make sure to reinstall any programs that installed kext files into OS X, you'll know, they won't work.

     

    If you get gray screen, hold the shift key and update your installed software so it's compatible with 10.6.8.

     

     

    Learn how to clone here

     

    http://www.bombich.com/get_ready_for_lion.html

     

     

    TM help here

     

    http://pondini.org/OSX/Home.html

     

     

    Learn how to make copies of your 10.6 disks here

     

    http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/

     

     

    Learn how to make a bootable SL USB

     

    http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html

     

     

    Learn which programs ARE NOT compatible with Lion

     

    http://roaringapps.com/apps:table

     

     

    Long live the Snow Leopard.

  • 6. Re: Security Update 2012-001 serious issues
    Daniel Feldman Level 1 Level 1 (50 points)

    Howdy,

     

    Apple has now released an updated version 1.1 of the Security Update 2012-001 (v.1.1) that resolves these issues.

     

    New update that resolves Rosetta/PowerPC application issues:

     

    Security Update 2012-001 (v.1.1)

     

    About Security Update 2012-001 (Snow Leopard)

    http://support.apple.com/kb/DL1489

     

    Version: 2012-001 v.1.1

    Download ID: DL1489

    License: Update

    File Size: 192.73 MB

    System Requirements: Mac OS X v10.6.8

     

    Direct link to download stand alone installer:

    http://support.apple.com/downloads/DL1489/en_US/SecUpd2012-001Snow.dmg

     

    Details about the security update:

    About the security content of OS X Lion v10.7.3 and Security Update 2012-001

     

    http://support.apple.com/kb/HT5130

     

    Cheers, 

     

     

    Daniel Feldman

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  • 7. Re: Security Update 2012-001 serious issues
    Kenneth Finton1 Level 1 Level 1 (5 points)

    The fix called SecUpd10120-001Snow does not work. My Quicken is still messed up and other programs that use Rosetta are seriously flawed. I cannot believe that Apple has forced LION on everyone if they wanrt to keep their email and no longer stands behind the updates. We do not have the time and parience for updates that damage the system. This should NEVER happen.  I have been a loyal Apple user since the first laptop came out and I am VERY disappointed in Apple's recent decisions.

     

    Direct link to download stand alone installer:

    http://support.apple.com/downloads/DL1489/en_US/SecUpd2012-001Snow.dmg

     

    This does no good whatever.

     

    I will stry this one:

    or the link to directly download this 1.09GB combo updater:

    http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg

  • 8. Re: Security Update 2012-001 serious issues
    Daniel Feldman Level 1 Level 1 (50 points)

    Kenneth Finton1

     

     

    I'm very surprised to hear that you are saying the new, ver.1.1 version of the Security update did not resolve you issues, as almost everyone else seems to be reporting a full resolution of issues once that ver.1.1 update was installed, and then all the PowerPC/Rosetta (PPC) applications worked correctly from then on. Of course I can't be sure yet, perhaps there are other underlying issues (such as disk directory corruption) that is preventing your system from working correctly.

     

     

    Indeed, I would first suggest basic testing/repairing of your hard disk drive, to make sure that the disk directory is solid and error free, before doing anything else.

     

     

    As for simply downloading and re-installing the 10.6.8 combo update, I have read reports that that does not resolve any of these kinds of issues, so I would not recommend going that route.

     

     

    When you say that your 'Quicken is still messed up and other programs that use Rosetta are seriously flawed', perhaps you could expand upon that in greater detail, as to exactly what happens.

     

     

    In particular, I believe that most folks having this issue reported specifically that the PPC applications would either crash upon starting, or upon attempting to use an 'open', 'save' or 'print' command (some programs may be setup to 'auto-open' something, and thus also crash right away too.).

     

     

    However, everyone seems then say that the issues are all resolved once the ver.1.1 update was installed.

