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Macbook 4,1 battery swollen AGAIN

3871 Views 16 Replies Latest reply: May 3, 2013 11:54 PM by Nick-on-a-mac RSS Branched to a new discussion.
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foo0110 Calculating status...
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Jun 26, 2011 10:03 PM

Replace the battery about 14 months ago, now it became this again, called Apple and they ask me to bring it to a local service center for assessment. Finger cross, hope I don't have to fork out 500 Ringgit Malaysia(MYR) for this battery replacement again..

IMG_8322.jpg

MacBook White 4,1, Mac OS X (10.6.7), 2.1Ghz 4GB RAM
  • gumbi2400 Calculating status...
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    Aug 18, 2011 10:17 AM (in response to foo0110)

    I just had a similar situation, unfortunately, Apple refused to replace it. Absolutely awful service!

  • sandrafromlongwood Calculating status...
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    Sep 1, 2011 4:38 PM (in response to foo0110)

    Why is it that some get denied a replacement and some don't?  I just had to replace my swollen battery for my 17 in Macbook Pro.  I was told that it was characteristic of a lithium battery.

  • hexonxonx Level 4 Level 4 (2,430 points)
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    Sep 2, 2011 4:32 AM (in response to foo0110)

    HP and Sony both had battery issues over the past five years or so. Apple does not make batterys so these problems have not been tied to just Apple over the years.

  • kellanvm Calculating status...
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    Jan 6, 2012 11:30 AM (in response to foo0110)

    As far as I know, a swollen battery is a manufacturers defect and is a hazard to the machine and the person using the machine.  If you call Apple Care or take that machine to a Genius bar, it was common (when I worked for Apple Care and then as a Genius) to replace those batteries in or out of warranty.  It was never before referred to as "normal/expected behaviour".  When a battery no longer holds a charge, I completely understand having to pay for a new one.  When a battery just starts expanding one day (from no fault of my own), it is considered a defect and should be replaced without question as this was a defect with the manufacturing process and has nothing to do with the life of the battery.

     

    I spoke to a tier 2 agent and a manager at the Apple store and they both told me that it is normal behaviour for a battery to swell.  I can't even describe how livid and disapointed I am with the support I received today and the change in Apple's stance on defective batteries.

     

    So, does anyone from Apple want to give a reason why this is "expected behaviour"?  This would mean that these batteries are designed, by Apple, to fail in that manner if this is expected.  If not, then it should be considered a defect.  So Apple is stating that these batteries are designed to fail and potentially damage your $1000+ machine. 

     

    So, this brings me to the question, if this is a design flaw and not something that has been designed into the battery by the engineers, why is this design flaw not fixed by now?  If this can severly damage a machine (from pushing on the internal components), why is this not being taken more seriously? 

     

    I await Apple's response on this.

  • Glen Doggett Level 4 Level 4 (1,780 points)
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    Jan 6, 2012 9:29 PM (in response to foo0110)

    for those of you with out-of-warranty batteries who are not as lucky to get an Apple replacement:

    http://eshop.macsales.com/shop/powerbook/batteries/

     

    my 2007 MacBook recently had this problem, the battery was pushing on the built-in button (under the trackpad) into the clicked position overriding any intentional mouse clicks on an external USB mouse.   It was out of warranty and out of AppleCare.  I just ordered a NewerTech battery.

  • kellanvm Level 1 Level 1 (0 points)
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    Jan 10, 2012 8:03 PM (in response to kellanvm)

    One more thing, just to clarify.  The people I spoke with were awesome.  They did nothing but the best to help me and were extremely pleasant (as they always are).  I was more frustrated with the change in stance, not with the level of support I received. 

  • Phil the Jock Level 1 Level 1 (0 points)
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    Feb 3, 2012 2:29 AM (in response to foo0110)

    Hi.

     

    My battery not only swelled but has literally swollen to such a degree that it popped out of its housing and has a cracked aluminium shell.

     

    i thought since it was out of warranty that they wouldnt replace but i think now ill give it a go.

     

    Surprisingly, the battery still works!

  • tsteward Calculating status...
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    Feb 3, 2012 2:53 AM (in response to foo0110)

    There are different battery situations, a situation like yours is a battery defect (so a manufacturing fault), so of course they must replace the battery.

    however many other battery issues are just general wear and tear or user misuse, so these aren't replaced for free and you are charged for them!!

    I go into the store, there must be aorund 100 staff there and probably the same number of customers, yet the genius bar involves a 30 minute queue until your serviced, and then over priced replacements and inconsistent advice, the guys in store seem to know what they are talking about, but the advice and charges on situations like this are soo inconsitent between country and area!

  • nvnv0 Level 1 Level 1 (100 points)
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    Apr 17, 2012 11:22 AM (in response to tsteward)

    I saw when i use battery in cold condition, it comes back to normal position. Its the outside environment heat that

    make battery to swell.

  • Mark Singer Calculating status...
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    May 14, 2012 3:33 PM (in response to foo0110)

    I was just told by an Apple Support representative that this swelling is a feature of the battery, and that it swells instead of "blowing up." Yes, I am quoting him exactly. I had him repeat it because I couldn't believe it.

     

    Needless to say, they're telling me I'm SOL and I'm off to buy another battery since I need to keep using this MacBook Pro for a while.

  • ranair Level 1 Level 1 (0 points)
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    Jun 16, 2012 7:41 PM (in response to foo0110)

    I went to the apple store and the rep told me they can replace it for 129$. I told him, I checked online and people are getting a replacement for free (since its a known problem which Apple has admitted). Then he said, do you want an appointment with the genius bar, maybe they can help you. I said sure. The Genius bar guy got a new battery and gave me a receipt for 0$. Now I have 1 more yr warranty on the battery.

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