     

     

    Also, as to 'Apple has forced LION on everyone if they want to keep their email and no longer stands behind the updates', I would have to say that's not entirely fair. To be more specific, as Apple has indeed stood behind their update, patched it and released the ver.1.1 updated version within about 48 hours, that's pretty good. Again, most users have reported that it resolved all the PPC issues, that's pretty good. Apple is obviously still making updates for OS X 10.6 Snow Leopard, as that's what this entire issue is about with the 10.6 version update, and supports 10.6, and I'm not sure what you are referring to in regards to 'keep their email', as of course, you can keep your email, and do what ever you want, Apple is not forcing you to not keep your email.

     

     

    I have many clients, both individuals and businesses, that are still, and will still use OS X 10.6 Snow Leopard for quite some time to come.

     

     

    As for 'We do not have the time and patience for updates that damage the system. This should NEVER happen.', I do agree, that ideally, this should never happen, the reality is that this is nothing new, bugs in software happen, and ALL companies release software updates/patches/security updates/upgrades, etc..., always have some risk, and some un-discovered bugs, and mistakes have happened and probably always will happen. I've actually found that Apple's level of quality is generally much, much better then any other company's products out there, but they too, are not perfect.

     

     

    I've actually worked in Quality Testing, and did my best to identify bugs, identify solutions or work arounds, work with the programmers and developers to identify and fix the bug, as well as with product managers, marketing and advertising departments, and corporate executives, all of whom will each have their own budget, amount of time to work within, and other criteria that can sometime help, or hinder, the fixing of bugs and ever striving towards perfection, but it's not always perfect. Sometimes fixing one bug, creates another one, in a completely different area, so it may not be detected easily.

     

     

    Also, some users will have other issues, not the software maker's 'fault', such as a corrupted disk, or other technical issues that should be fixed prior to installing updates/upgrades.

     

     

    That's why the 'best practices' approach will help prevent issues like this most of the time, making sure that your disk is 100% healthy (no directory damage), permissions repaired, then FULLY backed up (ideally with not only Time Machine, but also prior to installing anything, make a clone (or update your existing clone) so that if anything does go wrong, you simply restore the clone back, and no problems. This ability to quickly and easily restore from a clone is a huge benefit, and should be done by everyone, there are many free tools to do so, and many web sites instructing one how to do it, you could even setup an automated clone operation if you want it run once a week, or whenever you want.

     

     

    Then, once you're backed up (and also cloned), check to see if the software update/upgrade is reported as fully compatible with EVERY software and hardware that you are using. If you don't know, you might want to wait until you can find out and confirm this, as best you can, usually easily enough to do with a few quick google searches on the software update name + your existing product name.

     

     

    Also, anything that is brand new (this software update in question had only been out for hours before folks were downloading and installing it and discovering issues with the PPC applications) should NEVER be installed right away, it's always better to wait, and first check to see that it's actually necessary or appropriate for your particular use and setup (some updates 'fix' or add compatibility to for things that you don't have or use), and if so, wait, read posted reviews about this update/upgrade, see if there are reported issues, work-arounds for those issues, etc...

     

     

    If you are still having issues, I would be happy to donate for free, my time and professional skills to resolving your issues, as you may have some outstanding or more difficult then usual situation to deal with.

     

     

    Cheers,

     

     

    Daniel Feldman

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  • 9. Re: Security Update 2012-001 serious issues
    Kenneth Finton1 Level 1 Level 1 (5 points)

    My main problem was with Quicken that has not really worked properly for months. It would not locate the banks nor would it properly download and make reports.  Since I had to upgrade to QUICKEN ESSENTIALS anyway to use LION in thr future, I went ahead and spent $50 on the new ESSENTAILS program. That works fine and is much easier and much more automatic that QUICKEN 2007 anyway, so I have migtrated to that version with no added problems. My files for the past can now be kept with the old QUICKEN 2007 program which still works but no longer downloads properly or makes coherent reports.  So all is well here.  My recommendation to Quicken users would be to ugrade to ESSENTIALS as it is only $50 and saves oodles of time once it is set up.